Expert VerdictReviews 

3,290
TrustScore 3.5 out of 5

3.5

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Rated 2 out of 5 stars

I placed my order May 24th it is now June 22nd it is only a very small item so why is it taking so long will not be using this firm again

Rated 5 out of 5 stars

EVRI provide good service from Scott’s and expert verdict- my only issue is the phone lines- always faint, and I have to ask them to up the volume, also often distorted and I have to ask them to re... See more

Rated 4 out of 5 stars

My past experiences have been good however the mat was due to be here in December....will order another few items & keep my fingers🤞Scots of Stow have served me well in the past bought a nice little... See more

Rated 2 out of 5 stars

Confusing info from courier Evri regarding delivery and order itself. Ordered product from Expert Verdict catalogue but emails from Evri referred to parcel from Scotts & Co, from whom I had not orde... See more

Company replied

Company details

  1. Electronics Store
  2. Bags and Luggage Store
  3. Cell Phone Store
  4. Do-it-Yourself Shop
  5. Hi-fi shop
  6. Home Goods Store

Written by the company

Whether you're looking for the latest technical innovations or an unusual gadget or gift, you'll find all you need at Expert Verdict. We have hundreds of clever and innovative products, most of which you won't find in the high street and many of which are completely exclusive to us.


Contact info

3.5

Average

TrustScore 3.5 out of 5

3K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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3.5

All reviews

(3,290)

17 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A product I had been looking for for…

A product I had been looking for for sometime to exactly meet my requirements HOWEVER they advised me it was on it's way but never arrived so took it up with them.
The use EVRi for deliveries whose service is well known for their incompetance so in the end they have had to give me a refund.
Sadly they are unable to do any better and I see I am one of many customers who have suffered similar experiences. WILL NEVER USE THEM AGAIN SADLY

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Safety 4 Steps Ladder

Safety 4 Steps Ladder is very very Strong and so Sturdy well Built. Great Quality Metal Frame and the Non Slip feet 👍😊😊 so useful and strongly well Grips and not falling down

10 out of 10 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

And including the Heavy Duty Hurricane Door Mat's great quality thank you very very much Expert Verdict 😊🙂

8 April 2025
Unprompted review
Rated 1 out of 5 stars

Broken walking seat

I loved my walking seat that I bought July 23. Great for waiting at airports especially. My mobility was very poor so I used( never abused) my walking seat till I had BOTH hips replaced August 24. Then it went in the cupboard until my art class March 25. Halfway through the class it gave way the plastic seat completely torn,and me and my pastels on the floor. SO luckily I was alright,but I do need to WARN anyone thinking of buying it that it’s an accident waiting to happen. I was well under the weight restriction too. Such a shame as the concept is great

1 March 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful boots

Beautiful boots. Very comfortable and fit well
Reasonable prices catalogue spreadsheet out good range of useful and attractive products

6 March 2025
Unprompted review
Rated 1 out of 5 stars

Waited over 2 months for my item to be…

Waited over 2 months for my item to be delivered only to be told today that my order has been cancelled. Disappointed!!!! Lets hope that my refund of £152 dosen't take as long!!!!!
Its a shame because this company offers some really unique stuff, shame they can't sell it!!

5 October 2024
Unprompted review
Rated 2 out of 5 stars

delivery date

I was disappointed at the time it takes to deliver my parcel. Your invoice states that it will arrive in November. Could you possibly deliver my order any sooner '

27 September 2024
Unprompted review
Rated 1 out of 5 stars

Waited for nothing…

Placed an order for a water mirror online and didn’t receive the product on time. No updates from Expert Verdict were shared beforehand. I had to chase for updates with their customer team who kept postponing the delivery date and kept failing in communicating with me. After a month and a half, I cancelled the order. To say that I’m disappointed with the experience it’s an understatement.

14 June 2024
Unprompted review
Rated 2 out of 5 stars

Left on ground floor

Very disappointed with this delivery. parcel left just inside main downstairs door.My ninety years old husband had to struggle to the lift along the passage way and then from the lift on
the third floor to put flat.

8 June 2024
Unprompted review
Rated 1 out of 5 stars

Over charged, incomplete order, don’t answer phone

Website is shocking. I even wondered if I’d been scammed after placing order, as the whole search and transaction journey is poor. My item came without the battery or charger, and is clearly labelled as included on the order receipt. The price I have paid is more than the item plus delivery? Customer services line tells me they have a queue with any customers, and then the line cuts off. Have sent an email, hoping to get a response. Very archaic operation, and very poor customer journey.

25 May 2024
Unprompted review
Rated 1 out of 5 stars

Very poor customer service

My friend ordered a lamp which was not suitable and was returned eventually by Evri. A refund was not received despite calls to a very expensive phone line, which in itself is disgraceful. She is still trying to obtain the refund but via email now due to the cost! I would avoid this company.......

24 May 2024
Unprompted review
Rated 3 out of 5 stars

Confused? You will be…

While the products ordered will probably be OK and arrive on time, the website is a disaster. It takes an unconscionable time to search for a desired item because of the strange way they are categorised and a complete lack of being able to search by name or the catalogue number. This renders the 'through the door' catalogue as useless.

22 April 2024
Unprompted review
Rated 1 out of 5 stars

Inexcusably poor service…

Bought my mother a handbag for her birthday as she received the magazine and chose it, ordered well in time for the event only for the email to state it would take till the 18th march I ordered on 25th Feb just for reference then the 18th rolls round and nothing arrives... entered tracking info doesn't work then called number doesn't work at this point I'm livid as there has been no thread of info to reassure me I haven't been scammed.. finally found a cs number only to speak to some dopey woman who sounded like she'd rolled out of bed who could then not offer me a refund for the rubbish service id received and didn't care about it enough to even apologise I now have to wait a further 3 weeks or so to see if they can be arsed to send me my purchase! whoopy doo.. my advice for this business is to sell the stock to a more successful platform like Amazon and let them handle your customers.. so annoyed buy with caution.

18 March 2024
Unprompted review
Rated 1 out of 5 stars

Very poor customer service

I ordered and paid for two Mattress Fresh deodorisers online. However, only one was delivered, and my subsequent emails and phone calls to customer service have been ignored. It's a shame, because the product itself is good, but I'm afraid I won't be ordering anything from this company in future.

16 January 2024
Unprompted review
Rated 1 out of 5 stars

False returns information

I bought a set of four belts priced at £14.95 and paid £6.95 postage. Unfortunately the belts didn’t fit through the trouser tabs and had to be returned. I checked the return policy and it stated that if they were returned via an Evri return shop it was free. I did and received a refund of only £8. When I rang to query I was told I was charged £6.95 return fee. I have emailed twice and they are pointing to the top of the return policy where it says £6.95 will be deducted from the refund. I have informed them that it states at the bottom of the returns policy if it’s returned to one of their return points it’s a free service. I found the lady on the phone to be rude and even in the emails the reply was curt they just didn’t want to know. I will never shop with them again. Postage has cost me £13.90 for belts that were only just over £14 and still I have nothing to show for my money. An appalling, cheating company!

2 February 2024
Unprompted review

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