Bougt an IXS Rs800 one piece leather suit. Very discounted. But they didn't tell it would smell awful, even after a month of airing. And the protectors on both knees were broken. I contacted them to... See more
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Don't like giving bad reviews But after sales service doesn't exist Over there, purchased boots wrong size just want to return/exchange Additional purchase return label wich doesn't wor... See more
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Ordered a white helmet hjc i31 no postage tracking etc Politely asked a few times is there a issue.... Website did say was in stock .. Rubbish replies no reason for non postage etc ... Given up... See more
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So bought a helmet from fc moto .was 50 pound cheaper than in the UK. But got stung on import dates. 50 pound to be exact so was a waist of time really .did save anything .and tock 2 weeks from orderi... See more
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Company details
Contact info
Avantisallee 90, 52072, Aachen, Germany
- 0049 2405 4950050
- kontakt@fc-moto.de
- www.fc-moto.de
3.4
Average
33K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 48 hours
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SOLVED DELIVERY - Tracking CQ881866347DE - 24 days without refund
I am writing this to warn other customers about a serious security breach regarding my order and tracking number CQ881866347DE.
My package was supposed to be returned to the sender in Germany. Instead, the DHL ServicePoint in Spain fraudulently handed it over to a stranger. DHL policy and Spanish law require an ID (DNI) for any collection, but I have my ID and I NEVER authorized this delivery.
It has been 24 days since this incident. The company has my money and I have no product. They are ignoring the fact that their logistics partner failed to protect the shipment. I am now forced to start a legal claim through PayPal and provide the tracking CQ881866347DE as evidence of this massive failure in the chain of custody.
Please, refund my money immediately. I will not pay for a package that was stolen due to your carrier's negligence.
It's true that after all these days, yesterday I finally managed to get them to take me seriously and start the claim process with DHL. I'll update this review as soon as I have a solution and an update.
Finalmente pude resolverlo, gracias!
2 December 2025
Unprompted review
Reply from FC-Moto.de
Hola, gracias por su feedback
Lamentamos mucho el incidente descrito y comprendemos su preocupación. Queremos informarle que nuestra dirección ya le respondió ayer y que ya se han iniciado todos los pasos necesarios para la apertura de la investigación correspondiente con el transportista.
Estamos tomando este asunto muy en serio y colaboramos plenamente para aclarar lo sucedido. Le agradecemos su paciencia mientras se lleva a cabo la investigación y lamentamos sinceramente las molestias ocasionadas.
Su equipo FC Moto
Just plain inept service
I have bought a number of products from FC-Moto over several years without any real problems. However recently had to 1/return a product and 2/get a replacement for a faulty item. The issue is that I have been trying to get a replacement for over two months (and counting!) This was not due to a dispute, just a lumbering and lazy process. The service staff do not appear to ever read the emails. The result is that despite multiple attempts to direct them to the correct product they appear to be sending me the wrong item. Seriously hopeless organization and service. Very disappointed.
15 January 2026
Unprompted review
Reply from FC-Moto.de
Hello and thank you for your feedback.
We are very sorry to hear that you have been disappointed with the handling of your replacement request. This is certainly not the experience we want to provide, especially for a long-standing customer.
We have forwarded your email once again to our specialized complaints/warranty department for clarification and review. Our colleagues will check the case in detail to ensure that the correct replacement item is processed and to bring this matter to a proper conclusion as quickly as possible.
Thank you for your patience and understanding.
Your FC-Moto Team
I ordered an HJC V60 helmet on December…
I ordered an HJC V60 helmet on December 7th as a gift for Christmas. The helmet was advertised as "in stock" on the website.
It's now January 14th, and I am yet to receive a notice that it has even been shipped to me, as I've been waiting for a restock for a month and a half. Apparently, the helmet was NOT in stock, and all I've been getting are "order delayed" emails since December 7th onwards.
Customer support is non-existent and I have no idea what's happening and when or even if I am ever going to get my helmet delivered to me. Obviously, it's no longer going to be a Christmas gift for my brother.
This is my first experience with this company, and so far it has been horrible. No compensation for the insane delay, either.
14 January 2026
Unprompted review
Reply from FC-Moto.de
Hello, thank you for your feedback
We are very sorry for the frustration and inconvenience caused by the delay with your HJC V60 helmet order. We understand how disappointing it must be, especially since it was intended as a gift.
We have contacted you privately to resolve this issue.
We sincerely apologize for the experience and appreciate your patience.
Your FC Moto Team
Excellent after sales service.
I'm in Australia and have dealt with many overseas companies but none of them come close to the after sales service given by FC-Moto.de. Any enquiries are answered promptly.
My most recent experience with Daniel Kaiser - After Sales Operation Manager, was pleasantly unexpected and very prompt. I had purchased a pair motorcycle gloves that had a 12mm fault in the stitching of the right hand index finger. Nothing else was wrong and the gloves fit perfectly, my question was on advice of whether I could have them restitched. Hoping to be offered some compensation for the repair. Instead they honoured the warranty, immediately giving me a full refund of the faulty goods and no need to return the product. Which I will happily repair.
13 January 2026
Unprompted review
Reply from FC-Moto.de
Hello, thank you for your feedback
We are delighted to hear about your positive experience with our after-sales service. It is great to know that Daniel Kaiser could assist you promptly and effectively. We will gladly pass on your praise to him.
We always strive to provide the best service possible and are glad we could resolve your issue to your satisfaction.
Your FC Moto Team
Item returned due to size issue
Item returned due to size issue. Arrived in Germany 3rd January. Item was attempted delivery on the 3rd. Have informed FC Moto via email, IG and Facebook and thus far had one response. Followed the return instructions to the letter and now getting blanked. Awful customer service.
3 January 2026
Unprompted review
Reply from FC-Moto.de
Hello, thank you for your feedback
We are sorry for the inconvenience and understand your concern. We can confirm that we have received the returned item and that the refund has already been processed.
Please check your credit card account, as it may take a few business days for the refunded amount to appear, depending on your bank or card provider.
Thank you for your understanding.
Your FC Moto Team
When it goes wrong they won't respond
Edit* They respond but I have the email where they confirmed that I would receive a large... do they not know how to read through an email chain.
Disgusting behaviour.
Ordered a new Airoh 3.0 in size Large and once the order was placed I noticed in the configuration it said size small so I messaged straight away and was told I was receiving a size Large so felt at ease... 2 weeks later my package arrived and guess what... A size small was sent to me.... When I first enquired about the issue I had a response straight away but now there is actually an issue I have heard nothing from them.. tried multiple times with no response at all.. disgusting behaviour with my hard earned money..
I had a trip planned and was I need of the helmet..
So unhappy with my decision to use this company.. at this stage I have a small helmet that is useless to me..
5 January 2026
Unprompted review
Reply from FC-Moto.de
Hello and thank you for your feedback.
We are very sorry to hear about your disappointment and understand how frustrating this situation is, especially with a planned trip and the urgent need for the helmet.
After carefully reviewing your order in our system, we can confirm that size S was selected and ordered during the checkout process, and this is the size that was shipped accordingly. We understand that this caused confusion, particularly as there was communication beforehand, and we regret that this led to unmet expectations.
Of course, you can return the helmet within our 100-day return period after receipt. Once the item arrives back with us, we will refund the purchase price. We have already contacted you privately to explain the return process and to assist you further as quickly as possible.
We are sorry for the inconvenience caused and appreciate your feedback, as it helps us improve our communication and processes.
Your FC-Moto Team
Never disappointed
I have been shopping at FC-Moto for all my Motorcycle equipment. Their prices are very competitive even with import cost, it works out cheaper to buy from them. The deliveries are always on time and well packaged. The products I bought was exactly to specification and top quality.
5 December 2025
Unprompted review
Reply from FC-Moto.de
Hello,
thank you very much for your feedback.
We are delighted to hear that you are consistently satisfied with your purchases from FC-Moto, from pricing and delivery to product quality. It is great to know that our service and product standards meet your expectations.
We look forward to your next order.
Your FC-Moto Team
Daniel Kaiser is the best customer support one can ask for.
I had a warranty issue and FCMoto really went above and beyond for me, particularly Daniel Kaiser was very helpful and is the single best customer support worker I’ve ever had the pleasure of contacting.
My issue was solved and I once again thank you Daniel for your truly outstanding service.
20 September 2025
Unprompted review
Reply from FC-Moto.de
Hello,
thank you very much for your positive feedback.
We are delighted to hear that your warranty issue was resolved to your satisfaction and that you felt so well supported. We are especially pleased about your kind words regarding Daniel Kaiser – we will be very happy to pass on your praise to him.
Thank you for taking the time to share your experience. We truly appreciate your trust and are always happy to assist you again in the future.
Your FC-Moto Team
Kudos to customer support
I am very pleased with the prices, delivery and customer service at FC-Moto.de. Biggest thank you to Mr. Daniel Kaiser who helped me out with my late refund issue!
28 December 2025
Unprompted review
Reply from FC-Moto.de
Hello,
thank you very much for your feedback!
We are delighted to hear that you are very pleased with our prices, delivery, and customer service. A special thank you as well for highlighting the support from Mr. Daniel Kaiser – we are glad he was able to assist you quickly and successfully with your refund issue.
Your satisfaction is very important to us, and feedback like yours motivates our entire team to continue providing the best possible service.
We look forward to your next order.
Your FC-Moto Team
Excellent work FC-moto. Keep walking.
The online store works quickly and easily. Orders arrive in a short time. Returns are no problem. Good pricing policy and marketing - better prices and discounts than other sites with the same products. I am very satisfied and recommend it. A main site for me and I continue to use it.
19 December 2025
Unprompted review
Reply from FC-Moto.de
Hello,
thank you very much for your positive feedback! We are delighted to hear that you are very satisfied with our online shop, the fast and easy ordering process, short delivery times, smooth returns and our pricing and discount policy. It’s great to know that FC-Moto has become your go-to shop and that you continue to enjoy shopping with us.
We truly appreciate your recommendation and your trust in our service. We look forward to your next order.
Your FC-Moto Team
I ordered a Shoei glamster helmet
I ordered a Shoei glamster helmet, but it arrived incomplete (without the pinlock foil and oil that was supposed to be included).
So I wrote a question, which Daniel Kaiser took care of and arranged everything. Today I received a package with the missing components and an apology. I would like to thank Daniel Kaiser for the perfect cooperation and handling my request. Thank you very much! I will definitely continue to shop at Fc-Moto.
Great store, great prices and great people. Patrik
23 December 2025
Unprompted review
Reply from FC-Moto.de
Hello,
thank you very much for your feedback! We are delighted to hear that Daniel Kaiser could help you quickly and that everything regarding your Shoei Glamster helmet was resolved to your satisfaction. It’s great that the missing components arrived and that you felt well supported throughout the process.
We will gladly pass on your praise to Daniel Kaiser!
We look forward to your next order.
Your FC-Moto Team
Amazing customer support
I have ordered a helmet on the website and I had an issue with the order (it was missing a detail in the box) but Daniel Kaiser from the customer support helped me and sent me the item on 10th Dec which I received on 22.12.2025. So everything is very fair and fantastic customer support. Very satisfied and the website definitely earned my trust. I will definitely order more from there.
Thank you Daniel once again!
10 December 2025
Unprompted review
Reply from FC-Moto.de
Hello,
thank you very much for your feedback. We are delighted to hear that, despite the initial issue with your order, everything was resolved fairly and to your satisfaction. This is exactly the level of service we strive to provide.
We are especially pleased that our customer support, and Daniel Kaiser in particular, was able to assist you quickly and reliably by sending the missing item and ensuring it arrived safely. Your trust in our shop means a lot to us.
Thank you once again for your kind words. We are happy to hear that you were satisfied with both our service and your shopping experience, and we look forward to your next order.
Your FC-Moto Team
ATTENTION!!
ATTENTION!!! This is a scam, I ordered and paid for 2 AGV helmets and a jacket (15.11.2025), the order was immediately confirmed by the store, allegedly sent with a shipment number and as of today, 22.12.2025, the shipment has not been delivered, although in the shipment tracking this shipment shows as delivered... No one responds to the e-mail.
22 December 2025
Unprompted review
Reply from FC-Moto.de
Hello,
thank you for your message. We are very sorry to hear about your situation and understand how upsetting this must be.
After carefully reviewing the information provided, we would like to point out that the order and shipment numbers mentioned do not correspond to the format used in our system. Unfortunately, we are aware that there are fake websites impersonating well-known shops. FC-Moto operates only one official online store, which is fc-moto.de.
At this time, we are unable to locate your order in our system. This strongly suggests that the purchase may not have been made through our official website. We therefore kindly ask you to carefully check the website URL where the order was placed and the payment confirmation you received.
If you did place your order on fc-moto.de, please contact our customer service directly with the correct order or invoice number so we can investigate immediately. If the purchase was made elsewhere, we strongly recommend contacting your payment provider to report the issue as soon as possible.
We truly regret that you are experiencing this and hope this information helps you clarify the situation quickly.
Kind regards,
Your FC-Moto Team
Satisfied with quick help
Hello, I noticed that the pinlock on my helmet, which I bought this summer, was fogging up on the right side when I put it on, so I contacted FCMoto. They shipped a new pinlock within minutes and included two buffs as a gift. Daniel Kaiser, a staff member, was very helpful and I would like to thank him again.
18 December 2025
Unprompted review
Reply from FC-Moto.de
Hello,
Thank you for your positive feedback and for taking the time to share your experience with us.
We are delighted to hear that your Pinlock issue was resolved so quickly and easily. That is exactly how our service should be: fast, helpful, and customer-oriented. It is particularly nice to read that you were satisfied with the support provided by Daniel Kaiser and that you also appreciated the little extras.
Feedback like this motivates our entire team and confirms our commitment to providing reliable after-sales service for our customers.
Thank you for your trust—we look forward to your next order.
Your FC-Moto Team
Very good experience with the company
Very good experience with the company, even when there are issues they are there to assist. good prices on sales and good variety.
12 November 2025
Unprompted review
Reply from FC-Moto.de
Hello!
Thank you very much for your feedback. We are delighted to hear that you are so satisfied with the Daytona Road Star GTX boots and that they fit perfectly, are comfortable, and perform well while riding. It’s great to know that the delivery also arrived correctly and on time.
We really appreciate your recommendation and are happy to have met your expectations. We look forward to your next order.
Your FC-Moto Team
Alpinestar sr10 visor defective
Did 2 purchase of helmet alpinestar sr10 and nolan x804rs. Service and delivery was excellent .that why i bought 2nd time . Got a defective SR10 visor but was able to swiftly got it ship and replace to my country singapore with help from FC Moto ,Daniel Kaiser and their TEAM. Will recommend to friends for their quality product and service . Thanks from the heart . 🥰🥰🥰
19 December 2025
Unprompted review
Reply from FC-Moto.de
Hello,
thank you very much for your feedback and for sharing your experience with us. We are delighted to hear that both of your purchases went smoothly and that you were satisfied with our service and delivery, which led you to order from us again.
We are especially pleased that the issue with the defective SR10 visor could be resolved quickly and smoothly, even with international shipping to Singapore. Your kind words about Daniel Kaiser and our team mean a lot to us and motivate us to continue providing reliable and customer-focused support.
Thank you for recommending us to your friends and for your trust in FC-Moto.
We look forward to your next order.
Your FC-Moto Team
Return lable bought but never sent
I ordered wrong size and wanted to return the item. I bought return lable on their site as this is a return procedure but they never sent it and ignore all my message on e-mail and social media!
11 December 2025
Unprompted review
Reply from FC-Moto.de
Hello,
thank you for your feedback and we are very sorry to hear about your frustration. We sincerely apologize that the return label did not reach you as expected and that you felt ignored — this is absolutely not the level of service we aim to provide.
In many cases, our emails (including return labels) can unfortunately end up in the spam or junk folder, so we kindly ask you to check there as well. To make sure this is resolved quickly, we have sent the return label to you again manually by email. Please also check your spam folder just to be safe.
We truly regret the inconvenience this has caused and appreciate your patience while we sort this out. If there are any further issues, please let us know and we will be happy to assist.
Your FC-Moto Team
They are really professional and fast.
They are really professional and fast. Especially I have to praise Mr. Daniel Kaiser, who was really good support when we had a small issue.
15 December 2025
Unprompted review
Reply from FC-Moto.de
Hello,
thank you very much for your positive feedback! We are delighted to hear that our team could assist you so professionally and quickly, and we will be sure to pass on your praise to Daniel Kaiser.
We look forward to your next order.
Your FC-Moto Team
Customer care inexistent
Customer care inexistent. Mails answered after 2 days minimum. Avoid this site
1 December 2025
Unprompted review
Reply from FC-Moto.de
Hello,
thank you for your feedback. We are very sorry to hear that you were dissatisfied with the response times and felt unsupported. This is certainly not the level of customer service we aim to provide.
We would like to clarify that we contacted you privately by email on 24.11.2025 and sent you a proposed solution regarding your case. We regret if this was not perceived as timely or sufficient and understand how frustrating delayed communication can be.
Please be assured that your feedback is taken seriously, and we continuously work on improving our response times and overall customer care.
Your FC-Moto Team
Efficient & trustworthy service.
I ordered the Kellermann LED Position light and brake light. However not even a month of usage the position light was dimmed and stop working. Daniel Kaiser attended to my emails with prompt and make sure that I get a replacement for it without even returning the faulty light. I'm amazed with the efficient service and quick reply to my emails. I will definitely do business with them again and they come highly recommended. Thank you Daniel & FC Moto for a positive experienced.
12 December 2025
Unprompted review
Reply from FC-Moto.de
Hello,
Thank you very much for your feedback. We are thrilled to hear that you had such a positive experience with our service and that Daniel Kaiser was able to assist you promptly and efficiently. It’s always great to know that our efforts to provide fast and helpful support are appreciated. We will make sure to pass on your kind words to Daniel.
We look forward to serving you again in the future and hope you continue to enjoy your purchases from FC-Moto.
Your FC-Moto Team
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