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FashionWorld.co.uk Reviews 

2,500
•
TrustScore 4 out of 5

3.9

Shopping & Fashion
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Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers had a great experience with this company. Customers frequently mention that the website is very easy to navigate, and they truly appreciate how simple it is to make quick payments through convenient online links. Consumers also love the fantastic selection of stylish clothing available, noting that overall transactions and everyday ordering processes are remarkably smooth and straightforward. However, some reviewers were not happy with customer service, mentioning unhelpful responses and frustrating delays when trying to resolve missing deliveries or incorrect items. A few other people also felt that unexpected high interest charges on balances caused significant annoyance and confusion.

What people talk about most

Payment

Consumers find payment experiences to be mixed, with high disagreement regarding the process. Many customers... See more

User experience

Customers had positive experiences with user experience, highlighting how easy the site is to navigate and... See more

Product

People report ambiguous experiences with product, reflecting a wide range of differing opinions. On one hand,... See more

Order

Customers consistently note negative experiences with order, reporting widespread issues such as sudden... See more

Customer service

Clients share negative opinions on customer service, describing it as extremely poor. Consumers report... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have three different accounts for when I log in jacamo, fashion world and JDW to them it says the same balance which makes me think that one of my catalogues isn't getting paid?

Company details

  1. Shopping & Fashion

Information provided by various external sources

Fab fashion, family essentials & great value homeware; we've got everything you need for ‘Life Made More’.

Contact info

3.9

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(2,500)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

I'm a new customer ordered channel…

I'm a new customer ordered channel perfume and recieved an random moisturiser that I never ordered and I'm annoyed that you can get both items mixed up especially the price but I won't be paying for my perfume until I recieve it .

14 June 2025
Unprompted review
Rated 1 out of 5 stars

Order placed June 3rd

Order placed June 3rd, June 13th no delivery confirmation, no out for delivery notice, no nothing
No order
40£ gone
Isn’t this even legal ??

Order number 1508488

Absolutely unacceptable
15 emails sent, not one reply
How are you still in business?
How are you treating your customers like this ?

13 June 2025
Unprompted review
Rated 1 out of 5 stars

Can no longer log into the account

Can no longer log into the account despite staff trying to pass off and say the account has not been closed, clearly it has as the account number is no longer recognised on their website, should have a contact number to speak to someone about this rather than just online rubbish. Takes forever to speak to someone online because no matter what time you enter the chat theres always 300+ people ahead of you. So i am unable to see the outstanding amount and can only pay the minimum every month, please sort this out

14 May 2025
Unprompted review

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