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Rated 1 out of 5 stars

Very very disappointed! We booked storm months ago we had no phone call to tell us he wasn't coming they just sent a very old man who wasn't stripper material or anyone of the website there wasn't a m... See more

Rated 1 out of 5 stars

ordered a pair of frames from these people on 11th April and i'm yet to recieve anything other than requests to review them since my order confirmation. Well, here you go guys. Absolute shambles of a... See more

Rated 1 out of 5 stars

Rude staff. The girl working there thinks she’s got some sort of degree in belittling customers. Absolute joke Don’t normally go here we go to sweet swoo but thought I’d give it a try never... See more

Company replied

Rated 1 out of 5 stars

Not impressed picked my frames Out of stock or discontinued (why advertise them ) Picked another same story asked for my money back waste of time

Company details

  1. Glasses Store
  2. Optician

Information provided by various external sources

Eyecandy.Direct offers a new multilingual and affordable way to purchase glasses online with the same quality as your high street but at cheaper prices.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

80 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

COULDN'T RECOMMEND MORE ... EYECANDY 10/10

Amazing professional service
Extensive range of quality frames
Great competitive prices
Lovely staff
Extremely fast turn around and delivery
Fantastic from start to finish
Will most definitely be using in the future, very impressed!

30 May 2019
Unprompted review
Rated 5 out of 5 stars

Very quick delivery even though I had…

Very quick delivery even though I had difficult perception lenses, and most importantly when ordering my glasses it turned out the frames were not suitable for the lenses I had order, they went out of their way to accommodate me by putting better
lenses in that were more expensive at no extra cost to me. Very impressive service, I highly recommend them

16 May 2019
Unprompted review
Eyecandy logo

Reply from Eyecandy

Thanks James, our Optometrist likes a challenge. Glad we could help and hope you are enjoying your new look.

Rated 5 out of 5 stars

Excellent service

Excellent service! Steve Newton in particular went above and beyond to ensure my order process ran as smoothly as possible. He made the whole process so easy and I will 100% be using them again in the future! Extremely happy with my glasses and the service provided.

12 May 2019
Unprompted review
Eyecandy logo

Reply from Eyecandy

Thank you Louise, very kind of you! I couldn't do it without the rest of the team supporting me. Really pleased you like your new glasses! Steve.

Rated 5 out of 5 stars

Glasses were perfect

Glasses were perfect, fast turnaround and delivery. Would recommend to anyone and will definitely use again for my next pair.

22 April 2019
Unprompted review
Rated 5 out of 5 stars

New glasses, fair cost prescription and first class service.

I bought some new season Mulberry prescription glasses from Eye candy direct. I hadn’t planned on adding my prescription, initially wanting the frames only. I had helpful service and advice in regards to my prescription, which ended up being financially more viable than my initial plan. Once my prescription was added, I had my frames in next to know time and I was kept informed throughout the process. My frames were a fair price and I would recommend them to anyone.

I’ve noticed there does seem to be another Eyecandy company - worth checking so as not to get these companies mixed up.

19 April 2019
Unprompted review
Rated 5 out of 5 stars

Super quick delivery

Super quick delivery, AOK!

15 October 2018
Unprompted review
Eyecandy logo

Reply from Eyecandy

Thank you for taking the time to do a review, hope you enjoy your glasses!

Rated 5 out of 5 stars

Exceptional service

Exceptional service. Have two pair distant and reading much improved on specsavers. Very good value for money excellent choice of frames. Received order within the week. I am very happy customer and would recommend them to family and friends.

25 August 2018
Unprompted review
Show reviews in all languages. (80 reviews)

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