Eyeglasses.com Reviews 

I was pleased with how Eyeglasses.com fulfilled their promise of customer satisfaction. My initial order was for reading glasses however I did not realize that my prescription was incomplete and would not correspond to single vision reading lenses. I realized this when my glasses arrived with distance corrected lenses. When I realized the error I obtained the correct prescription and returned my glasses, and the company promptly replaced the lenses. I did change my request to bifocal lenses for an additional fee, however eyeglasses.com only charged me for the difference in price, thereby crediting me for what I already paid. The new lenses are fine and the customer service was superb. Well done!!

Got my fourth pair of glasses done here. Mainly For the quality and the service. The lenses came out great with the frames that I provided .

Have attempted repeatiedly to resolve a problem by phone and email. By phone--I get voicemail that the customer service department isn't open ( at 12 p.m. EST). By mail, no response after close to a week. Ugh!

You are the only ones I found that can do this style and have a quality frame that's not $500 and a 6 month lead time ... great ..

Loved these frames in the optician's office - but didn't love the price. With Eyeglasses.com, I got exactly what I wanted, it was easy to order, the frames delivered quickly, I saved almost half the cost - and never had to leave my house! Would definitely order from them, again.

I LOVE THIS PLACE! Customer Service is prompt, understanding and very help full! Both pairs came with replacement lenses and discounts galore! Thank you eyeglasses.com! These are my first glasses ever and you made my transition into the seeing world painless and affordable.

I was completely and pleasantly surprised when eyeglasses.com went above and beyond my expectations. They provided me with a solution when I needed one and did it quickly. Use these guys, you won't be sorry.

Decent quality, price and reasonably fast

quality product at a great price. I definitely would buy from them again.

Communication could be a little better but bottom line: 5 Stars
2 frames with just what I wanted. Great to have the tracking number.

Glasses were great for a great price.
Customer service was average at best.
We had a problem and there was a long lag until it was addressed, but was 100% addressed eventually.

Overall, Eyeglasses.com has been great to work with. Their selection and prices are are both top quartile. The only reason I didn't give them five stars
is I am still waiting for delivery of one of my frames (I ordered three). I realize everything is backed up because of the Pandemic. I received the other two frames within a few days of ordering.

I never received my glasses thus far. I will go check the mail today and let you know if I get them.

Ihaven't received my package when it said it was delivered last week.

Good customer service and quick shipping. Purchased kids prescription glasses and very satisfied with the purchase.

The order was fast and accurate. Thank you for doing my glass lenses. Keep doing them as few places will do them. Glass is best for active people. No scratches

Ordered 2 frames on 9/5, same frame in different colors, no lenses. I ordered with expedited shipping for a cost of $12. They finally arrived on 9/15, one pair had the plastic lens popped out and the frame was scratched. Of course the scratched pair is the color I want so I’ve returned both and called on 9/16 to have another pair in the color I want, shipped asap. The (no) customer service rep basically told me sorry (not sorry) and told me she would place another order for the color I want. Well I don’t see an order in the system when I log in, so 🤷‍♀️, I’m going elsewhere. Also, when calling the 800 #, no one answers and you’re instructed to leave a vm and someone will call back. I’ve called several times, left several messages snd no one has ever returned my call.

Lenses were done correctly but eyeglass frames were not adjusted properly and legs of frames were extremely wide, looks like frames were used.