The installation of my solar panels were due on the 16th July. The day before, the scaffolders arrived at 8am and while they were erecting the scaffolding, Joe and Josh arrived to install the in... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Evolve Home Energy Solutions was founded in 2015 by Paul Simpson and Gary Randle who have 50 years combined experience in the energy efficiency sector. Evolve was created because they wanted to bring a new approach to energy efficiency based on quality, customer service and innovation.
Contact info
Wyastone Business Park, NP25 3SR, Monmouth, United Kingdom
- info@evolvehes.co.uk
- www.evolvehes.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shane and Mike were excellent
Shane and Mike were excellent, explained what was going to happen,they did want needed to be done without causing me any bother.
Cleaned everything and put back all things they needed to move.
Highly recommend.Thank you .

Reply from Evolve Home Energy Solutions
Great friendly service
First inspection booked in—George came out and he was great: very friendly and informative. He explained the whole process clearly and what would happen next. A really thorough inspection and excellent service overall.

Reply from Evolve Home Energy Solutions
Very polite staff
Very polite staff, shane and mike made sure i was happy with the works done. Cleaned up behind themselves . Highly recommend.

Reply from Evolve Home Energy Solutions
Loft insulation (Almeley)
We received excellent service from tis company. Everyone was polite, pleasant and extremely efficient, including Lewis (sales), Rhys (the surveyor) and the fitters Ross and his mate. Thank you.

Reply from Evolve Home Energy Solutions
Stellar solar installation
Tom & Theo came to install a solar power system over two days. They were polite and respectful, both to me and my home. My property does not have easy access but they took this in their stride. Tom answered my numerous questions and set me up as a first-time solar user. Before leaving, they tidied up ...even returning tea mugs to the kitchen!

Reply from Evolve Home Energy Solutions
Great work
Came in, on time, checked everything properly to make sure no leaks.
Filled holes as they went and tidied up before leaving.
Very professional and great job, done very quickly.

Reply from Evolve Home Energy Solutions
Still waiting for certificate
Still waiting for certificate, 9 months on. Just being fobbed off by them constantly. Found open wires they need to come back and mend. But they just don't care. They could come back seal the wire and give me the certificate same time. But they never get back or return calls. Just get fobbed off.

Reply from Evolve Home Energy Solutions
Shane and Mike were fantastic
Shane and Mike were fantastic! Polite, industrious and left everything immaculate.

Reply from Evolve Home Energy Solutions
Polite and efficient over the phone

Reply from Evolve Home Energy Solutions
Shane and Mike attended.
Shane and Mike attended on time, worked efficiently and cleaned up afterwards. Same as previous good reviews, friendly, respectful of house etc. Thanks guys!

Reply from Evolve Home Energy Solutions
Excellent work
Excellent work. pleasant and helpful. Tidy work and they cleaned up afterwards. They explained everything they were doing. Would highly recommend.

Reply from Evolve Home Energy Solutions
Shane and Mike were absolutely…
Shane and Mike were absolutely brilliant, cracked on with the job and got everything done quickly and efficiently. Also took the time to clean up after themselves!

Reply from Evolve Home Energy Solutions
Shane Mike fitted my wall cavity…Exellent job done
Shane Mike fitted my wall cavity instulation they both worked very hard to complete their work fitted everything needed and cleaned up after them, I would recomened them to all.

Reply from Evolve Home Energy Solutions
Shane and Mike top marks!
Shane and Mike have recently insulated an extension on my house . Their work was carry out most efficiently but most of all I enjoyed their helpful and pleasant company.

Reply from Evolve Home Energy Solutions
Would use them again!
Evolve came and removed and refilled the insulation in our home. They were a very friendly, professional team. Very considerate of our belongings around our home. I'd like to say special thanks to Shane and Mike who were very informative and friendly.

Reply from Evolve Home Energy Solutions
22 carrot gold
My Nan wanted me to pass on the message that all of them have been '22 carrot gold'. She has been blown away but how professional and accommodating they have been. She is so pleased. Please pass over my thanks and hers for this.

Reply from Evolve Home Energy Solutions
Excellent service
I recently had the pleasure of having Shane and Mike from Evolve Insulation Installer carry out work at my home, and I cannot speak highly enough of their service. From start to finish, they were incredibly efficient, completing the job with impressive speed and precision.
Their friendly and professional demeanor made the entire process a breeze, as they were approachable, courteous, and happy to answer any questions I had.
What truly stood out was their attention to detail and respect for my property. Not only did they leave the work area spotless, but it was actually tidier than when they arrived! Their commitment to quality and cleanliness is truly commendable.
I would highly recommend Shane and Mike, and Evolve Insulation Installer, to anyone in need of insulation services.
They are a fantastic team who deliver exceptional results with a smile.

Reply from Evolve Home Energy Solutions
Share & Mike did the work
Share & Mike did the work.
Lovely friendly guys.
Quick, efficient, tidy and very professional.

Reply from Evolve Home Energy Solutions
Cavity Wall Insulation
I was very impressed with the standard of service and with the helpful and competent service provided by both Shane and Mike.
When they left, they tidied everything up and left everything neat and tidy.

Reply from Evolve Home Energy Solutions
Shane and Mike
Shane and Mike, excellent service today. On time, very polite and friendly and left absolutely no mess when they finished putting in the cavity wall insulation.

Reply from Evolve Home Energy Solutions
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







