EXER Rent A Car Reviews 

752
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, most reviewers were unhappy with their experience overall. Many customers faced issues with unexpected charges and hidden fees, often significantly increasing the initial rental price. People frequently reported problems with payment methods, particularly regarding credit card requirements for deposits, leading to refusal of service or additional costs. Reviewers also expressed dissatisfaction with the condition of the vehicles, noting damages or mechanical issues upon pickup. Some customers experienced aggressive and unhelpful staff, particularly when dealing with disputes over damages or payment issues. Conversely, a small portion of people felt that the staff were friendly, efficient, and provided excellent service, with some even receiving assistance beyond expectations.

What people talk about most

Staff

Clients share ambiguous opinions on staff, with many reviewers praising the professionalism, friendliness,... See more

Service

Users describe ambiguous interactions with service, with many reviewers expressing satisfaction with friendly... See more

Price

Customers had negative experiences with price, often reporting hidden charges and unexpected fees. Reviewers... See more

Payment

Reviewers express significant dissatisfaction with the payment process, frequently encountering issues with... See more

Product

People report negative experiences with the product, often receiving cars that were not new and had... See more

Reviews shaping this summary

Rated 4 out of 5 stars

In Kefalonia, we had to leave a €800 deposit which we got back at the end. We thought we had insurance for two people, got there and they said there’s only one person on the insurance so still unsure... See more

Rated 1 out of 5 stars

Rhodes airport office. The car was in overall good condition though the key battery was flat and windsreen washer tank was empty. Unfortunately the car received two minor bumper scrathes and a slig... See more

Rated 1 out of 5 stars

We booked through the Discover Cars website with a credit card that covered the required deposit. When we got there, they scammed us into spending an additional 600 euros. They offered no other option... See more

Rated 1 out of 5 stars

SCAM. They accepted Amex when booking online but when we arrived they did not accept Amex for deposit and did not allow us to pay the deposit by debit card. They would therefore not let us hire the ca... See more


Company details

  1. Car Rental Agency

Written by the company

EXER Rent A Car is a registered trademark of EXER LP which is a low cost car rental company and has been successfully operating in Greece for over 30 years, offering a wide variety of car rental services with fully inclusive rates and no hidden extras. Based in Rhodes , our company today operates in more than 40 locations over the mainland and the Greek islands, making us one of the largest car rental company in Dodecanese and Cyclades . Our fleet (more than 1500 cars) consists of a wide range of car types, including all popular categories, as well as 4X4, Mini-Vans, and MPV‘s. EXER has extensive experience in dealing with foreign markets, using the latest technology for our central reservation system.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

752 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.5

All reviews

(752)

105 reviews in the last 12 months

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Rated 3 out of 5 stars

Car with faulty gearbox.

Pros: Agent waited at the airport and dropped us at the car rental.

Cons: Delay with car availability during pick-up. The car that we were given (older Hyundai i20) was in rather poor condition, weird noises coming from the car all the time, my assumption is that the issue was with clutch and gearbox. The biggest issue was with putting the 3rd gear in place. After all we somehow managed to use the car for the 4 day rental period not having to waist our time with car replacement.

4 September 2024
Unprompted review
Rated 5 out of 5 stars

Staff great and very helpful

Staff great and very helpful. Easy process, no trying to sell us extras.

4 September 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

Thank you for taking the time to leave us a positive review!
We are thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again in the future. If you have any further feedback or if there's
anything else we can do to enhance your experience, please let us know. Thank you once again!

Rated 4 out of 5 stars

Reasonable rates, good little car, friendly staff

The car offered by Exer was in perfect condition, being nearly new. As a small car, it struggled a bit with the steeper grades of the Pelopennese coast road, but generally managed fine, and fuel economy was good. The only slight worry was when the shuttle bus didn't turn up when we expected it (7.40 instead of 7am) and the number given for ringing in case of problems was the wrong one (9-5 office number instead of operational rental site). Once the shuttle finally arrived everything was fine. Just make sure you know the PIN number of the credit card you used to book online! This is required before checking out. The rental site is quite far from Athens airport, which obviously helps keep costs low, but we were able to navigate back to it with no real difficulty. The staff were friendly and helpful.

31 August 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

Thank you for taking the time to leave us a positive review!
We are thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again in the future. If you have any further feedback or if there's
anything else we can do to enhance your experience, please let us know. Thank you once again!

Rated 5 out of 5 stars

Very friendly and helpful customer…

Very friendly and helpful customer support!!
Due to a flight delay, we picked up the car later then expected, but it wasn’t a problem, even a contract extension for one day, wasn’t a problem.
Highly recommended!

29 September 2024
Unprompted review
Rated 5 out of 5 stars

Great Rental!

We arrived at Thessaloniki airport, and the ride to rental ground was already waiting us..

The guys at the office were super nice, responsive and shared all the information needed about the car and costs.

We got a brand new Peugeot 3008, which was safe, and spacious, and really made our trip comfortable - we spent long drives in the car.

At the return, the guy was also super nice, and closed all the paperwork.

5 September 2024
Unprompted review
Rated 5 out of 5 stars

Positively Recommend Exer

Easy booking, clean and tidy vehicle upon arrival, no fuss and helpful staff. Only downside was the prolonged wait at the airport for pickup, but understandable.

22 September 2024
Unprompted review
Rated 4 out of 5 stars

Everything was OK

Everything was OK, except that someone who previously used the vehicle seated with wet clothes (supposedly, after a swim at the seaside) and therefore there were stripes (salt?) on the seats. Not a major issue, anyway.

16 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

I was really happy with this car rental in Dalaman. Staff were extremely friendly and efficient. The car was good and the price was exceptional,
On arrival at the airport you just give them a call and they’ll collect you.
I would recommend and use again

26 September 2024
Unprompted review
Rated 5 out of 5 stars

Reliable and vfm experience

Very helpful
New car
Easy car hamdover process

23 August 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

Thank you for taking the time to leave us a positive review!
We are thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again in the future. If you have any further feedback or if there's
anything else we can do to enhance your experience, please let us know. Thank you once again!

Rated 5 out of 5 stars

Fast service

Fast service, employees are very kind.
Car was new and clean.

24 September 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

Thank you for taking the time to leave us a positive review!
We are thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again in the future. If you have any further feedback or if there's
anything else we can do to enhance your experience, please let us know. Thank you once again!

Rated 5 out of 5 stars

Good all round experience

Great car, clean & in good condition. Nice people doing the drop off & pick up and in the rental shop: easy to deal with, and helpful. Thank you!

31 August 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

Thank you for taking the time to leave us a positive review!
We are thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again in the future. If you have any further feedback or if there's
anything else we can do to enhance your experience, please let us know. Thank you once again!

Rated 5 out of 5 stars

Everything great

12 September 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

Thank you for taking the time to leave us a positive review!
We are thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again in the future. If you have any further feedback or if there's
anything else we can do to enhance your experience, please let us know. Thank you once again!

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