FC-Moto.de Reviews 

Ordered a pair of Dainese Delta 4 leather pants from FC-Moto and the experience has been extremely disappointing.

The package was marked as delivered by UPS on 23 April, but I never received anything. I contacted UPS immediately, checked with neighbours, and waited the extra days they advised, but the package still never showed up.

FC-Moto initially told me they would start an investigation, but then informed me that I first had to complete and sign a declaration form before anything could proceed. I sent the completed form back right away, expecting the investigation to finally begin.

However, after hearing nothing for two weeks, I contacted them again for an update and was then told that they had now started “another investigation.” This made it seem like the original investigation had never actually been started in the first place, despite the time that had already passed.

Customer service has been polite, but the communication and handling of the situation have been very slow and frustrating, especially for an expensive order. I’m still waiting for a proper resolution.

Based on my experience, I would be careful ordering expensive items from FC-Moto.

An American trying to leave a positive review for FC-Moto. Excellent company with great products. I ordered a jacket by Rokker, which fit correctly and was shipped quickly, without any drama or complications. I will shop with FC-Moto again in the future.

It took a week from ordering to receiving the tracking number, and even after another week, the item hadn't been handed over to UPS.

They probably marked it as shipped and only sent the shipping label. Either they found the inquiry emails troublesome, or they wanted to complete the transaction quickly to buy time.

Despite multiple inquiries, they wouldn't give me an accurate estimated shipping date, and when I requested a refund, I received a nonsensical reply stating that "cancellation is only possible if shipping is impossible."

The webshop clearly states that shipping takes 3-5 days, so they should contact me if it takes longer than that.

Even now, two weeks later, the item hasn't been shipped and is clearly "impossible to ship." Furthermore, I received an email stating, "The delay is UPS's problem, so there's nothing we can do."

However, when I contacted UPS, they said it was highly likely the package wasn't picked up on the scheduled date.

Customer service that only replies to what it says and completely ignores everything else is completely useless.

This was my second order, and it was a complete waste of time. If the situation continues to get any worse, I will use my channel to spread awareness about this issue to a wider audience.

Update.
fc moto replied to this review. Why don't they reply to my emails? I've emailed them multiple times with questions, but every operator sends a reply once and then ignores all my subsequent questions.

According to the reply, it says "after the package is handed over to UPS," but my tracking number is still showing as "label creation."
If they say it has been shipped, where is the proof that it has been shipped?
Such sloppy shipping management is extremely poor service. I have already made the payment, and it has not been shipped even though the scheduled shipping date has passed (according to the tracking results).
This is an undeniable fact.

Your reply says "we're investigating,"
but if that's the case, then refund me first,
its ok take as much time as you need to investigate, and get the item back. but refund me firs'.

I'm a customer, and I have no responsibility or involvement in any issues between you and UPS.
Why should I have to wait for your investigation?
What trouble have I caused you?
I paid for the item and waited 15 days for it to be shipped.
But it hasn't arrived, not even an update, so I want a refund. What's so strange about this?

Updated on May 23rd

It's been 16 days since I placed the order, and 10 days since the UPS label was created. I just received an email from fcmoto regarding the returned items.

Of course, I never received the product even once. I was just kept waiting. In other words, I wasn't the one who returned it. So, I guess it just means that fcmoto found the product.
The email also mentioned a refund, but the details didn't include shipping costs. This means they might be processing it as a return without me even receiving the product, and not intending to refund the shipping costs. I've emailed fcmoto again asking if they'll refund the shipping costs, but we'll see what happens.
I'll update again later.

I rarely leave negative reviews, but my experience with FC-Moto has been extremely disappointing.
I placed my original order on 14 March 2026. Due to continuous delays, I was forced to change my order multiple times just to avoid waiting even longer. Despite this, the delays continued for almost 2 months.
When the helmets finally arrived, they did not match the description shown on the website. The product description clearly stated that the helmets included a scratch-resistant visor with UV protection and clear vision in all weather conditions. However, the helmets delivered did not include the visor as described.
I contacted customer support on 4 May and again on 8 May because I received no reply for many days. Communication was extremely slow throughout the entire process.
The final response I received simply informed me that I could return the items within 100 days — at my own expense — despite the issue being caused by an inaccurate product description. No real solution or accountability was offered.
To make matters worse, I placed another order on 15 May and paid an additional €37.81 for UPS express shipping, yet the package is still sitting in their warehouse without dispatch.
Overall:
. Very long delays
.Poor communication
.Inaccurate product descriptions
.Slow problem resolution
.Extra shipping fees without proper service
I expected much better service from a large motorcycle retailer. Unfortunately, this has been one of the most frustrating online shopping experiences I’ve had.

First order no:10935836
Second order no: 11073449

I bought two items from FC-moto.
I paid in part with a gift certificate and the rest by credit card.
One item was unfortunately defective on arrival. No worries, I returned it, and got a response from FC-moto pretty quickly, that they’d refund it. So far so good.
However, they only refunded the part of the payment that I’d paid by card - which was about half of the value of the item I returned (refunded DKK788 vs the DKK1420 value of the item).

I emailed them about the issue 13 days ago (May 5th), and haven’t received a response. Haven’t been reimbursed either.

Update: The matter has been resolved (as stated by FC Moto below), after a few weeks.

I ordered Motorcycle pants over a month ago. I received a notification from UPS, that I owe $98.35 tariff fees, C.O.D. to deliver. I refused. FC Moto contends that when they receive the pants back they will issue my $304.02 refund(The pants were $279 + S/H). UPS can't find what happened to them and it's not allowing me to submit a claim. This company is the worst.

Absolutely satisfied. I was looking for an HJC helmet in Hungary, but none of the local stores had the color & size combination I wanted. FC-Moto had it in stock, and delivery from Germany to Hungary took only a few days at a very reasonable cost (around €10).
I ordered two sizes to make sure I chose the right fit, and when the helmets arrived, one had a minor issue. Their customer service was excellent—I spoke with Faiza, who was incredibly patient, provided technical guidance over the phone, and arranged a free return label so the issue could be resolved.
Overall, a great shop with a wide product range and outstanding customer service. Prices were only slightly higher (by about €4–5) compared to local stores, but the quality of service and support made it well worth it.

I bouth a pair of boots from them and they are terrible.
Every time they get a bit wet, they get white. The boots leather hasn't been treated properly.
Avoid this one.

This is a true review, and it is a shame we can't share the pics so others can see the condition of the boots.

We purchased some products which were being advertised in their SALE. spent £280.00 and thought we had got a good deal. then the parcel didn't arrive. it was held up in customs awaiting a further payment of £97.00 before we could have it delivered to our home.
Therefore, the sale was a waste of time and we wouldn't have made the purchase if it was £100 more expensive. Don't know what the quality is like as yet as we have still not received our parcel.
My advice.. Buy in the UK

Asked the ChatBot support if VAT was included in the price for UK orders and it said it was. However, I now have a bill from UPS to pay the VAT because the shipping paperwork states that no tax has been collected.

Also, the minimum spend for UK postage is £140 which means there is an additional 12% import duty added as it's over the £135 threshold...

So the items actually ended up costing about 10% more than I could have got them in the UK.

Rule of thumb: add about 35% to the price you see on the website to see the actual cost that it will be.

9/4: Ordered Alpinestars Supertech R (2220121) at a discount; received a cheaper model instead. FC-Moto refuses an exchange, forcing and pressuring a return so I have to rebuy the boot at the now much higher price. By law they must oblige the initial buyer's agreement, they ignore consumer rights.

UPDATE 15/5: After Amazon intervened they explicitly agreed to refund the price difference after placing a new order through their website. After I paid the full (higher) price, they changed their mind and didn't honour the agreement: They didn't refund the difference and didn't even send me the shoes (yet they took the 520). You can't make this stuff up...

HORRIBLE! I bought there cuz was the cheapest but they are charging extra 100f for delivery fee! What a joke! I tryed to contact them since 2 weeks to ask what the hell is that and obviously zero answer! AVOID THIS RIDICULOUS COMPANY! There are better co panties, like maximomoto, who ALSO deliver from outside of uk but youre not paying any unexpected cost for "delivery tax"... Fcmoto- learn from them! NEVER BUYING HERE EVER AGAIN AND ALL MY FRIENDS GONNA KNOW ABOUT THAT SCAMERS!

I have ordered something from FC-Moto several times; it is always perfectly on time, the brand offers good quality, and it is certainly not expensive.

The site very clearly states that the price includes all fees associated with the purchase however when it arrived you still have to pay the customs tariff. I could have bought the same product cheaper from a different site if I had known.

FC-Moto.de is a comprehensive e-commerce platform specializing in equipment and supplies for motorcycle enthusiasts. It is described as a premier destination for riders seeking high-quality gear and essential accessories.Safety Gear: A wide selection of helmets and protective equipment.

Apparel: Specialized motorcycle clothing designed for performance and protection.

Essential Extras: A variety of accessories and general supplies to meet all riding requirements.

Very poor experience with FC Moto. I received the wrong product instead of what I ordered.

After contacting them, I got a reply saying they were very busy and that it could take longer to respond, which I initially understood. They then asked me to send photos of the incorrect product, which I did immediately.

After that, I heard nothing. It has now been almost a month, and I still have not received any meaningful response or solution. I have sent multiple reminders, but they simply do not reply anymore.

I am still stuck with the wrong item, have not received a refund, and still do not have the correct product I originally ordered.

Very disappointing service. Mistakes can happen, but this level of communication and handling is unacceptable.

I purchased items from FC MOTO a month ago, they never arrived, and I can’t get a refund. Their customer service is the worst I’ve encountered in years; they’re not interested in resolving the issue and aren’t taking any action to resolve my complaint. Communication is very poor. One star out of five is still too generous a rating. I didn’t expect companies like this to still be in business.

The worst online shop I ever ordered something from. Ordered two pairs of pants, they sent it without adding the number of my adres. So the package got stuck at DHL and they told me to contact FC Moto. I tried everything I could to contact them even called them and they told me it’s not their problem but DHL’s. So here I am, 113 euros poorer and without receiving the items. That’s called stealing. Guess I’ll have to go to the police next.

It has been two weeks since I got the package without one of the items I ordered. Firstly the website support doesn't work, I tried filling the complaint thorugh there, waited for a few days and no one got back to me. Then I e-mailed them to see what's about... All the answers from the support are taking so long and are so unconclusive that looks like the company doesn't want to solve the problem, at all.
I hope this complaint helps to get the problem solved.
Apart from this, all the items arrived very well acommodated and their price was better than in every other shop that I saw.