Expedia Reviews 11,664

If you cancel a trip with an emergency they will lie to you everytime they say they'll call the motel to confirm its ok to cancel. If they tell you we cant get a hold of them they are fkn lieing. I had the hotel on another line 5 different times today telling me NO one is calling when they said they were. BEWARE OF THEIR POLICY

Beware. Expedia are thieves. I made a car reservation that said "free cancellation within 24 hours" I needed to cancel it right away and they said, "There will a $100 fee for cancellation" Also, they were supposed to refund an additonal insurance policy I bought along with the car rental. They have NOT refunded the money. AVOID EXPEDIA AT ALL COSTS. THEY ARE THIEVES

Booking, Refund, Cancelation. Do not Trust Expedia!
I booked a hotel room via Expedia.com with insurance to guarantee 100% refund. After being left in Houston by Spirit. I take taxi to the Hotel room and the lady at the front desk sated there are no rooms and I needed to process my refund with Expedia. I contacted Expedia and they processed the refund for $9 the cost of the insurance that guaranteed the refund. I chatted customer service who stated they are at the mercy of the third party.

This review is specific to the prepurchased airport transfers, where the taxis failed to appear.
We arrived at Budapest 7th April 2026, and had a voucher for Budride, 3HJ4DZ-1, original time 1705. The flight was changed and a few days before arriving we messaged the driver to say we would arrive at 23.30. He agreed to the change and then failed to turn up. When we phoned the Experia helpline they said there was nothing they could do, so we had to get a local taxi, which cost 11,000 HUF, or about £26. We left on Sat 12th April 2026, 3HJ4DZ-2 and again the driver, a female Iza, who we were messaging, failed to turn up. She then said she had dropped off at the airport and gave a different name to ours. We had to pay for another local taxi, who charged 17,080 HUF or about £40, total cost £66. The prepaid transfer was £78.12, so we should have saved ourselves hassle & money and used local taxis, of which there were many. My wife complained to Experia and we have heard nothing. We feel let down by Experia, the taxi company and the cost, as prepurchasing assumes a lower price than paying at the airport. Holiday Ref 73294347378230

It’s great to compare prices for flights and accommodations but they don’t stand by their guarantees and validations. If you finally get through to someone, they are nice as pie and promise to follow up and then…..silence. In my case a car rental deposit in excess of $2,000 US has still not been refunded (Feb 10, 2026 and it is now May3, 2026) even though car was returned without damage, no tickets and no damage, on time. They still show this provider on their website and the Expedia quality guarantee check mark.

I am writing this review to formally express my dissatisfaction with the service provided by Expedia.

I purchased two round-trip tickets with Spirit Airlines (Fort Lauderdale – Philadelphia, April 30 to May 5, 2026) through Expedia, trusting them as an intermediary travel agency. While we were in Philadelphia, Spirit Airlines announced the suspension of all its flights starting early morning on May 2, 2026. This immediately created uncertainty regarding our return trip, potential refunds, and overall travel disruption.

Spirit clearly communicated that refunds would only be processed directly for customers who booked through them. Those who booked via third-party agencies were instructed to contact those agencies for resolution. Accordingly, I reached out to Expedia expecting support and accountability.

However, Expedia handled the situation in a dismissive and unprofessional manner. Instead of providing assistance or taking ownership as the intermediary that facilitated the purchase and collected a commission, they effectively redirected responsibility and advised me to contact my bank to see if anything could be done. This response is unacceptable.

As a customer, I paid for a service that includes support in situations exactly like this. Expedia failed to fulfill its role, leaving us without guidance or a solution during a critical travel disruption.

This experience reflects a lack of professionalism, accountability, and customer care. I believe potential customers should be aware that in situations where support is most needed, Expedia may not stand behind the service they sell.

Just as bad as Opodo. They're probably all built on the same principle. A booking, wherein my card details are taken, is then reported to be 'no longer available'. I've learned two lessons this evening: never to use Expedia or Opodo.

I would have put a zero if it were offered. I canceled an expensive business class ticket and got a credit. I used their on line agent to book another flight but they did not tell me that I had to use to whole amount. In fact, they said the difference would stay as a credit. It didn't. They took the $2000 difference and now are impossible to contact. The chat agents just send AI slop and the few times I managed to get to a person I was put on hold, held for a long time and then the line went dead. Absolutely abusive lack of customer service. Never use them!

WOULD NOT RECOMMEND THIS SITE! I used this site to book a hotel in Cardiff and paid extra to be able to cancel the booking if needed. Thank goodness I screenshot the confirmation, as I didn't receive a confirmation email and trying to cancel the reservation took forever (and created a lot of unnecessary stress). The site kept coming up with a message that I had not booked anything. After much googling, I eventually managed to cancel the booking. Needless to say, I will NEVER be using this site to book anything again.

I booked a B&B on their website, paid, and received payment confirmation and booking acceptance.
The next day on afternoon, I contacted the host to confirm check-in, but he didn't have my reservation. The apartment had already been booked 4 days earlier and for 2 weeks. Expedia is unreliable; I will never book with them again.

I am currently stranded in Istanbul with a return trip in just days and no guaranteed way home. Although I have an email from Expedia confirming that the first leg of my return trip was canceled--and it also appears as canceled in my customer portal--Expedia relied on the airline's vague claim that the flight is "unconfirmed," not canceled, to deny my refund. Expedia committed to providing confirmed roundtrip air travel as booked. Expedia has made no genuine attempt to resolve this matter and failed to deliver on that commitment when a key segment of the return journey was canceled.

This is a disregard for my safety and my rights as a paying customer. Avoid booking through Expedia if you expect any protection when things go wrong. They will leave you stranded and hide behind technicalities!

I will never use Expedia again they misrepresented charges as well as the hotel over changing me in euros . I left the hotel due to staff threatening me and Expedia never sided with me after how we were
Treated. Go direct much better options. Live and Learn. I’m adding the hotel Bologna Fiere terrible unprofessional staff who threaten
And yell at you.

I will say this as a new traveler Expedia you just took $3355 from my credit card knowing I canceled a booking not even 2 minutes because I noticed I made an era by hitting the proceeding part by mistake I call Expedia as I canceled the trip immediately . I call the hotel in Dominican Republic they stated they had no booking under my name or reservation number so I called Expedia explaining all they said no worries that if I book my trip all over the hotel would refund me , so I did pay another $3300 for my trip again but this time I went on trip , it has been 3 weeks that they have dragged me on after numerous times of me calling them and again every agent said it shouldn’t be problem to finaly getting a supervisor telling me I’m not a let to get refund . Thank you Expedia for robbing me that was your first and last time ever .

Very poor customer service. Almost no refund policy enforced! Disappointing!

I total rip off I was supposed to receive a refund for services I never used. Never received the refund and was charged. I would never use this service again.

Their dates would adjust to wrong dates then say too bad no change of dates and no refund crooked malpractice ... software and systemic theft to non techy people..

I put down my search dates they reserved the wrong dates when I immediately tried to correct it they told me too bad so I'm out $100 but they are out of customer forever

Chasing my refund from Expedia has honestly been one of the most frustrating experiences I’ve had. I booked a return trip from Manchester to Dubai. Flight was with Emirates. Because of the Iran war, the trip got cancelled and I was told I’d get a full refund. But it’s now been over a month… and still nothing. My mates who booked through Emirates have already received their refund right after cancellation so this means they're just keeping my money as a 0% interest loan!!
What makes matter worse is that I have to reach out every time on the phone to check my refund status. Trying to even speak to someone is a nightmare. You have to go through endless voice menus just to reach a real person. And when you finally do, they all say the exact same thing “you’ll get your refund in 7–10 working days.” Every single time. Same line. Like they’re just reading off a script. It just feels like they’re saying whatever gets you off the phone. No proper updates, no explanation, nothing.
AVOID THEM AT ALL COST AND JUST BOOK THROUGH THE AIRLINE ITSELF!

Update: I've reached out to @ExpediaHelp in Twitter/X and managed to process my refund. They were more helpful here but that does not remove my distained experience with them.

Do NOT book a package through Expedia! If there are reasons to change your booking (not even asking for a refund) it will be impossible. We firmly believe the airline flights were not what we selected (middle of the night both ways) because our selection was based on whe we could get rides to and from the airport, they refused to work with us simply to change the time. It would have left of with only one full night stay rather than three! They lied, hung up on us and even when the airline canceled one leg, they told us they did not. We had to repeatedly prove ourselves. Ultimately we booked another airline to Bali all together! Hoshinoya hotel is amazing as were the drivers here, but the Expedia experience was unnecessarily awful and we will never use or recommend to anyone.

I attempted to book a room on the expedia site with my corporate card multiple times and the card was not going through. The site just kept spinning or saying the card was not working. I did not know at the time but on one of the attempts the payment page reloaded and default to my personal credit card which I didn't realize when I hit the "book" button. The page was glitching so I quickly pressed the back button on my browser to try again. The site was still not accepting my corporate card so I then went to expedia.ca the Canadian site to book a room and luckily it went through on the corporate credit card. Come to find out days later the personal card had been charged even though I never got a confirmation page AND HIT THE BACK BUTTON due to a glitchy page. When I called expedia to address the fact that I had double booked hotels for the same week within 2 minutes of each other not knowing the first charge went through, they refused to take the charge off my personal card and instead cancelled the trip I booked with my corporate card.

I said ok since you refuse to cancel the trip that you charged my personal card for, let's just change the payment method from my personal card- which I clearly did not intend- to the corporate card - totally reasonable compromise on my end- but they refused.

I called the hotel that was paid for with my personal card and asked to please change the payment method to my corporate card and they agreed but said I had to go thru expedia. The hotel billing person even gave me their name, email, and phone number and said just have expedia get in touch and we can fix this. Expedia refused to fix the payment. Would not even call the hotel. I am baffled that their website failure has now cost me $2000 of my own money. The company I work for uses points for travel so I cant even get reimbursed and I am now having to pay for a work trip with my personal money. Never again. The expedia rep told me to go talk to the HR at my work. Can you imagine?

I have used Expedia for 20 years for literally every trip I've taken. They do not care about your loyalty or business. All they care about is taking your money and clinging to kafkaesque rules designed to defeat you and ruin your trips. i have now escalated this with my bank and am filing a complaint with the business commission here where I live to see what free legal support is available. Luckily I have ample documentation.

TL;DR Expedia website defaults to your personal card when it glitches out. If you hit the back browser button to fix the payment it goes through anyway but you won't know because you won't see a confirmation page. If you call them to fix the charge they won't help you use the payment method you intended and will force you to pay with the initial method no matter what. Even when its clear you double booked for the same trip.