Expedia.co.uk Reviews 

Extremely disappointed with Expedia. I booked a round-trip flight and had to cancel, but a month later, I’m still waiting for my refund. To make matters worse, customer service disconnected my calls twice after 'checking' my details, only to eventually claim they 'no longer have access to the file.' Save yourself the headache and use Booking.com instead—my friend got a refund there in 7 days, while I’m still being ghosted after 30+ days. Avoid at all costs."
This is my booking ref: 73349890956864

I booked a hotel easily through Expedia and made the rash decision to pay upfront rather than buy now pay later. My travel plans changed and I then had to cancel within the cancellation period. The refund was processed immediately and funds back in my account 3 days later. The negative reviews are overwhelming and can't be dismissed but there must be many others like me who haven't had any issues dealing with Expedia. I eventually had to rebook but booked directly with the hotel as it was cheaper than any third party app.

I had to cancel flights to Berlin due to ill health booked through Expedia. BA issued a refund back to Expedia 3 weeks ago, but Expedia did not issue it to me. I was then on their 'customer service' chat for 1hour 20min trying to get MY money back. I had to prove to them that BA had issued the refund to then They would not let me speak to someone. They lied to me about the refund and the whole experience was incredibly frustrating. When you're on a chat thing like that you cant do anything else. And the people in either India or the Philippines don't speak English! They eventually realised I was right No apology. It was a terrible service. I book through Expedia all the time but I will never now book flights with them. I thought it was easier, but it was much, much harder then things go wrong. I see other people have had a similar experience with refunds. Expedia are only ok if things go OK. They operate illegally, yes illegally, when things go wrong. It is illegal to not pass that money on to customers.

Terrible - I tried to book a package holiday using a discount code on Expedia. The payment kept showing as “pending” on my credit card, but the Expedia website said the payment had failed. Their support told me to clear my cache, cookies, and history and try again. After several attempts, I now have over £5,000 in pending charges on my credit card from Expedia.
They’re now claiming the issue was due to “insufficient funds” and insisting it’s not their fault, even though the problem only happened on their site. Getting help was incredibly frustrating — I had to go through an automated phone system, then an AI chat, and finally a very slow support agent from India.

Expedia have been a nightmare when changing my booking, I have been provided with conflicting information from different advisors. In total I have had to contact them around 20 times over a 2 week period to finally change the booking by 7 days, including contacting management and then just having to contact the hotel I am staying at directly (who confirmed Expedia had not been in touch to request the date change) even though several Expedia agents had said they had emailed them. The call centre conversations consisted of staff who could not understand what I was trying to say to them and I did not feel listened to at all. I would avoid booking through Expedia if there is any chance you may want to change your booking before departure!

Hotel cancelled us and refunded but Expedia hold onto the money. First and last time using them.

Avoid! Sells or leaks my full data to India. Got scammed because they had all my details of where I was staying in Paris, my name, date of booking and my phone number etc. call centre in Philippines can’t give a damn.

Aboslutely not recommended. It took me nearly 9 weeks to get my refund. Flight had been cancelled by the airline. They refunded in 3 to 7 working days. After that expedia tgey dont want to give you your money back. They will tell you a new story everytime.
Absolutely digusting service .
Never again. Big mistake buy tiket with them

I booked a connection on expedia from Marrakech, Morocco to Zurich, Switzerland. There was a connecting flight in London. I landed in LGW, and 3 hours before my expected flight I tried to check in, and the flight attendant explained that my flight was from LHR to zurich. A different airport >1 hour away. I spent 125 pounds on a taxi to get to heathrow and when I arrived and contacted expedia through their app, I was told that it was my fault and the details were clearly visible when booking (they were not). How you can advertise a connecting flight without major warning or disclosure that the passenger will have to transfer airports during the layover is beyond me. A “connecting flight” that isn’t actually connected at the same airport doesn’t sound like a connection to me. Would absolutely choose a different site to book with in the future.

The company is incredibly rigid and has extremely poor customer service. Between having to be on a call for a total of 5 hours to get a flight changed for unforeseen circumstances and having my card charged but my flight has not been rebooked I would strongly recommend not booking with expedia.

Booked via Expedia and had a refund from British Airways released on 14 March.

Expedia then:
- Told me multiple times the airline hadn’t processed it (not true)
- Held the funds for over 5 weeks
- Only issued the refund after I chased

Offered £75 in credit as “final resolution” despite the delay and misinformation.

Pretty poor handling and communication throughout.

Similar issues as everyone has been experiencing with Expedia recently. Error message when booking resulted in me booking multiple times. Credit cards charged several times for flights individually but no hotel. Customer service zero help and most are busy dishing out generic answers such as “might be updating prices, try again tomorrow” rather than fixing the issue. I have been a long term customer of Expedia and I am afraid they just ended our relationship. Never again

Expedia bookings cause us a lot of problem at work.

Would give less if I could!
Got redirected to Expedia by Skyscanner to book flights from 2 different operators.
Expedia then charged my card for 2 of the same flight (the return) and not the outbound!!!
Taking £205 from my card. With no confirmation or correspondence what so ever
It was impossible to get through on telephone and sent me round in circles requesting trip number details which hadn’t been sent!
I then spoke to an operator who had several of my emails on the system but no record or this booking. He asked to see a screen shot of the debit on my account but there was no function to add documents. The whole set up is a shambles and I’m now having to contact my card provider to try to cancel the transactions. Complete fraud

A few weeks ago I had a bad experience staying at the Ramada Hotel in Bristol and the hotel agreed to refund me 50% of the cost that I had paid. It turns out I had paid Expedia , not Ramada and it was a complete nightmare getting Expedia to do the refund. I had umpteen emails before I finally emailed their CEO and that prompted the refund to be finally processed. I will never, as long as I live, ever knowingly book anything through Expedia again, an absolute nightmare organisation to deal with.

Booked a car hire through this company via sixth asked to download my driving license which I duly did on collection of the car for my mums funeral I was refused the car due to a typo error and still waiting for a refund
I have been a member of Expedia for many years but now will withdraw from them
Whatever you do do not book car hire through this company

I booked a hotel stay a few months ago for christmas with my dogs. I was supposed to receive a booking confirmation but despite many requests by email and phone. I never received one. Since then I have had a change in health status so needed to cancel the booking. I contacted expedia by email, phone and live chat in order to try and cancel the booking. They requested the itinerary/booking number which I did not have due to them not sending me the confirmation email which had been repeatedly requested. I gave them all of the other information requested, name, email, telephone, address but they insisted they could not process a cancellation as could not confirm I had booked with them without the confirmation or itinerary numbers. I contacted the hotel direct who confirmed the booking was made with expedia so they could not cancel the reservation and gave me the itinerary number that expedia had sent to them. Expedia was contacted again and given this information and insisted they had no record of the booking. Therefore I have just had to tell the hotel that I will not be attending even though I cannot cancel the reservation. I am totally disgusted at the horrendous customer service provided by expedia and the lack of understanding and compassion. If they had sent a booking confirmation as they should have done none of this would have happened. I have lost the money I paud for the hotel due to this terrible company. I would never recommend this company to anyone as they obviously do not care about their customers and do not fulfil their obligations such as sending confirmations.

We identified a hotel online.we clicked the link thinking it was taking us to hotel reception . Automated voice that failed to identify the company. We thought we booked direct with the hotel at a cost of£80. Without any warning they took £150 from our bank account . Strikes me as theft . Small claim action for recovery to follow !

Trying to charge £1700 to move holiday 2 days forward after being charged £600 to move one day by mistake. Take your money elsewhere

I would love to give them Zero rate.It's really frustating.I cancelled the flight last March 13,2026 but until now no refund.I've been calling them every after 3 days to follow up but they keep on telling me to call back after 72hrs.👎👎👎👎