Signed up with this company. It guarenteed 900 mbps but I only reached around 10-30 Mbps. Had plenty of email contact & achieved nothing. Been contacted & they are working towards resolving the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The have provided consistency through out 150mb changed to 900mb speeds are always around 800 to 900 again this is over 3 years of being with them. I cant fault their customer service and consistency.... See more
Company replied
Great service from Reece and Thomas. We moved from our old provider and we just had issues with the old provider and we should of got connected on the 13/04 because old proivder wouldnt cancel... See more
Company replied
Great customer service, got back to me very quickly when I raised an issue. Worked with me to solve it, then offered me a free speed upgrade.
Company details
Written by the company
Exascale is a national UK internet service provider based in Telford, with a growing gigabit full fibre and data centre presence
Contact info
Unit 5B, Orchard Business Park, Hortonwood 40, TF1 7EY, Telford, United Kingdom
- 0330 010 0140
- support@exascale.co.uk
- www.exascale.co.uk
4.5
Excellent
105 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service, got back to me very quickly when I raised an issue. Worked with me to solve it, then offered me a free speed upgrade.
31 May 2026
Signed up with this company
Signed up with this company. It guarenteed 900 mbps but I only reached around 10-30 Mbps. Had plenty of email
contact & achieved nothing.
Been contacted & they are working towards resolving the problem now.
18 May 2026
Unprompted review
Brilliance and at affordable price
The have provided consistency through out 150mb changed to 900mb speeds are always around 800 to 900 again this is over 3 years of being with them. I cant fault their customer service and consistency. Absolutely brilliant. When no one would provide our area, they supplied and fitted and spent thousands of pounds to do the job. They deserve an applause for their hardworking and efforts. Middle finger to all other broadband providers, especially Vodafone.
30 April 2026
Reply from Exascale
Thank you so much for your incredible review and for being with us over the last 3 years. It means a huge amount to hear that both the service and speeds have remained consistently reliable for you.
We’re especially grateful for your recognition of the investment and effort that went into bringing full fibre to your area. Our team works hard to connect communities that larger providers often overlook, so feedback like this genuinely makes it all worthwhile.
We’ll be sure to pass your kind words on to the engineers and customer support teams involved. They’ll really appreciate it.
Thanks again for your support and for choosing us!
Great service first class operator.
30 April 2026
Reply from Exascale
Thank you for the fantastic review and kind words. We’re delighted to hear you’ve had a great experience with both our service and support. Your recommendation means a lot to the whole team.
Problem of line dropping diagnosed
Problem of line dropping diagnosed, new router shipped promptly. Easily installed. Hope the problem has been fixed. Great communications throughout. Thanks guys.
16 April 2026
Reply from Exascale
Thanks so much for your kind feedback! We're really glad to hear the issue with your line dropping was quickly diagnosed and that the new router reached you without delay. It's great to know the installation was straightforward too.
We appreciate your patience while we worked through the problem, and we're pleased our team kept you well informed along the way. Hopefully everything is now running smoothly, but if you need anything further, we're always here to help.
Thanks again for taking the time to share your experience!
Using Exascale's network ontop of…
Using Exascale's network ontop of CityFibre.
Excellent install/migration, great speeds.
Would recomend 100% Thanks again team!
5 April 2026
Unprompted review
Reply from Exascale
Thank you for your glowing feedback :)
Great service
Great service from Reece and Thomas.
We moved from our old provider and we just had issues with the old provider and we should of got connected on the 13/04 because old proivder wouldnt cancel the old contract so Thomas and Reece worked together to get me online ASAP. Got connected 15/04.
They also keeped me up to date on the process so well done both off you
15 April 2026
Reply from Exascale
We're very pleased you're happy with your new service with Exascale.
fantastic support and great work from…
fantastic support and great work from Mark and the team...stayed on even when their normal working day finished to make sure we had a working internet service !
Thanks Lads.
28 January 2026
Reply from Exascale
Thank you for the brilliant review! We’re really pleased Mark and the team could get everything back up and running for you. We know how important a reliable internet connection is, so staying on to make sure it was fully sorted was the least we could do.
We’ll be sure to pass your kind words on to the lads, they’ll really appreciate it. Thanks again for your support!
Reply from Exascale
Thank you for your excellent review! We're delighted you were happy with the speedy response and service. We really appreciate your support and look forward to helping you again in the future.
Possibly the worst responsiveness and…
Possibly the worst responsiveness and service I have experienced from a professional services firm.
19 January 2026
Reply from Exascale
We’re sorry to hear that your experience didn’t meet expectations. After reviewing your account, we can see that updates were provided throughout your order journey. As your service relied on a third-party access network, we shared information as soon as it became available to us.
We understand how important clear and timely communication is, and we appreciate your patience while this was being completed. If you’d like us to look into anything further, please feel free to get in touch with our support team.
Finally! Broadband That Delivers!
Switching from my previous provider was a doddle. No pushy sales, just great kit (super impressed with the hub and its features) and excellent service.
The speed is not only faster than my old provider on the same line, but it’s more consistent too, even with multiple devices connected.
Best of all, it’s super easy to contact the Exascale team through the app; always a prompt and helpful response.
I’d highly recommend Exascale to anyone looking for reliable, hassle-free broadband.
30 November 2025
Unprompted review
Reply from Exascale
Thank you so much for your fantastic feedback and for choosing Exascale!
We’re delighted to hear that switching was straightforward and that you’re enjoying both the hub and the service. It’s great to know you’re seeing faster, more consistent speeds - even with multiple devices connected - as that’s exactly what we aim to deliver.
We’re also really pleased that you’ve found our app support easy to use and responsive. Providing quick, helpful assistance is something we take pride in, so your comments mean a lot to the team.
Thanks again for your recommendation - it’s genuinely appreciated!
Had an issue with our fibre
Had an issue with our fibre, Mark came out & got us back online, with the exception of spending 10hrs over two days. They went above & beyond, great service.
26 November 2025
Reply from Exascale
Thank you for taking the time to share your experience and for your kind words about Exascale.
We’re really pleased to hear that Mark was able to get you back online. Spending that amount of time over two days shows real dedication, and it’s great to know his efforts made a difference. We’ll be sure to pass your feedback on to him.
Going above and beyond for our customers is what we strive for, so it’s fantastic to hear that reflected in your experience. Thanks again for your support!
Sorted out a router problem
Sorted out a router problem, regular communication and feedback.
6 November 2025
Reply from Exascale
Thank you for your feedback and for choosing Exascale.
We’re glad to hear your router issue was resolved and that you found our communication clear and consistent throughout. Keeping you informed every step of the way is really important to us.
If you ever need any further support, don’t hesitate to get in touch—we’re always happy to help!
Reply from Exascale
Thank you for your kind words and for choosing Exascale.
We’re really pleased to hear you’ve had a great experience with the team right from the start. Your feedback means a lot, and we’re always here if you need any further help.
Great services, transit, colocation and network
I reached out to Thomas for services, specifically colocation, transit and layer2/backhaul, my experience has been above and beyond with not only quick responses but such a friendly manner from all members I have met, in person everyone made an effort to say hello and introduce themselves which is refreshing considering I am far from a typical client as for my business we need a very tailored service but I have zero regrets of using Exascale and we look forward to building with such a great company.
I now have colocation, local ip transit and a l2, the colocation has been faultless and move in was easy, temps are great and power is stable.
Network wise Exascale is amazing with some of the lowest pings and latency we have seen from any other colocation we used in the UK and plans to expand the location with more on site local services and upgrades, using a l2/backhaul means i am very sensitive to the latency between the 2 locations and its again the best I have seen compared to other UK hosts we have used.
Overall Exascale are professional, very reasonably priced (not the cheapest but you pay for the quality, even still very well priced) and overall amazing to work with.
19 September 2025
Unprompted review
Reply from Exascale
Thank you for your Feedback, and welcome to Exascale.
Installing techs very helpful and work…
Installing techs very helpful and work is neat. All seems to be working well at higher speeds than promised.
22 August 2025
Reply from Exascale
Thank you for your Feedback, and welcome to Exascale.
Mark came the day after I reported the…
Mark came the day after I reported the incident and sorted the problem out in no time
15 August 2025
Reply from Exascale
Thank you for your Feedback, and welcome to Exascale.
Excellent service
Excellent service. Great, affordable monthly price and excellent internet speed for the whole family to stream and download at the same time. Highly recommend
3 August 2025
Unprompted review
Reply from Exascale
Thank you for your Feedback, and welcome to Exascale.
GREAT OUTSTANDING Service
GREAT OUTSTANDING Service, from obtaining the service to installation all in the same week. When BT had let us down, these guys got us up and running even with Mark and his colleague working on a Saturday to get this service installed. Will recommend Exascale 10 times over to anyone! Truly amazing!!
5 July 2025
Reply from Exascale
Thank you for your Feedback, and welcome to Exascale.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.