eyeZy Reviews 

595
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, most reviewers were somewhat happy with their experience overall. Consumers often mention that the support team provides very helpful assistance when dealing with technical setup challenges. People frequently note that the platform is easy to navigate and useful for monitoring routine daily activities. However, some reviewers were not happy with occasional synchronization delays and data update issues on target devices. A few other people also felt that unexpected trial charges and unclear billing terms made the subscription process quite frustrating. Additionally, a small group of users experienced difficulties reaching customer support agents during urgent subscription or technical problems.

What people talk about most

Customer service

Users describe positive interactions with customer service, frequently praising quick responses, polite... See more

Staff

Clients share positive opinions on staff, frequently highlighting helpful representatives who provide prompt... See more

User experience

Customers had mixed feelings regarding the user experience, with some reviewers praising the platform as easy... See more

Application

Customers consistently note ambiguous experiences with application, as some reviewers praise the software for... See more

Service

Reviewers mention ambiguous feedback about service, with many customers praising the professional support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The app is not updating accurately the data. It has been presenting delays.

Company replied

Rated 5 out of 5 stars

When it comes to customer service, this company really does provide it, and to top it off they instantly respond to you in the most caring helpful way. You don't get that a lot now a days, my agent Pe... See more

Company replied

Rated 5 out of 5 stars

So i updated my son to a new phone in june of 2025. I downloaded and linked his new phone as required multiple times and would be tracking then loose tracking and so on. I would try to relink and ha... See more

Company replied

Rated 5 out of 5 stars

Johnny Smith spent several hours assisting me with adding the eyezy to my target phone as it would stop connecting to my phone after reinstalling several times. The install app was giving him a terrib... See more

Company replied


Company details

  1. Software Company

Written by the company

The only phone monitoring app for parental control any modern parent will ever need. Our Mission It’s time for a phone monitoring app that actually works Technology has an important role to play in keeping your loved ones safe. So why are so many parental control apps so outdated? What was good 10 years ago just doesn’t cut it today. That’s why we created eyeZy. As parents, we grew tired of monitoring apps that overpromised and underdelivered. We wanted a solution that wasn’t just a bunch of mediocre tools slapped together. We wanted something that would give us access to their digital world and arm us with the information we need to keep them safe. And with that, eyeZy was born — the most powerful, feature-rich monitoring app around, with artificial intelligence for even better, always-improving protection. It’s a product built for today’s hyper-connected kids and is designed to work seamlessly with modern social media apps.


Contact info

3.6

Average

TrustScore 3.5 out of 5

595 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(595)

111 reviews in the last 12 months

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Rated 1 out of 5 stars

This company is a fraud!!!!!

This company is a fraud!!!!!

Advertised to be able to access multiple features, once I paid for a 3 month subscription for $35 I was charged $100, even if there was a currency difference this does not add up! I contacted support and then found out that I had limited access and would need to hand over even more money and subscribe to monthly payments to access what was advertised. I have asked for a refund based on this false advertising and they refused. I responded with a follow up email and they are choosing to ignore me.

This is just wrong! I couldn't afford the extra money that was taken from my account and I have no use for the limited access that I have.

15 August 2025
Unprompted review
eyeZy logo

Reply from eyeZy

Dear Customer, Please accept our apologies for the inconvenience this problem caused. We would really appreciate it if you could provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue. Thank you for your understanding and patience!

Rated 1 out of 5 stars

This company is a fraud.

This company is a fraud.
They advertise that you can monitor all sorts of things. So you sign up and the first thing you are greeted with is an additional $70 some dollar add for "support". When you actually get your mobile device enrolled, you quickly find out that the "Premium" package that they sell doesnt include anything and you have to "upgrade" and also "jailbreak" your device to do the monitoring the website states "just sign in"... What a sham of a company. STAY AWAY!! Hoping to get my money back.....

12 August 2025
Unprompted review
eyeZy logo

Reply from eyeZy

Dear Customer, Please accept our apologies for the inconvenience this problem caused. We would really appreciate it if you could provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue. Thank you for your understanding and patience!

Rated 1 out of 5 stars

Hard sell, hard to get out of once you're on the hook

I engaged in a chat with an Eyezy advisor, to see if it would have the functionality I wanted. While the advisor was able to answer my questions, there was also a very hard sell. I was offered a discount but only if I signed up before the chat ended. I did sign up, slept on it and decided that it was a lot of money for a service I could achieve in other ways, especially as there would be no discount after the first year. So I requested a refund, only to be told that the refund policy did not apply unless the product was faulty. This is illegal - they are legally obliged to give a 14-day cooling off period for online sales. I had to go through my credit card to get the money back.

6 August 2025
Unprompted review
eyeZy logo

Reply from eyeZy

Dear Customer, Please accept our apologies for the inconvenience this problem caused. We would really appreciate it if you could provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue. Thank you for your understanding and patience!

Rated 5 out of 5 stars

great app best team

Great job Sylvie Lagrande very supportive crew

1 August 2025
Unprompted review
eyeZy logo

Reply from eyeZy

Dear Customer, Thank you for your feedback and for using our service!

Rated 5 out of 5 stars

I had some trouble updating a device &…

I had some trouble updating a device & my agent Matthew Stone was very understanding & made it easy. Thanks so much!

25 July 2025
Unprompted review
eyeZy logo

Reply from eyeZy

Dear Customer, Thank you for choosing us and for your feedback!

Rated 1 out of 5 stars

Worst service for Indians

I purchased eyeZy hoping for a reliable parental control app, but my experience was very disappointing. The app is full of lags, frequently crashes, and takes a long time to load even basic data.

The chat tracking feature is extremely limited—it shows very few messages, not even complete conversations, and the updates are delayed or sometimes don't load at all.

I also faced major issues with installation and syncing. Customer support is very slow and unhelpful. Even after raising a refund request within the policy window, I received no proper response.

Overall, I found eyeZy to be unreliable, overpriced, and technically unstable. Definitely not worth the subscription fee.

I would not recommend this app based on my experience. If you’re considering this, I suggest being very cautious or exploring other alternatives first.
I have contacted them they are saying that you have to upgrade plan for that but my concern is provide me the service applicable with with my pack for that they are unable to help

23 July 2025
Unprompted review
eyeZy logo

Reply from eyeZy

Dear Customer, please accept our apologies for the inconvenience this issue has caused. We recommend you to contact our Technical Support Department where we can assist you in real time. We value every customer and will do our best to help you quickly and resolve the issue. Thank you for your understanding and patience!

Rated 1 out of 5 stars

Misleading Monthly Payment

Horrible! The advertised bracket price is a scam scheme. Once you enter your card details, they will charge you multiple times. When you complain, they say it’s an upfront payment. What the heck! I requested a refund right away, but guess what? Not even a cent will be refunded. Don’t be trapped by the positive reviews here. I just noticed that the dates given by the positive reviewers are just a day or two apart, RED FLAG.
About the product? Their site mentioned that it can track people with · No setup on their side as they claimed. No, you need to have access to the phone you wish to monitor, either direct access or a link. Crappity.
Shame on you.

16 July 2025
Unprompted review
eyeZy logo

Reply from eyeZy

Dear Customer, please accept our apologies for the inconvenience this issue has caused. We recommend you to contact our Technical Support Department where we can assist you in real time. We value every customer and will do our best to help you quickly and resolve the issue. Thank you for your understanding and patience!

Rated 5 out of 5 stars

Sylvie Lagrande

Sylvie Lagrande was really helpful and solution-oriented. I thank her.

14 July 2025
Unprompted review
eyeZy logo

Reply from eyeZy

Dear Customer, Thank you for your feedback and for using our service!

Rated 5 out of 5 stars

Eyezy has been a game-changer for me

Eyezy has been a game-changer for me! The ability to monitor social media apps like Instagram, WhatsApp, and Snapchat in real-time has given me peace of mind as a parent. The geofencing feature is particularly helpful. Highly recommend for anyone looking to keep their kids safe online.

17 June 2025
eyeZy logo

Reply from eyeZy

Dear Customer, Thank you for your feedback and for using our service!

Rated 5 out of 5 stars

Patience and Support Delivered by Matthew Stone

Matthew Stone was patient and walked me through every step of the process.

10 June 2025
Unprompted review
eyeZy logo

Reply from eyeZy

Dear Tamika,
Thank you for the 5-star rating and for sharing your experience!
We're glad to hear that our customer support was helpful, thorough, and made a difference for you!
Our team continually strives to improve the software and deliver the best solutions. If you need any assistance, we’re always here to help!
Eyezy support

Rated 5 out of 5 stars

I was confused about managing my Eyezy…

I was confused about managing my Eyezy subscription and needed help changing my plan. I reached out via Facebook, and the customer care team was incredibly responsive. The representative helped me switch my plan to suit my needs and even shared some tips on how to track usage efficiently with sreen and call recording. They also explained how I could cancel or adjust the subscription at any time, which made me feel more in control of the service.

2 June 2025
eyeZy logo

Reply from eyeZy

Dear Virginia,
Thank you for the 5-star rating and for sharing your experience!
We’re glad to hear that the Eyezy support team was able to promptly assist you with switching your plan and provided helpful tips on using screen and call recording features. If you have any other questions or need more tips, we're here anytime!
Eyezy Support

Rated 5 out of 5 stars

Matthew Stone gave me efficient and…

Matthew Stone gave me efficient and fast support. Great service.

6 June 2025
Unprompted review
eyeZy logo

Reply from eyeZy

Dear Customer,
Thank you for the 5-star rating and for sharing your experience!
We’re glad to hear that our support team, always ready to respond quickly, provides clear answers, and does everything possible to ensure your experience with the service is smooth and hassle-free.. If you have any other questions or need more tips, we're here anytime!
Eyezy Support

Rated 5 out of 5 stars

I had a helpfull chat session with

I had a helpfull chat session with Sylvie Lagrande, they're very helpfull with helping issues.

30 May 2025
Unprompted review
eyeZy logo

Reply from eyeZy

Dear Shana,
Thank you for the 5-star rating and for sharing your experience! We’re glad to know that the support team effectively assists in resolving your issues and provides a pleasant user experience.
Our team does its best to provide the best solutions.
If you need any assistance, we’re always here to help!
Eyezy support

Rated 5 out of 5 stars
eyeZy logo

Reply from eyeZy

Dear Sigit,
Thank you for the 5-star rating and for sharing your experience! We’re glad to hear that our support team was helpful and provided clear explanations. We always strive to offer excellent customer service and assistance.
If you need any assistance, we’re always here to help!
Eyezy support

Rated 5 out of 5 stars

Professional support

Today I was solving a problem with Sylvie Lagrande z Eyezy, and she was very nice and quickly helped me solve my problem. I really appreciate her support!"

28 May 2025
Unprompted review
eyeZy logo

Reply from eyeZy

Dear Artush,
Thank you for the 5-star rating and for sharing your experience!
We’re glad to know that Eyezy’s support team provides professional and prompt assistance. Great customer service is important to us.
If you need any assistance, we’re always here to help!
Eyezy support

Rated 5 out of 5 stars

I needed to check if my daughter was…

I needed to check if my daughter was involved in any risky behavior. Eyezy’s email monitoring let me spot messages about substances, and I used the screen recorder to observe her phone activity without her knowing. The geolocation feature was helpful in making sure she wasn’t hanging around dangerous places. I feel more secure knowing I have Eyezy in place.

27 May 2025
eyeZy logo

Reply from eyeZy

Dear Jack,
Thank you for the 5-star rating and for sharing your experience! We’re glad to know that Eyezy helps you monitor device activity, stay informed, and feel more secure.
Our team strives to deliver the best solutions.
If you need any assistance, we’re always here to help!
Eyezy support

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