Family Building Society Reviews 

Such a great experience with Darryl on the phone from the Family Building Society - he was patient, helpful, professional and friendly, most of all he solved my online activation login code issue. Honestly Darryl provided excellent service and was able to provide further information about the account I had opened. Very good service, advice and communication. What more could you ask for! Thank you.

Very supportive advisor who quickly resolved my query in a polite and professional manner. I appreciated the immediate response to my phone call and that I was talking to an actual person.

Several aspects of the experience stood out. Firstly, my call was answered immediately by a real person. No computerised messages offerring "choices", just a very personable young lady called Nicole Philcox, who knew her stuff and gave me and my wife all the information we needed to make an informed choice concerning overpayments. It was a very pleasant experience all round. Sadly most unusual these days. Excellent service. Thank you.

Responding to customer calls quickly and providing the kind of assistance that facilitates a smile by the end of the interaction. Good solid customer service, friendly helpful and effective staff.

Franki is an excellent mortgage adviser.
Great communications, made things very clear and everything went very smoothly.
I would recommend the FBS for mortgages.

Lisa Adams grasped the problem and immediately suggested the solution.
I’m very satisfied with her assistance.

The phone was answered quickly - almost a unique experience now with service providers.

I received helpful advice in a friendly manner.

Excellent service. My call was answered quickly. The staff member was helpful & knowledgeable & made sure I was completely satisfied before the end of the call.

Very helpful and understanding, brilliant service

After a short hold, the phone was answered quickly and then Darryl dealt with my two queries very efficiently.
It was good to speak to someone for a change rather than just do everything online as this gives a degree of comfort to the customer.

Simon provided me with stellar service this morning. My call was answered promptly. He actively listened to the issue I was experiencing and immediately stated he could action my needed activity on my behalf as FBS were experiencing system issues. He was thorough with security and actioned the request on my behalf explaining the anticipated timeframes involved. Whilst actioning my request he asked questions to build rapport. This was a great experience, thank you Simon!

Everything arranged as requested, without any fuss.
Tracy Rogers was truly exceptional

Locked myself out, phoned for help, call answered promptly,Madeleine quickly resolved issue. Impressed with speed of service.

Sophie Richards was most helpful when I was trying to open a new account.

Our mortgage advisor, Franki Rice, was fantastic - knowledgeable, patient, quick replies to queries and positive support.

Great customer service, Daryl was really helpful and understood my issue.

Darryl was exceptionally helpful and patient with re-activating my log in details.
He explained everything so clearly and patiently while entering the information.
Thank you
David

Ethan Edwards was polite, understanding and efficient