Evoke Classics Reviews 272

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making interactions pleasant and efficient. The service provided is frequently highlighted as exceptional, with many people appreciating the smooth and fast processes, from initial communication to the final transaction. Reviewers also commend the detailed and accurate descriptions of products, often accompanied by high-quality photos, which contributes to a positive user experience. However, some customers expressed dissatisfaction with post-purchase customer service, citing concerns about communication regarding product issues and difficulties in resolving problems. A few also noted discrepancies between product descriptions and the actual condition, which sometimes led to unexpected additional expenses.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the professionalism, efficiency, and... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for being... See more

Product

Reviewers highlight positive aspects of product descriptions, with many praising the accurate and detailed... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the ease of use, describing it as... See more

Customer service

Customers had positive experiences with customer service. Many reviewers found the communication to be very... See more

Based on these reviews

Rated 5 out of 5 stars

Buyer - bidding is easy and straight forward with e-mail updates. I was the highest bidder although i did not meet the reserve, however after a few telephone calls from Sarah my bid was accepted by... See more

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Rated 5 out of 5 stars

Really happy with how Evoke Classics dealt with my car purchase. Fast communication back to me when my bid did not hit the reserve. Joanne gave up time from her day off when my bank were not being hel... See more

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Rated 5 out of 5 stars

I bought the car unseen ,, when I say unseen there were so many photos from every angle and they were so clear nothing was hidden. Communication was very good any question I had for the vendor was a... See more

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Rated 5 out of 5 stars

The team delivered at every moment. They reached out to me. Organised a Camera person to take the best pictures. Really thought out detailed descriptions of the car to accompany the 1st class photos... See more

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Rated 5 out of 5 stars

Another purchase from Evoke. Exceptional MiniJCW R53. Cannot fault this company. So professional yet friendly and very helpful. Highly recommend to Classics car addicts for both buying and selling . W... See more

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Rated 5 out of 5 stars

Was contacted by one of their consigners Matt, who had seen my car advertised (not selling) on eBay. Was fed up with the messers & tyre kickers on there. I paid for some professional pics to be taken... See more

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Rated 5 out of 5 stars

The staff at evoke were very helpful in arranging a viewing for the vehicle. When purchase was decided the team were great in completing the deal and keeping in contact with myself.

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Rated 5 out of 5 stars

Good service and communication even outside office hours on one occasion! Professional, friendly and helpful people. I don't think the service could be bettered. Thank you meantime ...until my next... See more

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Rated 5 out of 5 stars

When I sold my TVR Chimaera this year I found Evoke to be excellent at communicating and following up on their promises. They were efficient to deal with and funds were transferred promptly.

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Rated 5 out of 5 stars

Very easy to get information about the car on website and by contact if needed. Very pleasant and efficient company and people to deal with. The car was as described and certainly did not disappoint

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Rated 5 out of 5 stars

I have now sold two classic cars via Evoke. The hassle free way of selling, no tyre kickers or time wasters to deal with as per my previous experiences of trying to sell these cars. Good prices achiev... See more

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Rated 5 out of 5 stars

Seamless transaction Easy Web Site Easy Transaction, although seller was on holiday so a bit of delay. Would have been nice to have been called for reassurance

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Rated 5 out of 5 stars

Accurate, helpful and communicative. My first time bidding on an auction car. I was very nervous but everything went like a dream. Thank you!

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Rated 5 out of 5 stars

Matt, Sarah and Joanne were all extremely helpful and efficient with good communication throughout. Smooth process from start to finish! Thanks

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Rated 5 out of 5 stars

Really a plesure to deal with. Great comunication, prompt replys to emails and a very professional tranaction. Highly reccommended.

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Rated 5 out of 5 stars

Again loved dealing with Evoke,buying this time, they are friendly,professional,efficient and knowledgeable. Thanks all

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Rated 5 out of 5 stars

Having sold my j 125 lambretta around the 17th August it was a very good experience and a quick sale, I would highly recommend Evoke classics for selling your classic vehicle, 🚗🛵

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Rated 5 out of 5 stars

A great company to deal with. professional, knowledgeable staff together with a friendly service. Happy to recommend either buying or selling

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Rated 5 out of 5 stars

An excellent experience from initial contact All the staff at Evoke were extremely professional and made my sale very easy

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Rated 5 out of 5 stars

Professional service which was fast and efficient. I was delighted Evoke helped me get the car I really wanted.

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Rated 5 out of 5 stars

Fantastic! From start to sale fast efficient service. Excellent way to sell your classic..

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Rated 5 out of 5 stars

Excellent service no problems in bidding and completing the purchase. Joanne kept me informed throughout the process.

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Rated 5 out of 5 stars

Beautiful site, well maintained, easy to use, friendly informed staff. very much "on the ball"

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Rated 5 out of 5 stars

A pleasure to use both the bidding platform and the customer service !

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Rated 5 out of 5 stars

Excellent service and communications. Very friendly and helpful and made the experience extremely easy. Thank you.

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Rated 5 out of 5 stars

All done very professional no problem at all.

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Rated 5 out of 5 stars

A most satisfactory and competent delivery from Evoke. 1st Class communications and handling. Highly recommended.

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Rated 5 out of 5 stars

Was a great transaction from start to finish, Excellent communications,prompt and professional,

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Rated 4 out of 5 stars

After having second thoughts on transferring a sum of money without even viewing the car, Paul reassured me about the verification procedure when listing a car for sale and happy to proceed. Team were... See more

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Rated 1 out of 5 stars

Evoke Classics helped a customer of theirs sell a car with issues but then refused to support the purchaser to resolve these. Not imprressed. You have to have morals regardless if you can hide be... See more

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Rated 1 out of 5 stars

Honestly, I wouldn't recommend this auction site. The people are friendly and helpful, but FUNDAMENTALLY - they are a non engaged 3rd party. They don't physically inspect or even verif... See more

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Rated 2 out of 5 stars

This is, simply, eBay for classic cars. They facilitate a sale, relying (unfortunately) on the honesty and honourability of the seller to describe the car accurately and realistically. Buyer beware! T... See more

Company replied


Company details

  1. Auction House

Written by the company

Evoke Classics is different, we’re not just an auction site or events guide, we’re a place where you can meet old friends, make new ones, chat, share, get advice, read news, buy and sell at auction and via classifieds, find specialist trades, search for events and Owners clubs.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

272 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Really easy to bid and use website

Really easy to bid and use website. The Team at Evoke were really helpful throughout. Very happy with my purchase.

21 March 2025
Evoke Classics logo

Reply from Evoke Classics

Hi Ravi, we are pleased to hear you found using us easy to use and helpful to deal with. The team will be pleased to hear that. Enjoy your purchase 😊. And thanks for using Evoke Classics

Rated 5 out of 5 stars

Highly recommend Evoke

I have purchased 4 cars from Evoke and in addition sold one car. Throughout my dealings they have been both professional and understanding always keeping me informed of all developments. Highly recommend their service for both buyers and sellers alike

18 March 2025
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Reply from Evoke Classics

Hi Steve, thanks so much for you kind review. We are so pleased to have been able to help, we look forward to helping with the next four cars 😁. Sarah and the team

Rated 5 out of 5 stars

Staff were efficient

Staff were efficient, friendly and helpful.

2 March 2025
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Reply from Evoke Classics

Thanks Gerald, we really appreciate your feedback. Warm regards Paul and the team

Rated 5 out of 5 stars

Straightforward and competitively priced Classic Car Auction

Easy process to register as a buyer and straightforward bidding process. Queries about the car were answered quickly and fully by the evoke team. Buyer's premium of 6.5% plus vat is fairly competitive compared to other auction services and the funds transfer was managed quickly so I was able to collect and start enjoying the car within a day or two of the auction ending.

4 March 2025
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Reply from Evoke Classics

Hi Kerry, we are so pleased you found the service so straightforward and efficient. We hope you enjoy the car. Evoke Classics

Rated 5 out of 5 stars

Excellent photos & accurate description…

Excellent photos & accurate description of the car.
Great communication too.
Cannot fault Evoke Classics.

20 February 2025
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Reply from Evoke Classics

Thanks John, we really appreciate that you have taken the time to share your experience. The team will be so pleased to hear that. Team Evoke Classics

Rated 5 out of 5 stars

After buying from Evoke and finding the…

After buying from Evoke and finding the experience first class I decided to then sell one of my cars with them.
Again this was an excellent experience from start to successful conclusion when a smashing young man purchased the car and drove it 6 hours home! Many thanks to the knowledgeable and helpful team at Evoke, I can highly recommend their brilliant service as both a buyer and a seller.

19 February 2025
Unprompted review
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Reply from Evoke Classics

Hi Graham, thanks so much for sharing your experience with both, buying and selling through Evoke Classics, the team try extremely hard to deliver a great service so will be chuffed to read your review. Thanks again Team Evoke Classics

Rated 5 out of 5 stars

Whoah SL350 Mercedes

What a perfectly simple way to buy a car. Sarah and the team made it a seamless transaction

18 February 2025
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Reply from Evoke Classics

Hi Peter, glad you enjoyed the experience with Evoke Classics. We hope you enjoy the SL. Team Evoke

Rated 5 out of 5 stars

Very pleased.

The website was excellent, bidding was very straight forward using the automated method. The staff were very polite and helpful even contacting me out of office hours.
Looking forward to getting my Moggy delivered tomorrow and doing a few classic shows.

18 February 2025
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Reply from Evoke Classics

Thanks for sharing that Derrick, the team do try and make the experience as easy as possible. Enjoy the Moggy. Team Evoke Classics

Rated 5 out of 5 stars

Mercedes 380 SEL..After speaking to Sarah over a year ago…

After speaking to Sarah over a year ago about recommissioning my Mercedes 380 SEL to sell..Another phone call this January..Professional photos which i recommend..A friendly welcoming team..Car was sold beginning of February!!..What more could i ask!..Eh up Sarah thankyou and all the Evoke team..Regards Wayne..

7 February 2025
Unprompted review
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Reply from Evoke Classics

Hi Wayne, we as so pleased to hear that, we always try our best to meet expectations and are excited to hear we did just that. Evoke Classics

Rated 5 out of 5 stars

Positive experience, would recommend.

Sarah and the team have been great to deal with. Friendly & helpful and it's good to speak to a fellow car enthusiast. Pleased with my purchase. Thanks again :)

29 January 2025
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Reply from Evoke Classics

Thanks Ryan, we are really pleased to hear that you were pleased with your purchase and are so pleased to have been able to help a fellow enthusiast. Sarah and the Team

Rated 5 out of 5 stars

Great experience

Thank you for a hassle free experience when buying my MG. Friendly helpful staff who can't do enough for you. I would definitely use you again.

12 February 2025
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Reply from Evoke Classics

Thanks so much for sharing your experience with Evoke Classics, we are glad to have helped. Sarah and the Team

Rated 5 out of 5 stars

It was easy,great communication and…

It was easy,great communication and help from Jo, couldn't have had a better experience from this company

29 January 2025
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Reply from Evoke Classics

Ahh thanks John, we really appreciate that you have taken the time to share your experience. Sarah and the Team

Rated 5 out of 5 stars

The team at Evoke have been a pleasure…

The team at Evoke have been a pleasure to deal with, both as a seller and a buyer. Great communication, fast payment and straight forward auction process. They are a nice bunch of people too. I'd happily recommend Evoke to anyone looking to buy or sell. Well done team!

18 October 2024
Unprompted review
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Reply from Evoke Classics

Wow, thanks Rich, we really appreciate your kind words and are so glad to have been able to help. 😄

Rated 5 out of 5 stars

A fantastic experience.

A fantastic experience.

The bidding process is fair and simple and the reserves are set realistically, unlike many other online platforms. The team are very friendly and helpful.

Upon collection, I had issues with the vendor (not Evoke's fault). Despite it being a Sunday, Guy and Joanne were quick to help out to get me on the road.

This is the first car I have purchased via Evoke and I will definitely be back.

26 January 2025
Unprompted review
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Reply from Evoke Classics

Hi Ben, thanks so much for your comprehensive review, we are so pleased that we could help. Sarah and the team

Rated 1 out of 5 stars

AVOID EXPENSIVE CONTROLLING

Having contacted Sarah at Evoke Classics to ask how I can sell my car through their services, at no point was I told that I can’t use my own photo images until, eventually, I was “bullied” into accepting their own pro photographers at over £100.
I questioned Matt (also at EC) about this who reacted with, “if you’re not willing to have our photographers, then we are not willing to accept your car on our auction”!

Having looked at this company T&Cs, they do not stipulate that a pro photographer is contracted for the advertising images as a necessity to selling on their website auction.

In conversation with Sarah, it became very clear that any comms are a one way street with her and she is not ready to accept any suggestions or proactive criticisms.

Due to the obstinate bullying tactics and poor comms of Evoke Classics, I will not be contracting to them anytime soon.

If they want to run an “at arms length” auction site through WWW, they have to accept the T&Cs of the selling/paying public also.
It might also help Sarah in her on going professional development to listen to people also.

30 January 2025
Unprompted review
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Reply from Evoke Classics

Hello Glyn,

It’s no surprise that you have taken the time to leave us a negative review. You made it quite clear that you would ‘tell everyone how awful we are’ as you shouted it down the

phone at me.



You have also attempted to damage our reputation on social media.



We pride ourselves on giving our customers the best advice and feel that your comments are completely unjust.

We wish you the best of luck with finding a new home for your vehicle.

Regards, Sarah

Rated 5 out of 5 stars

Great service from the team good…

Great service from the team good communication and helpful comments Will definitly use again

13 January 2025
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Reply from Evoke Classics

Thanks for taking the time to share your experience Martin. The team will be chuffed to read your kind words. Sarah and the Team

Rated 5 out of 5 stars

Everybody was friendly and helpful

Everybody was friendly and helpful. They made the process easy and stress free.

31 December 2024
Evoke Classics logo

Reply from Evoke Classics

Hi Anthony, thanks so much for sharing your experience, the team do aim to make it as easy as possible 😀. Thanks again Team Evoke Classics

Rated 5 out of 5 stars

First class service.

First class service.

20 December 2024
Evoke Classics logo

Reply from Evoke Classics

Hi Paul, that is fantastic, we are so pleased to hear it was a "First Class Service" :)
Have a great New Year

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