Express Cabs & Couriers Ltd, Maidstone, Kent Reviews 

The cab driver Senegal was very friendly and courteous. He drove very safely and was reliable and punctual. The minivans were super comfy. We used the company for two rides next day and the service was impeccable.

Unsafe drivers very dodge company keep away !

The driver named Jahangir as given via sms, was pristine in appearance and was extremely courteous. Bang on time to the second and his driving was completely smooth it was excellent. My husband and I felt safe and comfortable throughout our journey from Heathrow Airport to Bottlescrew hill Maidstone. Unfortunately we did not have any cash to tip him, but would like the company to know how satisfied we were.

Every time we prebook a taxi so that it comes when we want it they don’t turn up. When you phone you just get told they are busy. I know they will be busy on a weekend which is exactly why I book the taxi a few days before to guarantee we won’t have to wait. Why have a booking system if you’re not going to use it. Sending taxis out to customers that have just phoned for one instead of making sure you loyal customers that have booked actually get the taxi on time is a ridiculous way to run a company. On occasions we have been left with children and an elderly lady that can’t stand for long for over an hour because they were busy even though we booked. It’s an absolute joke and we will not be booking with them anymore. We definitely do not recommend this company!

You absolute ignorant idiots. I spend with my corporate and personal in excess of £4000 a year, and when I actually need you to pick me up from Robertsbridge to take me to Marden, or albeit I do not have a card on me, but you have my history of payment Corporate payment, you refuse to pick me up and say tough nothing we can do you absolute morons. As I said, I've used you for over 12 years now for corporate and personal and I will never ever ever use you again, you ignorant idiots

Only gave 1 star as had too. After using only Express for 16 years I will never use them again. Absolutely disgusted with the way we were treated. Refused to come and get us from the middle of Coxheath to take us 5 miles up the road to home saying it’s out of area and policy is to pay up front. So their drivers are only allowed to stay in area incase they get lost. So at 11pm when we broke down and had to abandon bike and used streamline instead who had no problem at all getting us home. Absolutely disgusting. Not everyone needs credit cards to pay you when they have the money to not need credit. Shame on you .

Rizz is our go to man for taxis whether it’s for us or our teenage daughters at the station he’s there thank you

Always late! Everytime they let me down!

Ordered a taxi and it arrived and immediately drove off because I had a small chihuahua, despite the fact the journey booked was to the vets. I called the operator who was also very rude and then hung up on me! Needless to say I won't be using the company again and have deleted their app.

The driver's services was excellent and good. He was very helpful. Would recommend.

All the time was used this company of taxi, but today wS very disappointed..so sad.. Will tell everyone!!!! And you have all the time trouble when customers tried to connect you!!!

Excellent driver 164 very pleasant and chatty on time pick up and caught my train good service very well done thank you 👍👍

Two cabs pre booked. Both late and both took a £2 tip which I didn’t even tip. Not sure how that happens, do you need to click a no tip button or else they assume you wanna tip £2 for a 1 mile journey? Won’t be using again

Absolutely disgusting behaviour by the driver that picked us up. There were three drop off points which we told the driver when he picked us up. After the second drop my nephew gave the driver £20 towards the £18 fare showing on the meter. The driver pocketed the £20 and decided to reset the meter for the last drop which was less than a minute away and less than a mile away. I questioned this and the driver said that he was only given one address in which I replied that that was wrong and should have made me aware what he was doing and why. His response was “that’s the way it is”. He then charged me another £5.40 plus the £2 which he pocketed as a tip for a journey less than a minute away totalling £7.40. I paid the driver and said I would be making a complaint. The driver did not respond. I made a complaint to express cabs requesting an explanation and a full refund. The driver lied about the situation saying he reset the meter because I didn’t give him the last address which is why he reset the meter another lie. Express cabs Maidstone office only refunded me £4.60 and still charged another 2.80 for the last part of the journey so no compensation for the complaint and no customer service apology. This driver wasn’t disciplined and is probably still taking advantage of the public. I will now forward this onto the licensing officers in Maidstone council to make them aware of this current behaviour.
I will never use express taxis again

I booked a taxi at 11:20 am for a 12:00 pm pick-up from the Premier Inn in Maidstone town centre. However, at 12:04 pm, the taxi had still not arrived.

When I called their “express line" from the Premier Inn, the controller informed me that the taxi was on its way but would take another 15 minutes to arrive. I was told they very busy, to which I responded that this was precisely why I had booked the taxi 40 minutes in advance. The controller simply stated that there was nothing she could do to assist further.

The taxi eventually arrived at 12:20 pm, 20 minutes late. Although the driver was polite and explained that he had only received the call to come just four minutes earlier

I am extremely dissatisfied with the service, as it caused us to be late for an important appointment

Weird taxi firm. A few of us ordered a taxi to go to Paddock Wood station. Taxi didn't arrive for ages, so we called to see what was happening. Apparently the cab turned up at the address, waited for a few minutes then left. When we asked why they didn't phone us or knock at the door, we were told it was our responsibility to watch out for the cab. Strange. Cab came back, picked us up and proceeded to take us to Paddock Wood station. The meter said somethng like £9.20, but the driver asked for £30 - apparently that was a fixed fare. Again, strange. Not sure on the legality of not showing a correct fare on the meter or not letting customers know the fixed fare price in advance, but I couldn't honestly be arsed getting into that conversation. Don't use this company

Sammy was very helpful and patient, would use again

Just arrived at Gatwick To be picked up by express cabs.

One of the kids spelt a bit of water (10% of
A small bottle of water if so) and the driver has told us that we would have to pay him 75£ as the seat is wet and that would be bad for his next client.

He also never offered any help.. he just jumped to talked about how much more we have to pay him now.

He carry on arguing with us when we said this not being fair in front of 2 tired kids that just arrived in a late flight from holidays.

He then explained that we were not allowed
To drink or eat anything..

I have asked him how is even possible that he can say that I can allow the kids to drink water… water… on a summer day when they just landed. Honestly… this is disgraceful.

Getting to a location fine, getting home after 12 another matter. Last 2 times - 1 st time waited outside a friends house for over 1 hour, this time been 45 mins late even after calling the office. If you can't do it, then don't take the job otherwise you just make your customers angry.
Just got back, no time to even put my seat belt on, driver doing 50 in a 30 mph zone, did not feel safe the entire journey home. Rather pay more and feel safe than this "service"

H-58 was my taxi driver who picked me up and he was very polite and very kind I couldn’t off asked for a better taxi driver