FazWaz Reviews 

486
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers had a great experience with this company. Customers frequently commend the staff for being highly professional, knowledgeable, and exceptionally helpful throughout their property search and transaction processes. Many people appreciate the smooth and efficient service, noting excellent communication and dedicated support from agents who genuinely care about client needs. Reviewers also highlight the personalized approach, with agents going above and beyond to understand preferences and provide valuable local insights in areas like Hua Hin, Phuket, and Bangkok. However, some reviewers were not happy with specific agent interactions, reporting issues such as unaddressed property repairs, dissatisfaction with transaction processes, and experiencing unresponsiveness or concerns regarding property safety.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising agents for being helpful, professional, and... See more

Service

People report positive experiences with service, often highlighting the professionalism and helpfulness of... See more

Customer service

Clients share positive opinions on customer service, with many praising agents for their helpfulness and... See more

Location

Customers had positive experiences with location, with many reviewers highlighting the agents' strong local... See more

Customer communications

Users describe ambiguous interactions with contact, with some customers praising helpful and efficient agents... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Mimi is so helpful and goes out of her way to help us.Any problems she sorts it out fast .we would use Fazwaz every time.a good honest reliable company to use

Company replied

Rated 5 out of 5 stars

Jib was simply fantastic in supporting me during my home search. She immediately understood my needs and always made targeted offers. She was also always extremely kind and never lost her smile even w... See more

Company replied

Rated 5 out of 5 stars

Pally Supatra was incredibly helpful throughout our search for the right condo in Hua Hin. She took the time to understand what we were looking for and consistently showed us options that matched our... See more

Company replied


Company details

  1. Vehicles & Transportation

Information provided by various external sources

FazWaz is the leading real estate marketplace in Thailand dedicated to empowering consumers with data, inspiration and knowledge needed to make better-informed property decisions. FazWaz was founded on the principles of transparency and efficiency and everything we do aims to make the market more effective for both property consumers and real estate professionals alike.


Contact info

4.1

Great

TrustScore 4 out of 5

486 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(486)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolute professional!

I have had a great experience working together with Jay Baskey on the sale of my property.

Always professional, friendly and available at all times. Quick to reply to questions with accurate and up to date information. Spot on!!

Jay also provided his assistance to the buyer simultaneously. He helped collecting relevant documents, suggested a professional lawyer and opening a bank account. Amazing to see that both parties are looked after and guided throughout the buy & sales process until final handover.

In my opinion, it is rare to find a skilled property agent that always makes sure the seller/buyer are always the priority. Jay honestly is the one!

I highly recommend to get in touch with Jay if you are looking to sell property or look to invest In real estate in Thailand.
5 Stars all the way!!!

27 July 2023
Unprompted review
Rated 5 out of 5 stars

Toey the 5-star real estate agent!

Toey is a 5-star real estate agent who went above and beyond to help us find our dream home.

We were looking for a home in the competitive market of Hua Hin, and Toey was with us every step of the way in finding the perfect property. She was incredibly knowledgeable about Hua Hin and the different types of homes available. She also took the time to understand all our needs and wants, and she never pressured us into buying a home that we weren’t sure about.

Toey was also very responsive and efficient. She always got back to us promptly, and she was able to schedule showings amazingly quickly. She also handled all of the paperwork and negotiations on our behalf, which made the entire process much less stressful. Land offices, title deeds, power of attorney - all of this was painless.

I would highly recommend Toey to anyone looking for a real estate agent in Hua Hin. She is the consummate professional, knowledgeable, and she goes above and beyond to help her clients find their dream homes.

Here are some specific examples of how Toey went above and beyond for us:

She spent months investigating properties, checking out structure, pest control, etc.

She worked nights and weekends to help us put together an offer.

She negotiated a better price for us on the home that we eventually bought.

She helped us with the closing process, which can be a confusing and stressful experience.

We are so grateful to Toey for helping us find our dream home. She made the entire process easy and stress-free, and we would 100 percent use her again if we ever need to buy or sell a home (she also sold a unit for us during Covid, not an easy task!)

28 July 2023
Unprompted review
Rated 5 out of 5 stars

JASON THELEN IS THE MAN

JASON THELEN IS THE MAN! WOW WOW !!! We closed on a super awesome property at such a good rate . To really top it off I wasn’t in the county and didn’t have a moment to worry . Dude if you see this ! WE APPRECIATE YOU. See you soon Chows on us and more house hunting to come ! 🫵🏆

18 July 2023
Unprompted review
Rated 5 out of 5 stars

We bought a property through agent Bao…

We bought a property with the agent Bao who was an absolute legend to work with. He was extremely professional, punctual, courteous and knows the market inside out in Phuket. I cannot speak highly enough of Bao’s service and would recommend him to any serious buyers.

20 July 2023
Unprompted review
Rated 5 out of 5 stars

Very professional company

Very professional company, and definitly customer oriented ! A very good in depth knowledge of the market and investment opportunity.

Aspecial thanks to BAO professionalism !

19 July 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Experience with Bao

Bao was recommended by a work colleague to help us with a property search in Phuket. Bao is exceptional to work with and clearly has profound knowledge of the fast developing market. He took the time to understand our needs and wants and only showed us properties that met our requirements. Visits were arranged ahead of our schedule and he was able to guide and support our decision making process in a professional way. In our meetings with various developers it was clear he was well informed and respected by everyone. We are absolutely delighted with our choice of villa and developer and can’t thank Bao enough for facilitating our purchase. He has great integrity and works with a high standard of professionalism, I highly recommend his services. Thank you Bao!

22 June 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding Service and Expertise

I recently had the pleasure of working with Tom, a highly professional estate agent on Koh Samui, Thailand. He went above and beyond to not just meet, but to exceed my expectations at every turn.

From our first encounter, Tom impressed me with his extensive knowledge of the local property market and his dedication to his clients. His comprehensive understanding of the area and his keen intuition helped me to pinpoint the perfect property that met all my needs and preferences.

What sets Tom apart from other estate agents I've dealt with is his rare combination of diligence, integrity, and deep insight. His experience shone through as he shared valuable knowledge about each property, not just listing the facts but also giving his professional perspective on potential benefits and drawbacks.

Tom provided assistance every step of the way, proving to be not just a realtor, but a trusted advisor. He guided me through the often complex commercial and legal process of purchasing a property in Thailand with patience and competence. His expertise in these areas was invaluable and helped make the process seamless and stress-free.

Moreover, Tom's communication skills were exceptional. He was consistently prompt, clear, and respectful in his responses, which added an extra layer of comfort and reliability to the whole experience. I always felt informed and reassured knowing that Tom was handling my property purchase.

I wholeheartedly recommend Tom to anyone looking to buy property in Koh Samui. His exceptional service, extensive knowledge, and unfaltering dedication make the process not just manageable, but a genuine pleasure. He is a standout professional, and I am incredibly grateful for his help in finding my dream property.

Working with Tom was an absolute delight and if I ever need real estate services in the future, there's no question about who I'll be calling. Thank you, Tom, for turning what could have been a challenging process into an enjoyable journey!

25 May 2023
Unprompted review
Rated 5 out of 5 stars

K Nune is a great professional!

Despite I wasn’t able to find a housing solution for me, I need to praise k Nune’s professionalism and promptness: she hosted me constantly and was active also on weekends! Kudos on that!

I am sure that with a bit of more time she would have found what I was looking for! i can only highly recommend her services!

24 June 2023
Unprompted review
Rated 5 out of 5 stars

PERFECT

Thanks to Nicolas for all of his service in the resale of my villa in Koh Samui. Always available, good advice, he listens to the seller and the buyer and looks out for everyone's interests. He is competent, endowed with an exceptional patience, because I asked him a lot, and this transaction took place without problems. In addition, he is nice and has a lot of humor, which is even more pleasant. So if it all had to be summed up in one word, that would be PERFECT.

30 June 2023
Unprompted review
Rated 5 out of 5 stars

Recommending FazWaz and Fazwaz's Jason Thelen in Phuket

I recommend FazWaz as a property agency because its website is superior to the competition in Thailand, with its wide range of property on offer and the ability for foreigners to filter out Thai quota units that are not of interest. This facilitated my purchase of one apartment in Chiang Mai and another in Phuket through FazWaz.

I also recommend FazWaz's Jason Thelen as your property agent in Phuket. He was exceptionally helpful to me, not only in showing the property but in dealing with subsequent queries and the reservation agreement, and even with inspecting the apartment and taking delivery of the keys when the purchase, which was done by power of attorney, completed in my absence abroad.

10 May 2023
Unprompted review
Rated 5 out of 5 stars

David

David, the perfect agent for rental properties. His patience is amazing. He is responsive, provides all the help the client needs and more! Kind and decent and dependable! Professional

1 July 2023
Unprompted review
Rated 5 out of 5 stars

My wife and I contacted Nadia Kurdasova…

My wife and I contacted Nadia Kurdasova before we made our move to Phuket. I asked her to look for a suitable apartment for us. She sent a few possibilities..I told her the things I didn't like and she said she would get back to me. Unlike so many people I have dealt with Nadia actually listened and came back with the perfect apartment!! She was also helpful in facilitating the money transfer, going out of her way to help. She also responded promptly to any questions I had. She is a very able agent and it was a pleasure working with her!!

1 June 2023
Unprompted review
Rated 5 out of 5 stars

New Home in Cha Am

Simon and Nong helped me purchase a great property on Springfield Golf Resort in Thailand. Before we got there, they showed me many other properties and were invaluable with their knowledge of the local market and the key players.
In the end I decided to build instead of buy, so they found the land and we bought that.
Key Qualities: Diligence and Integrity

14 August 2022
Unprompted review
Rated 1 out of 5 stars

Does anyone actually work at FazWaz

I submitted an offer on a condo and the landlord accepted. The next step says someone from FazWaz will contact you to start the process… nobody ever reached out. So I submitted an offer on another condo and the landlord accepted, again nobody from FazWaz reached out… I tried contacting support multiple times with no response. I’m not sure what FazWaz actually does, but it’s seeming more and more like a scam.

14 June 2023
Unprompted review
Rated 5 out of 5 stars

Simon & Nong - Exceptional agents in every way

Simon & Nong were our agents and they exceeded our expectations. We are so grateful to them - they took the time to show us multiple properties, followed our directives & offered sound advice. They were both extremely knowledgeable, professional and really cared (which is rare) that we were happy. We cannot thank them enough for their exceptional service throughout the process and their after sales service too! If you’re looking for an agent in Hua Hin I’d highly recommend them.

20 October 2022
Unprompted review
Rated 5 out of 5 stars

After spending weeks looking at…

After spending several weeks looking at estate agents we started communications with Simon and Nong in Hua Hin. We found their communications and understanding of our requirements outstanding.
Their commutation and assistance of us buying a property was invaluable.

23 March 2023
Unprompted review
Rated 5 out of 5 stars

Simon and Nong: advisors par excellence!

We cannot speak highly enough of Simon and Nong on our recent real estate journey in Hua Hin. They provided exemplary customer service, had an extraordinarily deep and wide knowledge of the local real estate market and were incredibly generous with their time. In the lead up to our meeting Simon was always available to answer the many questions we had and both he and Nong professionally, courteously and swiftly responded with advice of the highest order. We were delighted to have the opportunity to work with them and look forward to finalising our journey into Thai real estate in their company. We cannot rate them highly enough and would recommend them to anyone looking for advice in the Hua Hin area.

8 May 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service from a great agent

Excellent customer service. Emailed a request and heard back from the agent Nai within an hour. We visited a few properties and he was always there before us so no waiting around in lobbys. Once we had put a deposit down on a property Nai answered all of the questions we had, as and when we asked them. He found the correct information rather than fobbing us off and was always avaialble to contact. He helped make the move an easy transition. Would definitely recommend using Fazwaz,thanks to the helpful service we had throughout the process.

1 June 2023
Unprompted review

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