Expedia.co.uk Reviews 

Absolutely awful. Tried to book a package holiday (hotel+flights) but it would not go through and the website told me that the booking had not been able to be made. The money was then taken from my account twice, and although the website said the booking wasn't confirmed, I then received flight confirmation for the return flight only. I could not get through to anyone on the phone without an itinerary number and the virtual chat was very unhelpful. They told me that none of it had gone through and the money would not be taken. I could see on the Jet2 app that I did have the return flight booked, and I confirmed this with Jet2 directly. I was then left with no outbound flight, no hotel, but with a flight home from a holiday that didn't exist. Expedia were very unhelpful and unwilling to help. Would not recommend and will not be using them again.

Avoid Expedia if you value customer service

I booked my Emirates flights through Expedia, and after Emirates changed my booking, it’s been over a week of complete frustration. I’ve spent hours on the phone and sent countless emails, only to be passed back and forth between Expedia and Emirates, with neither company taking ownership or providing a solution.

As a customer, I shouldn’t have to chase two companies to resolve a problem that wasn’t caused by me. The lack of communication, accountability, and urgency has been unacceptable.

I expected Expedia to support its customers when issues arise, but instead I’ve been left in limbo with no resolution. Based on this experience, I won’t be booking through Expedia again and cannot recommend them to anyone.

I've used Expedia a lot in recent years to book trips and have previously found the process straightforward.

This time, however, it was a stressful experience. Choosing all the flight and accommodation options and getting to the "confirm and pay" stage, only for the payment not to go through, through no fault of my own, was very frustrating. I tried again. Same thing, only the overall package price had increased. Still didn't go through. I contacted Expedia and one of their representatives apologised and said the prices are fluid and that's why my payment wasn't accepted. Surely prices should be frozen at the point of booking to avoid this?He suggested trying again in a couple of hours, which I did. Same issue, and the price had risen AGAIN.

I was finally able to book the holiday the following morning, but after all the hassle of the night before, I forgot to book the breakfasts and the extra flight bag, which hadn't been saved from the previous attempt.

Expedia's email communication is generally very good, but this was a painful and expensive booking experience, that they need to improve. I'm not sure I'll use them again.

I reserved a car that I booked for two weeks next month. Various companies contact me regarding my rental, which confuses me. I check up on the address, which takes me to a car park at the train station. I cannot find the address to take me to the door of "Dollar Mini Car." I try calling the number, and it is invalid. I call Expedia customer service and speak to a woman who sounds robotic. She continued to repeat the same untraceable address and the same invalid telephone number. Absolute joke! Cowboy company! I ended up cancelling.

An absolute disgrace. Despite my booking confirmation explicitly saying I could cancel without penalty , yep you guessed it , Expedia claim they are unable to contact the booking venue …a large London hotel! And so there will be a full price penalty …..and this is for a booking in November 2026. ……and today when I contacted customer service following below message they continued to refuse to assist citing the hotel won’t even allow me to change dates

Tried to book a flight & hotel package. At payment, after approving in my bank app, it told me there was an error in the card details I'd entered.There wasn't. Tried a second time. Approved it again. Same outcome. Decided to leave it and try again later. Moments later, received a confirmation of flight from the airline. Checked and payment had been taken by airline. Nothing from Expedia at all, especially regarding the hotel. Was I booked in or not? Contacted Expedia via web chat. They kept asking for an itinerary number I hadn't been sent. Couldn't trace any booking made by me. Suggested I'd booked direct with the airline (I had never visited their website). Was on web chat 2 hours. Discovered via airline that I would lose money by cancelling the flight, so decided to keep it. Removed money from bank account so they couldn't take payment later. Booked same hotel room with Booking.com - included the resort fees and payment not needed upfront. Happy ending, but no thanks to Expedia (or rather it's mobile app).

I had an extremely frustrating experience with Expedia and would not use them again.

I booked a holiday package including flights and a hotel. I carefully selected everything and proceeded to payment. The payment failed, yet the flight portion appeared on my credit card as a pending transaction.

Assuming it was a technical issue, I tried again. The payment failed a second time, but another pending flight charge appeared on my card. I then tried a third time using a different credit card. Once again, the payment failed, but yet another pending flight transaction appeared.

At this point, I had three separate pending flight charges but no confirmed holiday booking.

The most disappointing part was the customer service. My first call was handled by a US-based agent who seemed uninterested in helping and quickly transferred me elsewhere. I was then connected to another call centre where it was difficult to explain the issue, there was significant background noise, and I felt no real effort was made to understand or resolve the problem.

In the end, I abandoned Expedia completely and booked directly through British Airways. The booking worked perfectly first time with no issues.

Technical problems can happen with any company, but what matters is how they are handled. Expedia’s booking system created multiple pending flight transactions despite failed payments, and the customer support experience was among the worst I have encountered.

Based on this experience, I would not recommend Expedia.

for the same price I booked a flight in Swiss through expedia and my colleague booked the same flight directly with Swiss. I then had to cancel the flight within 24hrs due to my meeting being cancelled. My colleague did it with Swiss directly without any problem as they have a 24hrs cancel policy. I could not do it with expedia within the 24hrs and so I lost 100% of the fare and i wasted close to 2 hours on the phone with customer services at Expedia who were explaining that their cancellation policy was shorter. Expedia is a 0 value add intermediary in this case and has cost me the full flight cost. Vive Expedia !

Booked and paid for holiday cottage on Cornwall. Next day had a message from owner, already booked !
Wish I had checked Trustpilot first. Looks like it’s not just me.
Really disappointed.

Wish I'd read the reviews...
tried booking a break in Malta, payment went through to British Airways, but Expedia claimed another payment method was needed and nothing was booked and no confirmation received. Spoke to Customer Services - uninterested, couldn't help me, apologised for the inconvenience, try again in a few hours - no way - never again!

I am extremely disappointed with Expedia's handling of my recent booking issue.

Over the past two weeks, I have been battling to resolve a reservation that was cancelled following a brief interaction with Expedia's AI chatbot. As someone with dyslexia, which is recognised as a disability under the Equality Act 2010 in the UK, I found the chatbot's fast-paced responses difficult to process. During the interaction, I inadvertently selected the wrong option, resulting in my reservation being cancelled.

I immediately raised the issue with Expedia and explained the circumstances, but what followed was an exhausting cycle of back-and-forth communication with little understanding or consideration shown for my situation. I have been a loyal Expedia customer for more than seven years, which makes this experience even more disappointing.

What concerns me most is the lack of reasonable flexibility and accessibility when dealing with customers who may have disabilities or additional needs. Mistakes can happen, particularly when interacting with automated systems that do not always accommodate different ways of processing information. Had I been speaking with a human representative, I believe the situation could have been clarified and resolved quickly.

Companies increasingly rely on AI for customer service, but they still have a responsibility to ensure their systems are accessible and that customers have a fair opportunity to speak with a human when issues arise. Customer service should take individual circumstances into account, especially where a disability may have contributed to an honest mistake.

After years of loyalty, I expected better support, empathy, and problem-solving from Expedia. Instead, I have been left feeling frustrated, anxious, and unheard. Based on this experience, I am seriously reconsidering whether I will use Expedia again.

*

A grim experience with Expedia. I booked a room at a Greene King hotel, then saw the date was incorrect, and rebooked the correct date at the same hotel about one minute later.

I emailed Expedia straight away but they flatly refused to refund the first booking (for £48.60). Eventually the hotel agreed to refund the amount, but I had to phone Expedia yet again. The whole process took around an hour to sort out.

I strongly recommend avoiding Expedia and booking hotel rooms directly with the hotel - the price will not be any higher.

Be very careful when taking out their Trip protection as it only covers the person booking the holiday not the entire family. After two live chats and a complaint being logged with Expedia I had no contact whatsoever. I did contact the insurance company who were very unhelpful. Contacted Expedia for the final time who did respond but didn’t read the complaint and suggested I contact the insurance company. If you’re booking insurance for your holiday, I’d advise you not to book their Trip Protection.

Absolutely shocking customer service.

Over a month ago, I cancelled a flexible flight booking worth approximately £2,000 through Expedia and was told I would receive my refund within 7–10 days.

When the refund didn’t arrive, I contacted Expedia multiple times. On every call I was told the refund was being processed and that they were liaising with the airline. I spent hours on the phone, including one call where I was on hold for 30 minutes and another where I spent over an hour trying to get an update.

After being repeatedly reassured that everything was in hand, I was finally told today that the refund had not actually been processed at all. After more than a month of waiting and being given inaccurate information, Expedia now has to submit a new refund request and start the process again.

The lack of communication, accountability and transparency has been incredibly frustrating. I have wasted hours chasing a refund that should have been dealt with weeks ago and still have no clear timescale for receiving my money back.

Based on my experience, I would not recommend booking through Expedia. Absolutely shocking customer service.

Over a month ago, I cancelled a flexible flight booking worth approximately £2,000 through Expedia and was told I would receive my refund within 7–10 days.

When the refund didn’t arrive, I contacted Expedia multiple times. On every call I was told the refund was being processed and that they were liaising with the airline. I spent hours on the phone, including one call where I was on hold for 30 minutes and another where I spent over an hour trying to get an update.

After being repeatedly reassured that everything was in hand, I was finally told today that the refund had not actually been processed at all. After more than a month of waiting and being given inaccurate information, Expedia now has to submit a new refund request and start the process again.

The lack of communication, accountability and transparency has been incredibly frustrating. I have wasted hours chasing a refund that should have been dealt with weeks ago and still have no clear timescale for receiving my money back.

Based on my experience, I would not recommend booking through Expedia.

I hired a car using Expedia paid the charges received confirmation I went to collect the car only to be told I could not have it - I had my passport my credit card driving licence and proof of residency - none of these documents were viewed they could not give me a reason but I never got the car -EXPEDIA took full payment and now offered a partial refund of the money I am making a formal complaint to the ombudsman - should have read the trustpilot reviews

Absolutely hopeless. We booked an apartment in Paris via Expedia and gave them credit card details for payment. We then received an email from the host because payment hadn’t been received. Contacting Expedia to sort this out is hopeless. There’s a lot of general questions that don’t relate to our enquiry but no phone number. Frankly, anyone would be unwise to use Expedia based on our experience.

Booked a flight.
They sent an old email address to the airline company.
Expedia will not send to the correct email address.
I cannot check-in the flight.
On the telephone to them for over an hour and I achieved nothing.
If you don't want any stress, avoid Expedia.

I would rate it minus 1 if that was possible. Shocking misleading website. I booked a hotel which showed as £66 when the pay pal confirmation came through it had taken £152. I cancelled straight away but now they won’t refund it or reinstate the hotel as I need a hotel for said night.
They are not interested in keeping repeat customers obviously. I will be deleting the app and never use again. VERY MISLEADING AWFUL EXPERIENCE. Basically lost £152 in less than 10 mi utes.

As part of a flight and hotel package to Tenerife, I took the Expedia option of private minivan transfers. When I arrived at Tenerife, there was no private minivan waiting for us. When I contacted the transfer company they said they had cancelled and told Expedia - Expedia had failed to tell me. Both the transfer company and Expedia proved to be wholly unreliable. Expedia then refused my reasonable request to cancel and refund the transfer for the homeward journey.
During the course of trying to sort this out, I contacted Expedia customer services multiple times by chat, email and telephone. They were utterly useless and unhelpful.

This is about change of date of my return air ticket on British Airways booked through Expedia. My issue first started with the online facility that Expedia claims is available to all their customers by clicking on Change or Cancel Booking link. I tried several times to do my change of dates online but everytime it failed and with some weird (unrelated) error message. Then I called Expedia's Customer Services number. The first CS agent was indeed polite and helpful but he probably did not know the process correctly. He started explaining me that my change of date request can be ONLY handled by the concerned airline (in this case British Airways). When I explained him that I tried making the change through Airline's official website but then I was notified that since I have booked my ticket through 3rd party i.e. Expedia, I need to contact them only. I was then kept on hold for 30 odd minutes when the agent said he spoke with BA CS agent and they were not ready to entertain Expedia agent calling them for date change and the customer should directly speak to them. He did provide a number to me dial. But as expected, when I called on that number and spending another 30 mins, the lady apologised stating she can't help me with the date change since I have booked through Expedia. I called up Expedia once again and after going through the same ordeal 2-3 times (once I was rediredted to Hotel.Com helpdesk and second time after providing my details the call got disconnected), I managed to get through with another helpful lady and spending another one hour on call, I was finally told that I have to pay additional £886.82 over and above the original ticket price of £789.18 that I had paid while booking through Expedia. I can understand the penalty or admin charges of $150 as well as some reasonable fair difference charges. However, in my case as one may note from above amounts mentioned, that I was asked to pay almost one full return journey equivalent fair for a date change! I think this is clearly an extortion technique by Airlines and I aim to raise my concern separately (since I am mindful that Expedia won't have control on these charges) with AviationADR as well as CAA since this absolutely unacceptable to make passengers to pay hefty penalties for change of dates (which I am sure no one wants to do without genuine reasons). In my case rather than paying double the amount for changed travel I had to cancel my ticket with meagre refund of £171.59 towards taxes when on the ticket the amoun for taxes is mentioned as £479.59. So I had to incurr personal loss of £618 just because I am unable to stick to my originally planned travel dates and I am sure British Airways will obtain double the amount from some other passneger against my cancelled ticket!
I would hence strongly advise not to fall a prey for cheap air fair deals especially with providers like Expedia who are also pathetic in customer services (and may be part of this extortionist airline ecosystem that robs their customer's hard earned money). Beware!