Extreme Restraints Reviews 305

I was using a credit from a previous purchase and needed to call in to complete it. It went very smoothly.

I purchased an electro/vibrating remote controlled toy, and it is so much fun! I did have an issue with the remote, but I talked to the customer service department, who were extremely helpful, and I was able to get a replacement. I’ve purchased a few items from this company, and I’ve truly enjoyed every one!

XR offers great products and a team of fantastic professionals to help if you ever need any help. One of the best websites for this line of products.

Excellent
As heavy joist rails in place now our suspend and spray play will be a major hit
RI950 X2

Prompt efficient help..polite, good communication skills..follow up as promised..Rare these days!

Had a defective product and it was taken care of fast and easy! These dudes rock!

I placed on order that was miss shipped. After calling customer service and speaking to Wyatt the order was re- shipped to me. I've dealt with many online retailers over the last 2 decades and I've got to say that this company has the best customer service agents that I have ever dealt with. Great communication and reassured that the matter would be resolved. Top notch, and I will be ordering again in the near future. Thanks

I have been buying from this website since 2019 and I am rarely let down. Any problems or questions, I have always been promptly helped. They don't delete or filter product reviews so you don't have to worry about gambling on iffy products. Every package has arrived discreetly in good time. They very often have coupons and discounts which I always appreciate. I recommend them to anyone looking for fun toys and gear

i've placed many orders from xr, and only twice had an issue with the products ordered ... in both cases one call to customer service quickly resolved the issue, and in a few days i had my replacement ... the customer service team at xr is efficient, friendly, courteous, and helpful ...

I've been a loyal customer of Extreme Restraints for a few years now. I recently purchased a bondage table that never delivered. I reached out to customer service and within 24 hours they had found my lost package and shipped a replacement. I've always been super happy with the quality of everything I've purchased for our "bedroom" needs, and now I can say with complete confidence, if there ever happens to be an issue, I will be taken care of with fast, friendly service! Thank you Extreme Restraints! Now excuse me while I do some more shopping... trying to decide between the fitted waterproof sheet and the inflatable massage sheet. Decisions, decisions!

The wife and I love everything that they sell! always a pleasure to buy from EXR

Very happy with my toys and the er team is was excellent and prompt with my order arrived in a few days and I was very impressed thank you so much team er

New customer,
Enjoyed everything, looked around with my Master filled a cart very quickly..
My only complaint was there was a problem with my mastercard/atm..
But quickly changed to PayPal account now I'm hoping all is fixed
Thank You Master is very pleased .
P.s. Wyatt is very helpful, and has a very nice voice.
Slave chris..

Affordable experimental confidential have fun!

I always seem to find what I want here. Stuff is well organized, categorized and described. Recommended accessories are good. The product reviews from other customers have always helped a lot for us in deciding what to get. The most recent purchase has truly brought out the wild side in my wife :)

Ordered a few things, for some reason my unit number didn't show up. Never got any product, been waiting almost 2 months for refund or store credit and basically they have stolen over $150 and won't do anything about it. Don't ever order from here, I don't recommend EVER. (Never got product or a refund, they just pissed around and wouldn't do anything.)

Very helpful, friendly customer service. Great products at a fair price. Constantly deals and discounts going on. Fast shipping. I won't order from anywhere else!

I initially had a problem with the condition that my products were in when I received them, all of the boxes were crushed. It was as if something or someone stepped on them during transit crushing them? I believe that this was through the shipping carrier, Fed-Ex? I reached out to Extreme Restraints notifying them of the issue. I was treated with the utmost courtesy & respect! None of the products were in anyway damaged! They went out of their way to rectify the issue in which they did! The representative was very prompt in replying back to my emails. I had the same person through the entire process, I wasn't getting bounced from one person another. In the end they went over & above what I was expecting. They made everything right. I will definitely continue to a lot more business with them because of how I was treated!
Don't hesitate to do business with them! They stand behind their products & will make everything right! I'm a very happy & satisfied customer for life!!!

I wasn't sure which option to pick from the menu because none of them fit my situation. A very nice young man named Jason, listened to my inquiry and said, " No ma'am, I cannot assist with that, but I will transfer you to someone who can.

Wyatt was the next young man, and he was very kind, understood my concern and need and then gave me 3 options that would suit my need better. He turn an awkward call (for me), into a pleasant and informative experience.

Thank to Jason & Wyatt, I now have an answer to my issue. It's nice to know this company goes out of It's way to hire genuinely caring people. These young men deserve a raise.

The service person I spoke with was very knowledgeable. and polite. He solved my problem in no time