SCAM !!! I placed an order 1200091109 and paid 171 EUR. I never received the order, nor have I received the money back! I received an e-mail about " storage error in the warehouse" but 1 month lat... See more
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Ho ordinato 2 prodotti che erano (e sono tutt'ora disponibili). Inizialmente l’ordine è stato confermato poi mi hanno informato di non avere il prodotto è che sarei stata rimborsata. Da tre se... See more
I placed an order on Farmaè on June 9th. Some items were out of stock, and I was told I would receive a refund. More than a month later, and after three follow-up emails, I have yet to receive... See more
Payment webpage broken: after payment process starts, nothing happens: no payment confirmation, no purchase confirmation. My girlfriend and I both tried independently, one week apart: - Both the... See more
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Company details
Written by the company
Farmaè Salute e Benessere è un marchio di parafarmacie presente sul territorio toscano. Accompagniamo il cliente anche su internet, attraverso un servizio accurato e un'offerta di prodotti delle migliori marche, garantiti e di alta qualità, consegnati in 24/48 ore in tutta Italia gratuitamente con un minimo d'acquisto di 29,99€, per ordini inferiori a questa soglia i costi di trasporto previsti sono di 3,99€. I tempi cambiano e abbiamo voluto portare online la professionalità, dove i nostri Clienti possono trovare migliaia di prodotti sempre in offerta, con la stessa garanzia di sicurezza e affidabilità del proprio Farmacista di fiducia.
Contact info
Via Aurelia Nord, 141, 55049, Viareggio, Italy
- 800 95 33 33
- customercare@farmae.it
- www.farmae.it
2.2
Poor
424K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 7% of negative reviews
Typically replies within 2 weeks
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Super fast and convenient!
1 May 2024
Nice place to shop anything you need…
Nice place to shop anything you need for being a beauty queen! =D
Jokes aside, there are many creams and various stuff for girls, but I shopped some pharma here. I needed specific supplements that I was prescribed by the nutritionist and I found this website. I looked through the assortment, put required supplements into the cart and ordered.
The delivery leaves no questions, it was super fast not making me wait for an eternity. So thank you guys, you have a great website with big product line!
13 May 2024
Unprompted review
Reply from Farmae
Gentile cliente,
siamo spiacenti dell’accaduto, purtroppo non ci risultano comunicazioni da parte Sua altrimenti avremmo provveduto a risolvere la problematica,
Per questo tipo di segnalazioni le chiediamo di inviarci un form https://www.farmae.it/contact a in cui ci riporta quanto indicato .
Alla ricezione provvederemo a risponderle e a risolvere la sua problematica.
Cordiali saluti
Staff Farmaè
Efficienti
16 April 2024
Amazing customer service, best products!
I am from Poland and I was always afraid of doing shopping abroad because of the cost of delievery and possible problems. But Farmae completely has changed my mind. The customer service is amazing - they are always to help, calm down and answer all guestions. The delievery is fast, the products are the highest quality. I truly reccomend Farmae!
6 May 2024
Unprompted review
farmae sempre impeccabile
26 March 2024
Puntuali ed efficenti.
1 April 2024
nice and quick service
27 March 2024
Too many problems with my purchase
The information about the purchase (confirmation of purchase, information about shipping) took so many days, that they weren’t able to meet the shipment deadline. After I sent an email requiring these information, they answered me that one of the products I’ve bought wasn’t in stock, so they would reimburse me. So far, I accepted, but then, when the package was already arriving, they have sent another message telling me only one of the 4 products I have bought were shipped. If I knew I would only receive one of the products I’ve bought, I would have canceled the purchase and bought everything in another place. So I had to wait for the refund money to be in my account, which took too long. I won’t buy again in this website nor I advise anyone as well.
4 March 2024
Reply from Farmae
Dear Customer,
We are sorry to read your dissatisfaction.
Our orders are assembled and shipped within 48 working hours. Within these deadlines, products not immediately available in stock will be restocked, unfortunately it may happen that there are shortages on the part of our suppliers.
We apologize again for the inconvenience caused,
Farmaè
Out of date dog food
Was sent dog food that was over it's use by date by months. Other than that prompt delivery abroad and good selection of products.
Edit: Customer service dealt with issue promptly.
1 April 2024
Unprompted review
Rapido ed efficiente
15 March 2024
i payed but didnt got goods
i ordered in februar for 400 Euro goods and paid them and never i recieved the goods ( i texted them 5 times but nobody answered me even.. they sended me a BRT tracking number after order..also to BRT i texted also nobody answered,,
16 February 2024
Reply from Farmae
Gentile cliente,
siamo spiacenti dell’accaduto, purtroppo non ci risultano comunicazioni da parte Sua altrimenti avremmo provveduto a risolvere la problematica.
Per questo tipo di segnalazioni le chiediamo di inviarci una mail tramite il form presente sul sito https://www.farmae.it/contact riportando quanto indicato.
Alla ricezione provvederemo a risponderle e a risolvere la sua problematica.
Cordiali saluti
Staff Farmaè
I did not receive it..................
1 March 2024
Reply from Farmae
Gentile Cliente,
siamo davvero spiacenti di leggere il Suo malcontento,
Ci risulta che il customer care le abbia dato assistenza tramite mail comunicandole l'apertura della pratica di rispedizione.
La ringraziamo per la fiducia accordataci e si resta a disposizione per ulteriori informazioni
Cordiali saluti
Farmaè
Molto efficienti e precisi
23 February 2024
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