The installation of my solar panels were due on the 16th July. The day before, the scaffolders arrived at 8am and while they were erecting the scaffolding, Joe and Josh arrived to install the in... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Straight from the first visit evolve were extremely helpful and informative. Everyone we dealt with was effective and efficient. We had Joe come fit our fan and trickle vents, Shane and Mike install o... See more
Company replied
We were very impressed with George. He called ahead and arrived when we expected him. Once here he explained what he had to do any why. George was a polite and courteous young man. He appeared to make... See more
Company replied
Rhys visited my property today to carry out a survey for upcoming works. From the get go he explained everything that he was going to do. Rhys was really clear with details and instructions for upcomi... See more
Company replied
Company details
Written by the company
Evolve Home Energy Solutions was founded in 2015 by Paul Simpson and Gary Randle who have 50 years combined experience in the energy efficiency sector. Evolve was created because they wanted to bring a new approach to energy efficiency based on quality, customer service and innovation.
Contact info
Wyastone Business Park, NP25 3SR, Monmouth, United Kingdom
- info@evolvehes.co.uk
- www.evolvehes.co.uk
4.8
Excellent
608 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Callum was great and professionally…
Callum was great and professionally handled my questions and queries with no concerns. Happy with his service
9 May 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you very much for your kind feedback.
Insulation scheme
Callum came to my house to do my second assessment, explained to me about the survey he was doing and the next steps that would be taken. Very friendly, knowledgeable and easy going to talk to. Can’t fault my experience so far with Evolve.
7 May 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you for your feedback—we’ll be sure to pass it on to the relevant team. We really appreciate your support!
Reply from Evolve Home Energy Solutions
Thank you very much for your kind feedback — it is genuinely appreciated.
I’m at Callum today
I’m at Callum today. I can honestly see what a fantastic guy explained everything he was doing felt comfortable while he was doing the work would recommend him to anybody.
6 May 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Wow — thank you for the amazing review! We're so happy you had a great experience!
Great service from Bailey and Scott
Great service from Bailey and Scott , explained everything well and were quick to find any problems . Very professional too.
1 May 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Your feedback is greatly appreciated—thank you! We’ll be passing this on to Bailey and Scott to let them know their efforts are making a difference.
Callum was very professional
Callum was very professional and made me feel at ease. He explained everything to me . Very nice gentleman.
1 May 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thanks for the great review! We're so glad to hear you had a positive experience. I will make sure your comments are passed to Callum—it’ll make his day!
Callum was great and very professional
Callum was great and very professional
30 April 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you for your feedback—I will be sure to pass it on to Callum. We really appreciate your support!
Great assessment
Bailey went above and beyond in explaining what was happening with our assessment. He was very friendly and personable and answered every question we had thoroughly.
29 April 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you so much for your kind words! We're thrilled to hear about your experience, and we’ll be sure to pass your feedback on to Bailey. It really means a lot to us.
Really friendly helpful and thorough…
Really friendly helpful and thorough with the checks that were carried out in their time at my property
25 April 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thanks for your lovely feedback! It’s great to know we hit the mark for you.
Callum and Scott were great
25 April 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Your feedback is greatly appreciated—thank you! We’ll be passing this on to Callum and Scott to let them know their efforts are making a difference.
Very friendly
Very friendly, efficient and knowledgeable survey from Bailey. Very grateful for his time and explanation of how everything works.
25 April 2025
Unprompted review
Reply from Evolve Home Energy Solutions
We really appreciate you taking the time to leave this review. Your feedback will be shared with Bailey. Thank you again for your support.
Great service and very tidy job
Great service and very tidy job.
Rhys came and assessed property, was very helpful and great communication.
The team who came and done the work were friendly, tidy and very professional.
Overall very satisfied with the end result.
12 April 2025
Unprompted review
Reply from Evolve Home Energy Solutions
We really appreciate you taking the time to share your feedback publicly — it means a lot to us and helps others learn about our service from survey to installation. Thank you!
Reply from Evolve Home Energy Solutions
Your feedback is greatly appreciated—thank you! We’ll be passing this on to Callum and Scott to let them know their efforts are making a difference.
Excellent service and customer care…
Excellent service and customer care from Callum who visited our property today.
23 April 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Your feedback is greatly appreciated—thank you! We’ll be passing this on to Callum. Thank you.
Bailey was friendly and polite
Bailey was friendly, polite and knowledgeable. He explained the process fully and fully answered any questions I asked.
17 April 2025
Unprompted review
Reply from Evolve Home Energy Solutions
It’s wonderful to hear that you had a positive experience—thank you for letting us know
Insulation inspection
Bailey was great, he was clear and put things very simple, and knew his stuff really well, he helped recommend ideas and solutions for things, a real credit to Evolve Home Energy Solutions.
17 April 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Your feedback is greatly appreciated—thank you! We’ll be passing this on to Bailey to let him know their efforts are making a difference.
Great survey with Bailey
Great survey with Bailey. He called before arriving, was friendly and explained everything to me. Thanks
17 April 2025
Unprompted review
Reply from Evolve Home Energy Solutions
We value your feedback greatly and are pleased to have been of service.
Installation teams are great
Had a slow start and a few initial challenges with the company but have to say the two teams that came to my house first to prepare it and secondly to install the cavity wall insulation were absolutely faultless, respectful, turned up at time notified, explained the process and how long it would take, these guys work very hard and in horrible conditions, that were great and honestly have no negative feedback for them, the electricians and cavity wall insulating team were brilliant, highly recommend these guys
16 April 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you so much for your kind words! We're thrilled to hear about your experience, and we’ll be sure to pass your feedback on to the teams. It really means a lot to us that you had a great experience and grateful you chose to share it on Trustpilot."
Fantastic Experience With Callum
Fantastic experience with our home assessment ahead of some insulation work. Callum was very friendly and explained everything to us really clearly. Really impressed, thank you ☺️
16 April 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you so much for leaving us such a positive review on Trustpilot — we’re thrilled to hear you had a great experience!"
Great experience today from Bailey
Great experience today from Bailey, very professional
15 April 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you so much for leaving us such a positive review on Trustpilot — we’re thrilled to hear you had a great experience!"
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