Created exchange, has been stuck in 'manual review' for 10 days. Support refuses to answer my emails. Notice how they've stopped replying to reviews on here. They're preying on ignorance and gulli... See more
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Fees are way too frigging high, it's insane. I tried to exchange $100 BTC to USD Paypal and it ended up asking me to send $112 instead, and with the bitcoin fee that's a total of $15 going somewhe... See more
Company replied
Was a great reliable exchange for me until it wasn't. Now I've been looking at the same screen that says "Awaiting manual action from our support team" for over 9 hours. I sent an amount and was told... See more
Evonax is legit, I have exchanged my cryptos using their platform for 4 times and they have never cheated me! You see I give an average rating to evonax is because the fee is TOO HIGH! 10%? Combi... See more
Company details
Written by the company
European based Crypto currency exchange. We have been in the industry since 2016 and have many years of experience helping our customers exchanging cryptocurrencies. Please make sure that you always use http://www.evonax.com. We cannot be responsible for any loss of funds if you use another site than ours. We are ready to help you swap between the most popular cryptocurrencies out there. Happy exchanging. Our support team checks Trustpilot on a regular basis. For more effective feedback and quick solution, if any, please follow the recommendations below: - Provide the deposit address of your transaction, if you have any issues with one. - Describe your experience in details, with proofs. - Be polite and respectful. Estimated time of answer is up to 2 working days.
Contact info
#1 Lech Kaczynski Street, 0144, Tbilisi, Georgia
- support@evonax.com
- www.evonax.com
You should know
1.8
Poor
198 reviews
Hasn’t replied to negative reviews
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Very good company
Friendly customer service and fast transaction. I will use this service in the future, thanks!
26 January 2021
Unprompted review
10/10 10/10 10/10
10/10 10/10 10/10. Received money in my paypal within 10 minutes. Evonax is an amazing company. Dont hesitate if youre thinking of using it. 10/10
26 January 2021
Unprompted review
Reply from Evonax
Dear Client
Thank you very much for your nice review. We appreciate the love. Hope to see you back.
All the best,
Julie Hansen - Evonax Support Team
Reply from Evonax
Dear Client
Thank you very much and happy to see you had a good experience on our platform.
All the best,
Julie Hansen - Evonax Support Team
Excellent just Excellent....very very…
Excellent just Excellent....very very impressed by the service....Will surely use the service in future as well recommend to others.
18 January 2021
Unprompted review
Reply from Evonax
Dear Client
We appreciate you took the time to review us. We look forward to see you back in the future.
All the best,
Julie Hansen - Evonax Support Team
I did a tranfer BTC to LTC
I did a tranfer BTC to LTC, it was 8 hours ago, I haven´t recived them. who can help me with that??
15 January 2021
Unprompted review
Reply from Evonax
Hello sir
I will help you investigate this case. Do you have the deposit or receiving address? Then I can check.
Look forward to hear from you
Julie Hansen - Evonax Support Team
Fees are way too frigging high
Fees are way too frigging high, it's insane.
I tried to exchange $100 BTC to USD Paypal and it ended up asking me to send $112 instead, and with the bitcoin fee that's a total of $15 going somewhere else away from my pocket.
Not only that, they also don't take care of PP fees so I also ended up paying $5 too so it went from $115 to $95, unbelievable.
Please stay away from these scammers, please.
11 January 2021
Unprompted review
Reply from Evonax
Dear Vodka Peterson
Thank you for your review.
I am sorry that you think the fees are too high. But calling us scammers is very far from the truth. You used our service and you got the money, which means we cannot be scammers but maybe too expensive in your mind. That is fair enough but calling us scammers is unacceptable. When you submit a BTC to PayPal order, you can see exactly the amount you will get. Yes, PayPal fee may apply in some cases and this is of course not something we control, but on PayPal. However, we state that very clearly in the process when you submit the exchange. About our fees, we do not think that we are too high. If you look at the opportunities for selling crypto-to-PayPal on the market, you will find that Evonax.com is the easiest and most trusted service for doing this exchange and not only that, if you compare us to other services, you will find that fees are around 13-15% due to the expensive conversion rate you pay for selling crypto to USD with PayPal.
Anyways, We are sorry that you feel this way and wish you all the best.
Best Regards,
Julie Hansen - Evonax Support Team
Excellent service
Excellent service, to be fair I wasn't sure if this was the real deal. they confirmed the payment right away and as a new seller, fair play to them! superb
11 January 2021
Unprompted review
Very high fees actually
I exchanged a small amount of Bitcoin to Paypal (USD) and the fees were 10%!!! + 1.5 usd from paypal on receiving the money. I am not referring to mining (transaction) cost, that's a cost you pay for every transaction... So much for "no fees" service. I guess this is the cost of anonymity ?!?! The good news is that it went through very smooth.
10 January 2021
Unprompted review
Transfer to pay-pal worked great within…
Transfer to pay-pal worked great within a few hours. E-mail confirmation went to my junk folder so just keep an eye out for that.
9 January 2021
Unprompted review
BTC to XMR exchange did not go through…
Got a response from support via email, will update review if resolved.
Support was very helpful and was able to resolve my issue.
Still only 4 stars because had to wait 12 hours for hot wallet limit when it was a small transaction.
9 January 2021
Unprompted review
Reply from Evonax
Dear John
I am sorry to see this. Our support ticket on the website is temporarily down but our email to support is right beside the support ticket. You can always write an email to support@evonax.com and we will respond no later than 24 hours after.
Please give me some more information about your transaction. Either receiving address or if you used an email to track the exchange. Then I will investigate the issue for you and come back ASAP. You can also reach out on email if you prefer.
Look forward to hear from you.
Julie Hansen
Evonax Support Team
I have try many at times of Evonax web…
I have try many at times of Evonax web exchange and it was very fast reliable to us has recommended.
5 January 2021
Unprompted review
Reply from Evonax
Dear Gambia
I am happy to see that you are a loyal good customers and that we deliver a good experience to you everytime. Thank you for being with us. It is highly valued.
All the best,
Julie Hansen - Evonax Support Team
It works perfectly
It works perfectly. Received amount in less than 24H thank you.
Little costly as yet, but that's what we get for premium service, but I still believe something can be done:)
Thanks
5 January 2021
Unprompted review
Reply from Evonax
Dear Teamo
Thank you for your review. We are indeed working on lowering the fee for our service and hope that we can do this during this year. We thank you for being a client and hope to see you back again.
All the best,
Julie Hansen - Evonax Support Team
Very satisfied
Converted alts into BTC, took about an hour and half.
I am very satisfied.
1 January 2021
Unprompted review
Reply from Evonax
Dear Jordan
Thank you very much. I am happy to see that you had a good experience using our platform. I hope to see you back another time soon.
All the best,
Julie Hansen - Evonax Support Team
GOOD SERVICE, BUT REQUIRES PATIENCE.
GOOD SERVICE, BUT REQUIRES PATIENCE.
MUCH LOVE, 9JA BOY (BRANDLAB NG.)
27 December 2020
Unprompted review
Reply from Evonax
Dear Brandlab
Thank you very much. Much love to you :-)
All the best,
Julie Hansen - Evonax Support Team
Thanks to converting …
First of all thank you to converting my Bitcoins, and this is a very comfortable and portable service for exchange Bitcoin to PayPal account. I really happy to convert my Bitcoins to PayPal, I can extremely recommend to all my friends and family members to convert their Bitcoins in PayPal account on this website. thanks thank you thank you thanks again
27 December 2020
Unprompted review
Reply from Evonax
Dear Muhammad
Thank you very much for your review. We highly appreciate you took the time to give us a rating and are happy to see that you had a good experience using our service.
i hope to see you back another time soon
All the best,
Julie Hansen - Evonax Support Team
Almost great
Almost great
Nice exchange rates and speed too took about 2 hours
But they don't calculate paypal transfer fees but it is minimal
26 December 2020
Unprompted review
Reply from Evonax
Dear Abdelrahman
Thanks for your honest review in which we appreciate. I will take note of your review and move on with the PayPal fee.
We hope to see you back another time
All the best,
Julie Hansen - Evonax Support Team
thx for your help
26 December 2020
Unprompted review
Reply from Evonax
Dear Azrille
You are welcome. I'm glad we could help you out.
See you back another time :)
All the best,
Julie Hansen - Evonax Support Team
Evonax is a great team
Evonax is a great team. For many time i was trying to cashout my bitcoins with no success. Thanks to them in a few hours i got my bitcoins on my PayPal account. Many thanks to this great Evonax team.
26 December 2020
Unprompted review
Reply from Evonax
Dear Célio
Thank your for your review. We appreciate the words and are happy that you had a good experience.
Hope to see you back soon
All the best,
Julie Hansen - Evonax Support Team
I just wanted to try it out since I had…
I just wanted to try it out since I had some crypto doing nothing and withdrew $5 and it took less than a day, pretty happy with the results, though PayPal fees are a little high.
24 December 2020
Unprompted review
Reply from Evonax
Dear Yusuke
Thank you very much for your review. Yes, we agree that the Paypal fee is a little high and this is something we are working to lower for our clients.
Hope to see you back another time.
All the best,
Julie Hansen - Evonax Support Team
Cash out method.…
I've been trying to get back my cryptocurrency from the exchanges for four years, FINALLY A SOLUTION!!!
A non-us crypto owners dream!!
Thanks Evonax.
21 December 2020
Unprompted review
Reply from Evonax
Dear Edward
Thank you very much for your review, which is highly appreciated. We hope to see you back on our platform in the future and will be ready to assist you.
Best regards,
Julie Hansen - Evonax Support Team
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