FADEDSTORE © Reviews 

1,272
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 209 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of products, highlighting excellent materials, vibrant prints, and comfortable fits. Many also commend the fast and efficient delivery, often receiving orders quickly with regular updates. Consumers generally find the pricing reasonable, especially given the quality and unique designs. However, some customers noted issues with orders, such as receiving incorrect items or sizes that didn't match descriptions, often leading to returns. Others were dissatisfied with the returns process, citing refund delays or unexpected return fees. A few also felt the quality of certain items was not as expected or declined, and some experienced delivery problems like lost parcels or items sent to the wrong address.

What people talk about most

Product

Users describe positive interactions with product, frequently praising the excellent quality of clothing,... See more

Quality

Consumers find quality to be positive, with many praising the excellent quality of t-shirts and knit... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency.... See more

Order

Customers had ambiguous experiences with order, with many praising the ease of ordering and fast delivery,... See more

Price

Clients share positive opinions on price, often highlighting the great value and reasonable costs for good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've ordered from Faded Store 4 times so far and all times have been a great experience. The quality of the t-shirts is excellent. the prints are sharp and the colors are just as bright and vibrant as... See more

Company replied

Rated 5 out of 5 stars

Item received very quickly after ordering, virtually next day. Original item was too large, have returned it & just waiting for refund. Ordered correct size & again delivery time was amazing. Item... See more

Company replied

Rated 5 out of 5 stars

Ordered some jeans which arrived fine but just weren't my style (good quality though). Postal company lost them in the post but customer service were great with getting it sorted out, particularly Lib... See more

Company replied

Rated 5 out of 5 stars

Easy to order online, fast delivery .The quality of the clothes is very good. Had an issue with being sent out the wrong size but was quickly rectified by a great customer care team member named Sean.... See more

Company replied



Company details

  1. Clothing Store

Written by the company

Browse our latest mens urban streetwear collection and join the FADED gang today. Our collection stands out from the rest with unique designs to suit all. Shop now!


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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4.2

All reviews

(1,272)

197 reviews in the last 12 months

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Rated 5 out of 5 stars

Good Customer Service and Quality

Ordered some jeans which arrived fine but just weren't my style (good quality though). Postal company lost them in the post but customer service were great with getting it sorted out, particularly Liberty. Will definitely shop again based on quality and customer service.

7 February 2026
Unprompted review
FADEDSTORE © logo

Reply from FADEDSTORE ©

Good Morning,

We're happy to hear that you were pleased with the quality of our jeans. We appreciate your patience regarding the postal issue and are glad our customer service team, especially Liberty, could assist. Thank you for your feedback; we look forward to your future orders!

Thank you again for your support and loyalty.

Take care,

Sean

Team FADED STORE

Rated 5 out of 5 stars

The clothing is top quality and feels…

The clothing is top quality and feels so comfortable and isnt to heavy and the delivery was quick as well which is a good thing as well

30 January 2026
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hey Lewis ,

We're happy to hear that you find the clothing to be top quality and comfortable. It's great to know the quick delivery was a good thing for you. Thanks for your positive feedback!

Thank you again for your support and loyalty.

Take care,

Sean

Team FADED STORE

Rated 5 out of 5 stars

Contacted me regarding an order

Contacted me regarding an order, sorted and delivered the next day. Great touch thanks

27 January 2026
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hi Johnny,

Hope you're having a great week!

Thank you for coming back and for updating your shopping experience.

We've managed to locate your account details, and we can see that both Sean and Adam helped to resolve your case.

Thank you again for trusting in us, and we look forward to seeing you shop with us again in the near future.

Take care,

Natalie

Team FADED

Rated 1 out of 5 stars

First time experiencing and purchasing…

First time experiencing and purchasing from this company and will never again after this. Received an item that didn’t fit as the description stated. Therefore I wanted to send it back. I’ve been told that I’m responsible for label / return parcels which was sent in the original packaging. But instead of £33.99 paid got a refund of £25. Such a cheeky way of companies taking money and ripping customers off.

11 January 2026
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hi Dafina,

Thank you for taking the time out to share your recent shopping experience.

To progress and handle your enquiry as quickly as we can, could you please send an email with the reference TP-DELRET310126 - Info@fadedstore.com

This will allow our dedicated Customer Service team to log and raise a case number for you.

Once again we would like to thank you for your patience and cooperation.

Kind regards,

Team Fadedstore

Rated 5 out of 5 stars

Super quick service

Super quick service, great products that fit really well !

21 January 2026
FADEDSTORE © logo

Reply from FADEDSTORE ©

Good morning Jules,

Thank you for taking the time to share your first time shopping experience with the FADED community.

We've taken a look at your account, and we can see that you ordered - Gothic 2.0 Full Zip Hoodie (Black) and Gothic 2.0 Loose Fit Open Hem Jogger (Black).

Thank you again for your positive 5 star review and for shopping with us.

Take care,

Adam

Team FADED

Rated 5 out of 5 stars

Quality!!

Quality of the clothes are so good for a good price! Quick shipping, easy to use website. Just overall so good my new favourite brand

5 January 2026
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hey Reece,

We're happy to hear that you enjoyed the quality of our clothes and found our website easy to use. We appreciate you sharing that you are satisfied with the quick shipping and your overall experience. Thanks for the positive feedback!

Thank you again for your support and loyalty.

Take care,

Sean

Team FADED STORE

Rated 5 out of 5 stars

Perfect fit

Perfect fit

11 January 2026
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hi Emma,

Hope you've had a great weekend!

Thank you for your support and loyalty.

We're delighted to hear that you're pleased with the fit of our collection. We've taken a look at your account, and we can see that you have recently ordered Faded Applique Jeans (Blue Washordered).

Thank you again for shopping with us.

Take care,

Adam

Team Faded

Rated 1 out of 5 stars

Still not received my parcel or a reply…

Still not received my parcel or a reply to my emails. Doesn’t fill me with confidence that this company is 100% legitimate. If there was an option too I’d have given them no stars at all.

11 January 2026
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hi Katie,

Thank you for taking the time out to share your recent shopping experience.

To progress and handle your enquiry as quickly as we can, could you please send an email with the reference TP-CSREP180126 - Info@fadedstore.com

This will allow our dedicated Customer Service team to log and raise a case number for you.

Once again we would like to thank you for your patience and cooperation.

Kind regards,

Team Fadedstore

Rated 5 out of 5 stars

Great item

Never used site before, very easy, delivery good and my son loved his jersey

29 December 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hey Lynn,

We're happy to hear that you found our site easy to use and the delivery was good! It's great your son loved his jersey. Thanks for your positive feedback!
We are glad your son likes his Blackletter T-Shirt (Off White).

Thank you again for your support and loyalty.

Take care,

Sean

Team FADED STORE

Rated 5 out of 5 stars

Great web site and a slick transaction

Great web site and a slick transaction, quick on time delivery, really good quality products, excellent service thank you!

9 January 2026
Unprompted review
FADEDSTORE © logo

Reply from FADEDSTORE ©

Good Afternoon Robert,

We're delighted to hear that you had a positive experience with our website, the transaction, and the prompt delivery. We appreciate your kind words regarding our products' quality and service. Thank you!

Thank you again for your support and loyalty.

Take care,

Jonathan

Team FADED STORE

Rated 5 out of 5 stars

Good quality clothing

The quality of the garments is still amazingly good. That is, what I find most impressive.
The delivery service has become very quick, which is also impressive.
Obviously, I have to pay taxes on the garments, since I do live in Europe, but that's okey, given the top points above.
I struggle a little with the sizes and fittings, since I am a tall woman (6'1") and buy only from the man's range.
But reading the description carefully helps.

5 January 2026
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hey Marianne,

Thank you for your fantastic review!

We're glad you appreciate the quick delivery and garment quality of your Lucky 6's T-Shirt (Navy), Records T-Shirt (Burgundy), Box Chain Bracelet (Silver), Open Hem Pleated Jogger (Mid Grey Marl) and Denim Applique Jacket (Brown Wash). We acknowledge the sizing challenges for tall customers and are happy the descriptions help.

Thank you again for your support and loyalty.

Take care,

Sean

Team FADED STORE

Rated 5 out of 5 stars

Extremely quick delivery

Order process was very straightforward and delivery of the item was very fast (next day!).
The item ordered seems to be of a good quality fabric. Bought as a present for grandson and he is happy with it.

29 December 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Good morning Fiona,

Hope you've had a great weekend!

Thank you for taking the time to share your overall shopping experience with the FADED community.

We're so pleased to read that your grandson is happy with the fit and quality of our Box Fit T-Shirt (Black).

If you need any help in the near future, please don't hesitate to get in contact with our dedicated support team - info@fadedstore.com

Thank you for shopping with us.

Take care,

Adam

Team FADED

Rated 5 out of 5 stars

Fab quality t shirt. My son loved it

My son has a few of these t shirts they wash up really well. Great quality. Ans fairly priced

19 December 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Good afternoon Lisa,

We're delighted to hear that the NSC Devil T-Shirt (Black) is great for your son. We appreciate you letting us know that they wash well and are of great quality and fairly priced.

Thank you again for your support and loyalty.

Take care,

Jonathan

Team FADED STORE

Rated 5 out of 5 stars

Great quality product

Good value for money good quality quick delivery

31 December 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hey Richard,

We're pleased to hear that you consider our Regular Cotton T-Shirt (Walnut Brown) good value and quality, with prompt delivery. Thank you for your positive feedback!

Thank you again for your support and loyalty.

Take care,

Sean

Team FADED STORE

Rated 5 out of 5 stars

Great company

Great company , great service

31 December 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Good afternoon Izabela and craig,

We appreciate your positive feedback and are happy you had a great experience with our service. We hope you love the Gothic 2.0 Full Zip Open Hem Tracksuit (Black) and the Good Gear T-Shirt (Black).

Thank you again for your support and loyalty.

Take care,

Paris

Team FADED STORE

Rated 5 out of 5 stars

Cool

Great quality & price

31 December 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hey Matthew,

We're happy to hear that you enjoy the great quality and price of our Racing T-Shirt (Mid Grey). Thank you for your positive feedback!

Thank you again for your support and loyalty.

Take care,

Emily

Team FADED STORE

Rated 2 out of 5 stars

Very poor quality mens Joggers

Item was delivered very quickly, sadly when it arrived I was very disappointed with the quality of the item,given these were not a cheap item the quality was poor,the description stated loopback material which it clearly was not.
Furthermore I had to pay for the return despite the issue with the quality, I tried in vain to find a contact for customer support.
Very disappointed

7 January 2026
Unprompted review
FADEDSTORE © logo

Reply from FADEDSTORE ©

Good morning,

Hope you're keeping well,

Thank you for sharing your latest shopping experience.

For our team to locate your account details, could you please send an email with reference TPFDSPrD8125 - info@fadedstore.com

This will allow our team to review your product and provide you with some additional support.

Thank you again for choosing to shop with FADED STORE.

Many thanks,

Team FADED

Rated 5 out of 5 stars

Great quality good price with the…

Great quality good price with the discount

2 January 2026
Unprompted review
FADEDSTORE © logo

Reply from FADEDSTORE ©

Good afternoon customer,

We're happy to hear that you found great quality at a good price with the discount. We appreciate your positive feedback and thank you!

Thank you again for your support and loyalty.

Take care,

Jonathan

Team FADED STORE

Rated 5 out of 5 stars

fadedstore.com are an excellent and…

fadedstore.com are an excellent and outstanding site in every way I have been shopping there for a number of years now as fadedstore.com clothing is wonderful and all the purchases that I have made have been great with no problems at all I recently bought my son some everyday jeans mid blue wash they look fabulous the perfect fit and my son gets lots of great comments whenever he wears them which is great and also my son and I love all the great clothing at fadedstore.com and the clothing is second to none it's unique it's high quality and the workmanship is exquisite outstanding perfect in every way there's lots of choice which is great also there's discounts too which is lovely thankyou I really can't remember the date I received my parcel so what with xmas and everything so I've put 19th Dec 2025 hope this is okay lol! and everyone at fadedstore.com customer service if you have any problems or any questions etc they more than go the extra mile to help you thankyou fadedstore.com for all your hard work it's greatly appreciated and thankyou fadedstore.com for being SIMPLY THE BEST.😊👍💋

19 December 2025
Unprompted review
FADEDSTORE © logo

Reply from FADEDSTORE ©

Happy New Year, Kermit,

Hope you've had a good Christmas

Once again, we would like to thank you for your continued loyalty and support of the brand.

We can see that you've placed multiple orders with us dating back to February 2022. As always, if you need any support in the near future, please don't hesitate to get in contact with our dedicated support team here at FADED.

Thank you again for shopping with FADED.

Many thanks,

Paris

Team FADED

Rated 5 out of 5 stars

Website is easy to navigate and the…

Website is easy to navigate and the quality of their clothes is amazing.

15 December 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hello Stacey,

Hope you've had a good weekend!

Thank you for taking the time to share your overall shopping experience with the FADED community.

We're so pleased to read that you're happy with the quality of our collection. We've taken a look at your account, and we can see that you have recently purchased the Box Fit T-Shirt (Black) and Cross Pendant Necklace (Silver).

Thank you again for your loyalty and for shopping with us.

Take care,

Liberty

Team FADED

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