Hands down the best food in town! Honestly, I've been shopping from them since 2020 and the food quality and freshness is unbeatable. They do a great job selecting local farmers and producers, fr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have used them for several years, they have a good range of UK produce with emphasis on seasonal and sustainable. They have cuts of meat not seen in the supermarket and from rare breed. The delivery i... See more
Company replied
Absolutely great quality and range of products. Also great delivery service, getting the message about the delivery time and carrying the boxes on the first floor which is really helpful. There... See more
Farm Direct are the best! I have been buying my weekly groceries from Farm Direct for many years and love them. The food is seasonal, local, ethical, fresh and tastes so much better than supermarket... See more
Company replied
Company details
- Supermarket
- also in
- Fruit and Vegetable Store
- Grocery Delivery Service
- Online Food Ordering Service
- Organic Food Store
- Seasonal Goods Store
Written by the company
Delivering fresh seasonal English farm food to London. Seasonal fruit and veg,London veg box, organic and free range meat plus much more. Farm Direct.
Contact info
Unit 29, Uplands B Business Park, Blackhorse Road, E17 5QN, London, United Kingdom
- +447919368230
- store@farm-direct.com
- www.farm-direct.com
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A good range of regional and organic…
A good range of regional and organic foods. I also find the website easy to navigate and I love that I can edit my order until the day before, it’s really helpful!
27 April 2025
Reply from Farm Direct
hi Casey,
thanks so much for the encouraging feedback, it is very much appreciated,
Robert
Reply from Farm Direct
hi Diego,
thanks so much for the encouraging feedback, it is very much appreciated,
Robert
Freshest, reliable seasonal produce and great customer service
I wholeheartedly rely on Farm Direct for seasonal produce, it's always fresh, with sensible substitutions when they're needed, and fairly priced. You don't find this quality AND variety in regular supermarkets! Deliveries are also great, drivers are so nice and you can track them live on their way to your door. Glad I've found Farm Direct during the pandemic, I'm not letting go!
25 April 2025
Reply from Farm Direct
hi Irene,
thanks so much for your great support, for the encouraging feedback, it is very much appreciated,
Rober
Reply from Farm Direct
Hi Chris
That is good to hear, thanks for taking the time to feed back, it is very much appreciated,
Bean poles back second week of Febuary!
Thanks
Robert
Farm Direct
Fantastic Farm Direct
Very reliable, friendly company with fantastic produce. I am delighted to have discovered them and I am a repeat customer. Recommended.
1 May 2025
Reply from Farm Direct
hi C,
thanks so much for your great support, for the encouraging feedback, it is very much appreciated,
Rober
Quality product is excelent bilit
Quality product is excelent, buuuut I take order 2 days before delivery and 1/3 of the order is replaced by other items or was not in stock (and was during check-out) so jave to give it a thought now aboit that because I order what I need, if there is not it means I won't have it or will have to redo an order and wait and pray that all is in stock
1 May 2025
We love Farm Direct!
We love Farm Direct!
When you start buying your fresh produce from Farm Direct you realise how bad the quality is from supermarkets or even your local stores. Everything comes direct from local farms and there are organic/pesticide-free options for almost everything. It's also really not expensive.
27 April 2025
Reply from Farm Direct
Hi Antonia
Thanks so much for your longstanding support and kindess, as well as taking the time to feed back, it is means everything to us!
Thanks
Robert
Very good quality food
25 April 2025
Reply from Farm Direct
Hi Victor
That is good to hear, thanks for taking the time to feed back, it is very much appreciated,
Thanks
Robert
Farm Direct
One of my favourite companies of all…
One of my favourite companies of all times. I've been a customer for a number of years, and recommend to many of my clients (i'm a professional Nutritionist).
They're great to deal with, highly ethical and very competitively priced (often even cheaper than the producer themselves). I get all my family staples and more..
order
22 April 2025
Unprompted review
This is a great company
This is a great company. We get really excellent eggs delivered regularly and they also have lovely bread and meat. It's so nice to have an alternative to the big supermarkets. Delivery is always puncutal - highly recommended!
12 April 2025
Unprompted review
Great options and easy to order.
28 March 2025
Reply from Farm Direct
Hi Lindsey
Thanks so much taking the time to feedback, we are really grateful for it and for your support.
Robert
Reply from Farm Direct
Hi Natasha
Thanks so much taking the time to feedback, we are really grateful for it and for your support.
Robert
Amazing products and service
28 March 2025
Reply from Farm Direct
Hi Laura
Thanks so much taking the time to feedback, we are really grateful for it and for your support.
Robert
This shop is excellent and reliable…
This shop is excellent and reliable organic grocer, highly recommended . Great prices. I wish they would stock more offal variety and East / south east Asian stuff such as chilli 🌶️, ginger, garlic so I can complete all my shopping in one place.
28 March 2025
Reply from Farm Direct
Hi Tessa
Thanks so much taking the time to feedback, we are really grateful for it and for your support.
please let me know which offal lines you are interested in and i will see what we can do. re the other lines - at the moment, we try and stick to a rule of "if its fresh, its british", we do have wet garlic just started, and chillies are a good while away yet" - not perfect and narrowing, but our focus is on british produce for now,
thanks
Robert
Love the quality of the food which…
Love the quality of the food which comes with minimal packaging and lasts much longer than supermarkets as it's fresher. Also company is lovely, personable and love you can choose what you want to buy. If you like buying local, supporting smaller farmers and eating British this place is for you!
28 March 2025
The fish was off there various mistakes…
The fish was off there various mistakes in the order.
Never again, in spite of several good suppliers
28 March 2025
Reply from Farm Direct
hi Stuart
I am very sorry to read this. The order was delivered on Friday 28th March - 10 items. I have checked, and we have had no correspondence relating to any omissions or issues arising, and so it is disappointing to hear of issues arising 8 days later, through a public forum, without few details of what has gone wrong, so we can look into it and rectify it.
Please do feel free to email us at store@farm-direct.com so we can resolve this for you,
I am sorry for the inconvenience caused,
Robert
Great quality of products available
Great quality of products available, a lot of organic food, tasting amazing, delivery is prefect.
To improve: have more organic food!
28 March 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.