Fascinating Nights Reviews 77

TrustScore 2.5 out of 5

2.7

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Rated 2 out of 5 stars

poor, waited for over one month for the items to arrive didn’t realise they were coming from China! Poor quality and fit I wouldn’t waste your time and money.

Rated 5 out of 5 stars

I have ordered several pieces from Fascinating Nights. This is excellent quality, unique, sexy, yet somehow comfortable lingerie. My bf put this in the washer/dryer and while I wouldn’t recommend doin... See more

Rated 2 out of 5 stars

Placed an order for a few lingerie items from this vendor. Items felt low quality immediately. We have purchased similar items from Shein and found the quality to be about the same, but for a much hig... See more

Rated 5 out of 5 stars

I never normally leave reviews, but wow! I bought the black, Ember Lace Bodysuit- the one with the satin-waist band. I put it on and admired the softness of the lace next to my skin. Importantly for... See more

Company details

  1. Lingerie Store

Written by the company

Fascinating Nights is an online-based lingerie boutique, selling high-quality designs. Dedicated to extra divine looks with the perfect fit, Fascinating Nights carries a wide range of styles to suit woman. With bodysuits and shapewear from XS-6XL, our sexy styles are changing the lingerie industry and we're taking over by storm. Questions, comments? We want to hear from you! Contact us at contact@fascinatingnights.com


Contact info

2.7

Poor

TrustScore 2.5 out of 5

77 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Absolutely love my order!

The quality is fantastic, and the fit is spot on. I’ve never had any issues with the sizing, and everything I’ve purchased has been beautiful.

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Perfect every time.

The quality of the lingerie is beyond amazing. The fit is true to size, and I feel so confident when I wear it. Always worth the money.

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Customer for life!

I’ve been buying from this brand for years now, and I’ve never been disappointed. The quality is always top-notch and the sizing is consistent.

10 January 2025
Unprompted review
Rated 5 out of 5 stars

Great quality and fit!

I've been buying from this brand for years and I’m always impressed. The lingerie is high quality, fits true to size, and makes me feel confident.

30 December 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely in love with my new set!

The lingerie I received fits perfectly and is so comfortable. The fabric feels amazing, and the customer service was really helpful in guiding me through the sizing. Will definitely be buying again!

18 January 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY. I placed my order on January 10th and still haven’t received it 4 weeks later. Tracking shows that USPS still hasn’t received the package from them and was last updated in January 11th. A month with absolutely no movement?!? Customer service only replied with the most generic “it’s in the way and will be delivered soon, just be patient” over a week ago. I wanted to listen to the comments I saw on their ad from “women” claiming to have received and loved their products, but I’m fairly certain now that those accounts are bots or influencers being paid for false promotions. Don’t waste your money like I did.

10 January 2025
Unprompted review
Fascinating Nights logo

Reply from Fascinating Nights

Thank you for sharing your experience, and we sincerely apologize for the delay you’ve encountered. We understand how frustrating it can be to wait for an order, and we appreciate your patience.

Unfortunately, your order was impacted by unforeseen delays due to the severe disruptions in California caused by the January wildfires, which affected shipping timelines. However, once we were made aware of the issue, we immediately took action and resent your package, which was delivered within our standard shipping time frame.

We strive to provide accurate and timely service, and we regret that you experienced a delay. We’re glad to have been able to resolve the situation, and we appreciate your understanding. If you have any further concerns, please don’t hesitate to reach out to us directly.

We value your feedback and are committed to improving our service for all of our customers.

Sincerely,
The Fascinating Nights Team

Rated 5 out of 5 stars

sexy but comfortable. Great!

I received my package today. The ordered items fit perfectly. It’s like a second skin, very comfy and sexy. The size is also correct. Nothing negative to say at the moment

31 January 2025
Unprompted review
Rated 1 out of 5 stars

THIS WEBSITE IS A SCAM

THIS WEBSITE IS A SCAM! They will “send” your order to the wrong address take your money and give you no refund or resend the package. You are better off going somewhere else.

18 December 2024
Unprompted review
Fascinating Nights logo

Reply from Fascinating Nights

We’re sorry to hear about your initial experience, but we’re glad to have been able to resolve the issue by resending your package. We understand how frustrating it must have been, and we appreciate your patience throughout the process.

Please rest assured that we are committed to ensuring that our customers receive their orders as expected. While rare, mistakes can sometimes happen, and we always strive to correct them as quickly as possible.

We would love the opportunity to improve your opinion of us, and we’re always here to assist with any future needs.

Thank you for bringing this to our attention. If you have any further concerns, feel free to reach out to us directly.

Sincerely,
The Fascinating Nights Team

Rated 1 out of 5 stars

Avoid at all costs

I ordered a number of items on 18 November but after reading several negative reviews I emailed Fascinating Nights customer service team on 21 November to request a cancellation of my order.

I didn't recieve a response but suddenly had a dispatch email in my inbox. Then had an email to say my order could not be cancelled as it had left their warehouse.

Their website states it takes 7 - 14 days to arrive, my order took longer than this to arrive. When it did arrive the product was not as described, the quality was poor, badly sized and smelt funny from the packaging.

I emailed their customer service to explain this and request a refund and pre-paid returns label. They instructed me to follow the refund request guidance on their website and to email them back once I'd done this. Which I did. They then refused to issue me with a pre-paid returns label and told me to destroy the items and send them photos of the damanged goods and they would then issue my refund. As this is not a common practice I declined, stating that if they issued my refund of £174 I would then send them the photos of the damaged goods. They've refused to accept this and are now ghosting me. I have had to raise a dispute with my card issuer to recover the money. I would avoid it at all costs. They are not a good company, their customer service is awful, and the products are not as pictured. I placed my order on 18 November, it is now 11 December, and I am no closer to getting my £174 back.

19 November 2024
Unprompted review
Fascinating Nights logo

Reply from Fascinating Nights

Thank you for taking the time to share your feedback. We are sorry to hear about your experience, and we sincerely apologize for the frustration this situation has caused.

We always aim to provide a positive shopping experience, and we understand how important clear communication is. In line with our international returns policy in order to help reduce environmental impact and avoid the significant costs associated. We understand that this approach may be unusual, and we apologize for any confusion it caused.

Please know that we take your concerns seriously, and we’ve provided all necessary information and evidence as per our procedures. We remain committed to resolving this in accordance with our policies and doing our best to improve our service.

We appreciate your feedback and will continue working on enhancing our processes to ensure clearer communication and better service in the future.

Sincerely,
The Fascinating Nights Team

Rated 2 out of 5 stars

Low quality and restrictive return policy

Placed an order for a few lingerie items from this vendor. Items felt low quality immediately. We have purchased similar items from Shein and found the quality to be about the same, but for a much higher cost. The sizing is very inconsistent from piece to piece,varies wildly. Attempted to return two pieces just to find out that only store credit is available. Replaced the two items with another two of equality low quality, very disappointed. You can purchase the same things from Shein for 80% less so don't bother with this vendor.

27 November 2024
Unprompted review
Rated 1 out of 5 stars

Poor quality

I expected the quality to refect the price such cheap material absolutely not worth the money very poor material so disappointing they do not answer emails I would avoid buying from this company when you are expecting a beautiful item and you receive cheap and flimsy items and I know a return would be impossible a very upset customer

29 November 2024
Unprompted review
Rated 2 out of 5 stars

okay but runs small

I purchased a few pieces for an upcoming boudoir shoot. The Anna bodysuit had bad stitching that skipped the laces so when on, the lace looked torn. The Ember lace bodysuit and signature lace robe are so pretty, but the quality of the lace is sub-par for the price. I'm scared to wash it. Website says they offer refunds/exchanges up to 30 days after delivery. It's 26 days and my orders are showing that refunds/exchanges are not available. Also, the sizing seems much smaller than what's provided on the size chart. I ended up only using one piece for the shoot of the 4 ordered. Disappointed.

13 November 2024
Unprompted review

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