Needs to be much more proactive!
I hate to leave a bad review after we've had good service in the past, but it's like another reviewer said, it's when things don't go right that matters.
I brought my computer in 8 days ago. It had a very loud fan. I work from home and need my computer. I called a few days later (note: they never once proactively called me) to ask the status. They had to order a part. I could pick up the computer in the meantime. Okay, fine.
Several more days went by and I called again after hearing nothing. The part hadn't been shipped yet. Getting a little frustrated. They said by Tuesday/Wednesday of this week. It's now Wednesday and I call yet again. The part still hasn't been shipped, from California to Minnesota!
Fine if they need to order a part, but for heaven's sake, keep customers updated on what is going on. I expected a loud fan to be a simple fix and to get my computer back in a day or two. It's now 8 days later & the part is still in California.
Maybe it is the vendor's fault, but their communication is absolutely terrible. I said cancel the order and refund my money. I was charged $70 immediately when dropping off the computer. I'm only getting $35 of it back (if this actually happens) because of their diagnostic fee.
They were great when they were in Coon Rapids, but my experience in the new Anoka location was terrible. I won't ever go back.
