Facebook Reviews 18,129

TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many people were dissatisfied with the customer service, finding it virtually non-existent and difficult to reach a real person. Customers also frequently report issues with account management and the appeal process. The website and user experience are criticized for being buggy, having redundant updates, and being flooded with irrelevant ads and spam, making it difficult to connect with friends and family. Some people were satisfied with the platform, finding it a convenient and engaging social tool for staying connected and discovering content, with useful features like groups and marketplace. However, some customers also noted concerns about the marketplace's reliability and the platform's algorithms limiting the visibility of posts from friends and family.

What people talk about most

Social media

Clients share negative opinions on social media, with many expressing frustration and dissatisfaction.... See more

Website

Reviewers express strong dissatisfaction with the website. Many customers dislike the new look, finding the... See more

User experience

Customers had negative experiences with user experience. Many reviewers report extreme frustration with... See more

Customer service

Reviewers highlight negative aspects of customer service, consistently expressing deep dissatisfaction. Many... See more

Service

Users describe negative interactions with service, often finding it non-existent or poorly managed. Many... See more

Reviews shaping this summary

Rated 1 out of 5 stars

My dears, a warning to you and others: if you're interested in buying a roof box for your car, be careful. This guy has several ads on Facebook: "Roof box for sale UK," "Roof box for sale UK," and onl... See more

Rated 1 out of 5 stars

Facebook deleted my account for good with no way to appeal because of sarcastic joke in perimenopausal group. I have Asperger syndrome and Fb was my only way to stay in touch with people. I lost all... See more

Rated 1 out of 5 stars

So FB has been kicking a number of people off their long standing accounts for no apparent reason. In order to appeal, a person has to log in. But you cannot log in, because they now want to scan your... See more

Rated 1 out of 5 stars

My account was suspended for 180 days. They did not tell me why my account was suspended so I made an appeal. According to them, appeals usually take just over a day to review, it has now been a week.... See more


Company details


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1.3

Bad

TrustScore 1.5 out of 5

18K reviews

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Rated 1 out of 5 stars

Worst service ever

Worst service ever, is impossibile to use meta ads, it's awful and they charge you even when the alghoritm doesn't work

4 April 2026
Unprompted review
Rated 1 out of 5 stars

Stuck in a never-ending account lock loop! (15+ times)

​I am writing this to express my extreme frustration with Facebook's broken automated security system. My account has been locked and unlocked more than 15 times, and this issue has been persisting for a long time.
​Every single time I follow the "Unlock your account" steps and verify my identity, the system locks it again almost immediately, claiming "unauthorized access." I have secured my devices and updated everything, yet this frustrating loop never ends.
​It is clear that your AI security algorithms are malfunctioning and harassing legitimate users without any real reason. There is absolutely no human support to resolve this ongoing technical glitch. This is the worst user experience I have ever encountered. Fix this broken system!

6 April 2026
Unprompted review
Rated 1 out of 5 stars

Facebook no longer interested in new members

Yesterday I tried to set up a new account on Facebook. I have never used Facebook before. I went through the initial set up procedure up to the face scan and then Facebook said my account was temporarily disabled while they carried out a review. Today I receive a message that reads “ We've disabled your account.
We've reviewed your account and found that it still doesn't follow our Community Standards on account integrity.
You cannot request another review of this decision.”

So I have not got past the initial account set up and I am already barred !!!!!!!!!!

What a complete shambles.

4 April 2026
Unprompted review
Rated 1 out of 5 stars

Facebook has become a self absorbed…

Facebook has become a self absorbed corporate entity.
With over zealous censorship and erasure of accounts.
It's now it's own worst enemy
Alienating patrons of the platform.
I have nothing at all positive to offer up about Facebook st this point.
They deleted my account which I have had for over ten years.
They are a platform run by socialist who engage in deception for profits..
They took a great deal of money to rebuke peoples views in vaccine issues during the pandemic
And now they do as they please.
You can hardly contact them anymore because they are far to corporate oriented.
The platform is nothing without it patron's it would just be an invisible billboard.
Apparently I have to give a star rating so I put one because I apparently can't put zero stars on trust pilot review but I would give Facebook Zero if I could.
I'm appalled by Mark Zuckerberg and meta and I know that friends in still in contact with on Facebook after loosing many to Facebooks aggressive behaviour
They are non to pleased at Facebook either.
👎👎👎👎👎 5 thumbs down for Facebook in 2026.
Would suggest they stop pissing of patron's
I'm currently looking at options for better platforms that haven't gone rogue.

25 March 2026
Unprompted review
Rated 1 out of 5 stars

FB is a place for mindless people!!!

FB is a place for mindless people. Those fact checkers are dumb as dirt and doesn't know the real truth. Adults doesn't need these idiots to look after us adults. FB tries to act like the police but are only idiots.

4 April 2026
Unprompted review
Rated 1 out of 5 stars

Profile deletion Facebook. Facebook where do I start the…

Facebook where do I start the beginning. Let's call all of US punters that's what we are.Everything that us punters post on Facebook is stored which builds your profile. This information is sold to the highest bidder. Now the problem is if you discontinue your membership with Facebook and try to delete your profile it is impossible. Facebook falsely promote the fact that you can delete your profile this is untrue. I'm no fool and have tried and failed to delete my profile. I have signed out and uninstalled the app but Facebook still has 13 years information about political, personal, friends and everything else. Anthony Thomas.4/4/2026.

4 April 2026
Unprompted review
Rated 1 out of 5 stars

Disrespecful platform which shows you…

Disrespecful platform which shows you disrespectuous posts all the time even if you don't want to see it. The dating matches you especially with people you don't have any interest in common with so you can never find anyone and keep going on facebook to see their ads. Not to talk about the impact of the ''perfect lives'' images everywhere on the people.

23 December 2025
Unprompted review
Rated 1 out of 5 stars

This site is SHI.and they definitely…

This site is SHI.and they definitely don't care about their members... They don't even reply to try and sort out any issues you have lets all delete it I already have and will not be going back to it use another platform that's not linked to Facebook.....

3 April 2026
Unprompted review
Rated 1 out of 5 stars

FB has deteriorated significantly over…

FB has deteriorated significantly over the past few years. Now their algorithms prohibit you from seeing posts from family and friends unless you go onto each individual's page, which is unrealistic.

If you violate a policy, they provide you with generalizations without telling you exactly why you are being punished.

Finally, if you send an alert regarding offensive or abusive posts, they come back to let you know that they did nothing.

Today, there are several other options.

Like AT&T, Texas Instruments and Blackberry, FB's utility has been lost.

2 April 2026
Unprompted review
Rated 1 out of 5 stars

They now ban accounts for no reason…

They now ban accounts for no reason asking id like passport asking cell number and even if you give they will maybe ban your account forever. Facebook is now very bad shame on them hope some guys iwll sue them ..........

2 April 2026
Unprompted review
Rated 1 out of 5 stars

Facebook account has been permanently disabled

I made an account, had zero activity on it, then i get this message. I didn't even request a review.

Reason i need the account was to buy a secondhand wheelchair for my mom, i live overseas, and only secondhand marketplace here is facebook "sadly".

They have sub 2 stars here. I would recommend everyone to delete their accounts, stay as far away from them. It is an evil godless company.

Your Facebook account has been permanently disabled.

You requested a review of this decision, but we still found that your account, or activity on it, didn’t follow our Community Standards. You can’t request another review.

Learn more about why we disable accounts by visiting the Community Standards.

There are no Standards broken, i made an account, added my name birth, they scanned my face, and banned me, never got logged in.

Maybe for the best, i will find the wheelchair somewhere, maybe this is god preventing me to sign wityh the devil,

2 April 2026
Unprompted review
Rated 1 out of 5 stars

Extremely disappointing experience

Extremely disappointing experience. The company appears to do little to protect users from hacking issues, and customer service is virtually nonexistent. It’s unacceptable for a billion-dollar company to operate at this level. A serious improvement in security and support is neededThey are so many fake profiles using people’s names.Ridiculous

1 April 2026
Unprompted review
Rated 1 out of 5 stars

I signed up to Facebook to join…

I signed up to Facebook to join tutoring groups - of which there are many. My purpose was to adverttise my 38 tutoring years of experience. The moment I opened Facebook Reels, I was bombarded by indecent images of women, degrading them is horrible ways. I deleted those feeds but they kept on returning.

Then the reason why Facebook closed my account was because I mentioned my ENGANCED DBS number on my poster. As far as I have seen, I was the ONLY poster that displayed my DBS number - which should serve as a comfort to parents, about my conduct. No other poster mentioned their DBS numbers.

Decide or yourselves, why I will never use or condone Facebook ever again.

30 March 2026
Unprompted review
Rated 2 out of 5 stars

Facebook disabled my account

Facebook disabled my account without any reason. I did not violate any TOC , but suddenly they disabled my account, I also asked the support but they did not respond. Very poor service.

20 March 2026
Unprompted review
Rated 1 out of 5 stars

I had to reset my factory phone after…

I had to reset my factory phone after deleting one of my google accounts and to my bad luck I lost the verification code for my FB account and now that I try to receive a damn code to my phone number nothing comes to me and if I want to do something else I can not besides that it is impossible to date to contact someone of support because it seems that even that service they do not provide, I have 24h trying to recover my account and it seems impossible to me

29 March 2026
Unprompted review

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