Initially had issues with lintel requirements,( ie not picked up by the surveyor that they were not needed until the builder arrived!). The windows were fitted well, albeit with a few cracked pane... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Installers arrived early without notice, fortunately there was someone at home. The installers worked efficiently completing the job in good time leaving the area clean and tidy. No complaints from me... See more
Company replied
I asked the company if they would leave a neat job for me because some companies can be a bit slap dash with sealant etc. and they complied with my request! Some of the joins where not a good fit but... See more
Company replied
We always use EYG and have never had any problems with any job they have done for us from start to finish you are treated as a valued customer. Work just completed to remove existing metal patio doors... See more
Company replied
Company details
Written by the company
Established in 1971, EYG is one of the UK's biggest double glazing companies - offering windows, doors, bi-fold doors, orangeries & conservatories - all with no deposit needed and buy now, pay nothing for 12 months!
Contact info
Wiltshire Road, Dairycoates Industrial Estate , HU4 6QQ, Hull, United Kingdom
- 0800 181 888
- customercare@eyggroup.com
- www.eygwindows.co.uk
4.1
Great
911 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Pleasant, respectful window fitters
Dean the window fitter arrived on timeand was pleasant and respectful on the property.
The windows look great and when the bathroom is finished it will all be fantastic.
The windows have been fitted very neatly and are of a very high standard.
We have used this company befor and will definately be using them again.
A highly recommended company.
8 July 2026
Unprompted review
Reply from EYG Home Improvements
Thank you for your great review. We're really pleased to hear Dean arrived on time and was pleasant and respectful while working in your home.
It’s great to know you’re happy with how neatly the windows have been fitted and that the quality has met your expectations.
Thank you for choosing EYG again and for your recommendation, we really appreciate your continued support.
the guys that fitted the door were… excellent
the guys that fitted the door were friendly, cleaned up as they went along,. They did an excellent job. Thank you.
1 July 2026
Unprompted review
Reply from EYG Home Improvements
Thank you for your lovely review. We're really pleased to hear the team were friendly, kept everything clean and tidy, and did an excellent job fitting your new door.
Thank you for choosing EYG, we really appreciate your feedback.
I had my conservatory built 21 years…
I had my conservatory built 21 years ago by EYG. And two of my windows have recently failed purely down to age. I rang EYG, for the replacement glass. They were swift to arrange a sales man to visit, who gave me a quote. A surveyor called the week after took measurements and today I had the glass replaced, I thought the charge was reasonable, and the time scale was quick from start to finish. The fitting today maybe took less than 30 mins. And they are perfect. Cannot fault this company at all. Many thanks
6 July 2026
Unprompted review
Reply from EYG Home Improvements
Thank you for your fantastic review and for coming back to us after all these years.
We're really pleased to hear your conservatory has served you well for 21 years, and that we were able to help quickly with the replacement glass. It’s great to know the process from quotation and survey through to fitting was smooth, efficient and reasonably priced.
Thank you for choosing EYG again, we really appreciate your continued support and kind feedback.
Really good communication and delivery…
Really good communication and delivery times and installation times were exactly as stated. The end product is very good.
1 July 2026
Unprompted review
Reply from EYG Home Improvements
Thank you for your great review. We're really pleased to hear the communication was clear and that the delivery and installation times were exactly as stated.
It’s also great to know you’re happy with the finished product. Thank you for choosing EYG, we really appreciate your feedback.
Installers arrived early without…
Installers arrived early without notice, fortunately there was someone at home. The installers worked efficiently completing the job in good time leaving the area clean and tidy. No complaints from me.
18 June 2026
Unprompted review
Reply from EYG Home Improvements
Thank you for your review. We're pleased to hear the installers worked efficiently, completed the job in good time and left the area clean and tidy.
We’re sorry they arrived earlier than expected without prior notice, but we’re glad this did not cause too much inconvenience on the day.
Thank you for choosing EYG, we really appreciate your feedback.
Very good quality windows
Very good quality windows. We're very pleased with them.
In an industry usually run on a hard-sell basis, buying from EYG didn't feel like that at all.
The communication of the installation team was extremely good. Each day, they would tell us what they planned to do upon arrival. They'd give us a quick summary of the state of play before leaving, and let us know when we could expect their return. This means that you always feel that you have a finger on the pulse of the project.
We even messed them about a bit and added an extra window halfway through the installation but they handled it with smooth equanimity.
If you want to buy some windows, you could do much, much worse, that's for sure!
12 June 2026
Unprompted review
Reply from EYG Home Improvements
Thank you for taking the time to leave such a detailed review. We're delighted to hear you're so pleased with the quality of your new windows and that the sales process felt relaxed and pressure-free.
It’s great to know the installation team kept you well informed each day and made sure you always knew what was happening throughout the project. Clear communication is really important to us, so we’re pleased this stood out.
We're also glad the team were able to accommodate the extra window smoothly during the installation. Thank you for choosing EYG and for your kind recommendation.
well worth using a very professional company
Not the cheapest around, However they are very professional and follow all the guidelines. well worth paying the bit extra for a excellent job. We are very pleased with the service and staff. Kept us up to date throughout the fitting.
1 June 2026
Unprompted review
Reply from EYG Home Improvements
Thank you for your great feedback. We're really pleased to hear you were happy with the professionalism of the team and the service provided throughout.
It’s great to know you felt the quality of the work and the way everything was handled made it worth the investment. We’re also pleased to hear you were kept updated throughout the fitting.
Thank you for choosing EYG.
Initially had issues with lintel…
Initially had issues with lintel requirements,( ie not picked up by the surveyor that they were not needed until the builder arrived!).
The windows were fitted well, albeit with a few cracked panes which were replaced efficiently, our composite door also needed some adjustment and was also done very efficiently.
All in all, we are very satisfied both with the quality of the windows and doors.and the fitting team, would highly recommend ..
5 June 2026
Unprompted review
Reply from EYG Home Improvements
Thank you for taking the time to leave your review. We're pleased to hear that, despite a few initial issues around the lintel requirements, you are very satisfied with the overall quality of your new windows and doors.
We're glad the cracked panes and composite door adjustment were dealt with efficiently, and it’s great to know the fitting team delivered a high standard of work.
Thank you for your recommendation and for choosing EYG.
The men where polite and worked very…
The men where polite and worked very hard to get our windows in quickly and expertly. We are very pleased with the look of the front of our house now. Thank you guys you just got on with it all with a pleasant attitude
2 June 2026
Unprompted review
Reply from EYG Home Improvements
Thank you for your lovely feedback. We're really pleased to hear the team were polite, hardworking and carried out the window installation quickly and expertly.
It’s great to know you’re so happy with the finished look of the front of your home. We’ll be sure to pass your kind comments on to the fitters. Thank you for choosing EYG.
Can't install two windows correctly let a whole house
Wanted two windows to replace the single pain windows which previous owner of the house didn't change.
They came, measured and I told the sales guy I want it same way as the kitchen window multiple times. He said it will be and drew a picture which is two lines, three dots which to anyone look like a basic window frame. Sales guy drew it up and said yes it'll be the same way.
Install day came they took old one out and the installer said these are wrong way round, contact office and they'll sort it...
Back and fourth with messages and phone calls which the manager stands behind that basic drawing which apparently is the sun line coming in and say if I want it changed I'll have to pay!
You made the mistake sort it why would anyone in their right mind want windows in the opposite way opening onto next doors garden!
Now got sales ringing me seeing if I want more windows. I say same story, they go speak to relevent person which they go silent... I won't be doing any of the other windows with them since they can't get two done correctly yet a whole house!
1 December 2025
Unprompted review
Reply from EYG Home Improvements
Thank you for your feedback. We're sorry to hear you're unhappy with the outcome of your window installation and the communication that followed.
We understand how frustrating it must be when the finished installation does not match what you believed had been agreed. Clear communication at the quotation and survey stage is extremely important, and we’re sorry if this was not your experience.
We would like the opportunity to review the details again, including the original paperwork, drawings and the concerns you’ve raised about the window openings. Please contact our customer care team at customercare@eyggroup.com with your details so we can look into this fully and respond properly.
We also apologise if you have received further sales calls while this matter remains unresolved. We’ll make sure this is passed to the relevant team.
EYG were excellent from start.
EYG were excellent from start to finish, the whole installation process was very smooth. All work was done to a very high standard and tidied up after themselves.
26 May 2026
Unprompted review
Reply from EYG Home Improvements
Thank you for your great feedback. We're delighted to hear you had such a positive experience from start to finish and that the installation process went smoothly.
It’s great to know the work was completed to a high standard and that everything was left clean and tidy afterwards. Thank you for choosing EYG.
French Doors
Great, no fuss, all done in 2 and a half hours, wife loves them, result !
21 April 2026
Unprompted review
Reply from EYG Home Improvements
Thank you for your great feedback. We're really pleased to hear everything went smoothly with your new French doors and that the installation was completed quickly with no fuss.
It’s even better to hear your wife loves them, hope you do as well! Thank you for choosing EYG.
Good efficient job
Arrived early, worked quickly but carefully and put covers on the floor en route.
Some confusion in discussions prior to the installation about what was to be done.
13 May 2026
Unprompted review
Reply from EYG Home Improvements
Thank you for your review. We're pleased to hear the team arrived promptly, worked quickly and carefully, and took care to protect your home during the installation.
We’re sorry there was some confusion in the discussions before the work took place. We appreciate you raising this, as clear communication is important to us and your feedback helps us improve.
Thank you for choosing EYG.
Great products.
Great products.
Cannot fault the team from EYG.
Install team did a great job.
Kept updated on any issues, all very professional
Would recommend to friends.
29 April 2026
Unprompted review
Reply from EYG Home Improvements
Thank you for your great feedback. We're really pleased to hear you're happy with the products and that the installation team did such a good job.
It’s great to know you were kept updated throughout and found the team professional. Thank you for your recommendation and for choosing EYG.
Hull team at EYG
There where a few minor hiccups regarding pricing. But this was dealt with in a quick and professional manner. From the builder who did the lintels the fitters and the plasterer where all friendly and have done an excellent job. The quality of the windows are exceptional. I would highly recommend the Hull team at EYG.
17 April 2026
Unprompted review
Reply from EYG Home Improvements
Thank you for your great feedback. We're really pleased to hear that the pricing concerns were resolved quickly and professionally.
It’s great to know the whole team, from the builder and fitters to the plasterer, were friendly and delivered an excellent standard of work. We're also delighted to hear you're so happy with the quality of your new windows.
Thank you for your recommendation and for choosing EYG.
Would never go anywhere else for our windows or doors
We always use EYG and have never had any problems with any job they have done for us from start to finish you are treated as a valued customer. Work just completed to remove existing metal patio doors from living room into conservatory to UPVC ones, no mess really friendly team nothing to repaint it was if a magic wand had been waved and new doors were in place. 100% recommend this company
21 April 2026
Unprompted review
Reply from EYG Home Improvements
Thank you for your fantastic feedback and for your continued support. We're delighted to hear you've always had a positive experience with us and that you feel valued as a customer.
It’s great to know the recent installation of your new uPVC patio doors went smoothly, with no mess and a friendly team on site. We're really pleased to hear everything was left in perfect condition, just as you expected.
Thank you for your recommendation and for choosing EYG again.
Excellent team from initial sales…
Excellent team from initial sales meeting to final figment team’s diligence and cleanliness.
Excellent
22 April 2026
Unprompted review
Reply from EYG Home Improvements
Thank you for your great feedback. We're delighted to hear you had an excellent experience from the initial sales meeting through to the installation.
It’s great to know the team’s diligence and cleanliness stood out throughout the process. Thank you for choosing EYG.
Very professional team who did knew what to do…
Very professional team who did knew what they were doing. A couple of teething issues, but a plate of bacon butties soon put things to right. There seemed a considerable amount of work for just two men, but on the second visit there were 4, which moved things on. There was an issue with a small window whose hinge didn't want to play ball. It didn't take the engineer long to correct it.
Overall, they were very knowledgeable, methodical and happy workers, cleaning up as they went. A job well done
2 April 2026
Unprompted review
Reply from EYG Home Improvements
Thank you for your detailed feedback. We're really pleased to hear you were happy with the professionalism of the team and that the installation was carried out in a knowledgeable and methodical way.
We appreciate your patience with the initial teething issues and are glad these were resolved quickly, including the adjustment to the window hinge. It’s also great to know the team kept everything clean and tidy as they worked.
Thank you for your kind comments and for choosing EYG.
The windows and doors look amazing
The windows and doors look amazing. The guys that put them in worked methodically first upstairs and then downstairs the second day. There was no DIY to do after as they had left each window surround area as perfect as it was before the windows came out. Really pleased with the job done.
15 April 2026
Unprompted review
Reply from EYG Home Improvements
Thank you for your fantastic feedback. We're delighted to hear you're so pleased with your new windows and doors and that the finished result looks amazing.
It’s great to know the team worked methodically and left everything in perfect condition, with no extra work needed afterwards. We’ll be sure to pass your kind comments on to the installers.
Thank you for choosing EYG.
fitters where very good and have done a…
fitters where very good and have done a 1st class job
16 April 2026
Unprompted review
Reply from EYG Home Improvements
Thank you for your great feedback. We're really pleased to hear the fitters did a first class job and that you were happy with the installation.
We’ll be sure to pass your kind comments on to the team. Thank you for choosing EYG.
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