Excess Telecom Reviews 533

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I have had Excess for year now and I havent had any problems with them or their services. They offer Excess Perks and i think its just awesome. You have opportunity after opportunity to win prizes whi... See more

Rated 5 out of 5 stars

Excess Telecom is the best. Customer service update me when my account needs attention. They respond quickly and answered all my questions and treated me with courtesy and respect.

Rated 4 out of 5 stars

The only issue I have is the cost for a replacement phone. I elected this service because it's at a much discounted rate due to present financial hardships. Common Sense would say if I'm unable to aff... See more

Rated 5 out of 5 stars

Great Service and best of all its Free!!! This is a absolute great company and they have so many options when it comes to what type of phone or cell service that you maybe interested in, everyone has... See more

Company details

Written by the company

Excess Telecom is a trusted leader in delivering affordable, high-quality wireless and internet services, specializing in government-supported programs like Lifeline and the Affordable Connectivity Program (ACP). With a proven track record of connecting underserved communities to essential digital resources, we empower individuals through access to education, healthcare, and employment opportunities. Building on our success in the government phone program space, we proudly introduce Flex Mobile, our premium wireless brand that embodies our commitment to digital inclusivity and innovation. At Excess Telecom, we’re dedicated to bridging the digital divide and creating a more connected, equitable future for all.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

533 reviews

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Rated 5 out of 5 stars

Best service, PlayFun perks

I am thrilled with the perks when I logged on to my acct. which might I add logging onto my acct. was very easy,I have no problems navigating my acct finding what I need is easy I am very happy with my service,I live in a very rural area and have never has any problems with service.overall no complaints.

8 May 2025
Unprompted review
Rated 5 out of 5 stars

Benefits of being part of the Excess family

I have had Excess for year now and I havent had any problems with them or their services. They offer Excess Perks and i think its just awesome. You have opportunity after opportunity to win prizes which consist of free food, movies, devices, ect. Youre blessed to be given the option to purchace new cell phone devices cheaper than actual stores. Its great come on and join the Excess family so you too can receive some blessings.

2 May 2025
Unprompted review
Rated 5 out of 5 stars

I really like SS Telecom as long as…

I really like SS Telecom as long as they are it's between hours of being open to always get in touch with someone and that person is always very helpful and it matters a lot thank you so much and I highly recommend this service to anyone and everyone here in the 803 South Carolina thank you so much free my bro RTG AKA Cherokee for behind the Walls at Ridgeland Ridgeland correctional institution

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Reliable and Affordable Lifeline Service

I've been using Excess Telecom for about 2 years and I'm genuinely more than happy. Finding an affordable and reliable way to stay connected had been a real challenge for me, and Excess Telecom has been a lifesaver.

What I appreciate most about Excess Telecom is its straightforward approach. The enrollment process was surprisingly easy. The website was clear about the eligibility requirements, and the online application was quick to fill out.

The service itself has been consistently good. I primarily use my phone for calls and texting, and the coverage around Philadelphia has been excellent. I haven't experienced dropped calls or issues with text messages. The data allowance is perfectly reasonable for a user like me who relies mostly on Wi-Fi when using my phone for things other than calling or texting. Plus, whatever data is not used at the end of each month rolls over- I have plenty of extra data saved for an upcoming trip where Wi-Fi won't be as readily accessible.

I also want to commend Excess Telecom on their customer service. Their online FAQ is comprehensive and answered most of my questions without needing to contact support directly. It's refreshing to interact with a company that seems to genuinely care about its customers.

Excess Telecom is doing a few things exceptionally well for sure:

* Affordability: Providing a Lifeline service that makes communication accessible to those who need it most is a huge win.
* Easy Enrollment: Streamlining the often-complicated process of applying for Lifeline benefits makes a real difference.
* Reliable Service: Delivering consistent and dependable phone service allows users to stay connected for essential communication.

Overall, I highly recommend Excess Telecom to anyone who qualifies for Lifeline and is looking for a dependable and budget-friendly way to stay connected. It's a service that truly makes a positive impact.

25 April 2025
Unprompted review
Rated 5 out of 5 stars

So far in comparison to other lifeline…Rated number one, in my opinion.

So far in comparison to other lifeline telecommunication carriers, Excess Telecom is my top of the line choice. I love the fact that their customer service Representatives are friendly, efficient, knowledgeable, I'm willing to go above and beyond if it's within their power to. I happen to have the lifeline advantage plan, which in my opinion, is well worth the $1 a month fee.

21 April 2025
Unprompted review

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