Famous Footwear Reviews 

A girl was helping me. I have brain damage. I don't read and write real well. Couldn't understand the boxes. Her manager called her over to put her on shelf duty. Nobody else helped me. I walked out of the store and left but they were able to say have a good day.

I received delivery of my shoes today and was very disappointed at the level of care and attention. I opened the package and the box was torn and didn’t even have a lid. There were no paper or cardboard inserts in the
shoes; it’s as if someone returned them and they were just sent out as-is, in an incomplete box.
I won’t be ordering shoes online from this place anymore due to level of care and attention to detail. Can’t help but feel I was sent somebody else’s rejects.
Very poor customer service.

The automatic payment system which has my bank account info because I have paid multiple times, asked for my routing number and account number again. I immediately refused to enter that info into the internet again. I called, canceled my credit card with Famous Footwear. I can buy their cheap Asian made shoes other places. I will never again shop at this racket company again.

Ordered a pair of nike runners. They were not in a nike box. Cut out label from a nike box taped on. The shoes were clearly worn either in store or returned. Not horribly dirty but could definitely tell they had been worn. Sent an email today we will see their response to my email.

Terrible site to buy. Supposed to get one and the second one for half price. Then only one pair arrived and called them and they claimed they shipped both together. They refunded the half price of the cheaper pair and I ended up paying full price of the first pair. Deceiving! Will never buy from them again.

Terrible customer service, ordered shoes in store to be shipped to me, never recieved them and a month and a half later still have not been refunded. Called customer service several times and they are completely useless

Ordered boots. Paid for boots. Boots marked as "shipped". Weeks pass. Boots still show "shipped" but tracking says "awaiting carrier pick-up". Email customer service, days pass, no reply. Call customer service, on hold for 30 minutes. Finally, speak to a human who says they will have to re-place the order with a new payment. Demanded refund. Won't shop here again.

Received different product, the worst! They wasted my time. And now i have to return it. And spend money again on transportation. Very disappointing!!!

i orderd and paid for mi boots but never received them

Same as most people here. Made an online purchase and received no confirmation email, but was billed immediately on my credit card. I have made several attempts to contact, but received no reply. I have contacted my bank to report fraud.

I purchased a pair of Sneakers, and the deducted the money off my Card. Only to get a message "Something went wrong". So they took my money, but I got no Confirmation about the sneakers. Now I am out $69.99 and no Sneakers. I don't advise anyone to buy on this Site. I will retract this review if Company FF replies with a delivery Confirmation.

Not 50% off, we bought 2 shoes and didn't get the next one 50% off, when I asked they said it excluded, but when I asked the excluded list, the brand I bought was not there too...it is kind of cheating, if there is an option, I can add my bill.

I signed up for auto pay to pay my famous footwear bill like I always make sure to do in order to avoid missing a payment date as it is too difficult to keep track of numerous payment dates for different cards. Despite signing up for autopay, I apparently didn't get my bill automatically paid and was assessed a late fee. Upon checking, it doesn't have any auto pay set up on the account. I don't know how this is possible when the first thing I always do upon receiving a bill is set up auto pay. I NEVER don't use auto pay in order to avoid having late fees like I'm dealing with now. I have now been assessed at least two late fees that I am aware of. I really don't feel it is fair for me to have to pay late fees that I took the steps to avoid having.

During the summer June 30 Sudbury ontario I ordered a pair of shoes for my son to be shipped to his cousin and I used my visa, turns out they ran out of the size so I get a refund July 7. I'm okay with that. Anyway a week goes by and I check my transactions, the same amount came off my card for the shoes I ordered in the first place. I decide to call my bank, I already called FF first and they said it must be my bank... FF said they cannot see it but why am I seeing it on my bank statement its either RBC is LYING or FAMOUS FOOTWEAR. I've been trying to email them or connect with them ever since.

Service was fantastic. Purchased Oofos Slide Sandal. I've been purchasing Oofos Flip Flops for many years (6+) and love them. More recently the Flip Flops are beginning to bother my toes so I purchased Ooahh Slide Sandals. They fit in the store but after using them for abt 1 hour walking, I kept stepping out of them and couldn't keep them on. In my case, I'd give the Slide Sandals a 0 rating and the store attendants a 5 rating. Now, I am wondering if I just throw them away. I returned the slide sandles and they accepted them and credited my card withoutquestion. I highly recommend Famous Footwear in La Quinta.

Shop here on a regular basis bought like five pair of shoes every time I shop Tell me why 2 pair of my shoes was worn. SMH famous FOOTWEAR And then I want to keep sending me these gift cards I SPENT ALL MOST 1500 IN THE LAST YEAR WITH YALL Do not shop here..

Had to return a pair of boots, months ago! This company still is not saying they refunded the order, even though tracking shows item has been returned to them. When asking where my refund is, they keep skirting the answer saying send them "proof" and tracking, even though they have the item! Calling my credit card people to dispute. Never shopping here again. DON'T SHOP HERE!

This is my first and will be my last time visit Famous footwear. The store placed an order for me because the missing size, but they are defect shoes. As a result, they placed 4 orders, every pair arrived showing defect. I was willing to still buy it if the manager can knock out a few dollars but her attitude is so bad that I decided to return the product. Then the manager only refund me part of the money and said the other half I have to bring back a 2nd pair I purchased together with this pair. The good thing is that I have not worn it. She wanted it back and disappointed to hear that I have not worn it and would bring it back for full refund. She never take the responsibility to feel sorry that it took me 6 trips to her store in hope to at least bring back one good pair but ended up with zero transaction. The managers attitude was very unapologetic and an attitude of poker face like she owes me nothing, not even a ‘sorry’ about the trouble. I will never shop there again.

I was so scared that something was going to go wrong with my order because I read the reviews on here. I feel really bad for everyone who had a bad experience but I am extremely happy with my order. The shipping was SO fast. I placed the order on Friday, and got it on Tuesday :). The shoes were well packaged and I’m really happy with everything.

Missing items from order but they are still for sale and in stock on the site, called customer service to get hung up on. Don't trust this scam website! not even worth 1 star will never use it again, I regret even placing my order now very much! terrible experience/service! stay away!