Conversation started off a bit sarcastic and impolite. Representative helped navigate adding my extension without being kicked out the system. At the rep said I would get a month free services for the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything worked well and I used evoice for several years. The only thing I did not care for was the user interface. It was challenging to say the least when I wanted to update voicemail boxes, add n... See more
Company replied
When you changed the app features I can no longer see the missed call numbers in the app and have to login online to the website to see the missed phone calls. It is very inconvenient. I called a cus... See more
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Have used the service for years and they've started to add some new features, but costs have nearly doubled. My account was suspended off once while travelling when there was a cyber attack on my numb... See more
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Company details
Written by the company
A business phone system with robust features to help grow your business, all from your personal phone. Start calling from your new number in minutes without any complicated setup or hardware. Our phone system can be customized to meet your business's specific needs, featuring scalable features that grow with your business, with no long-term contract.
30-Day Money Back Guarantee
Multiple phone numbers for your business, conference calling, custom greetings, auto attendant, SMS texting and more.
Cancel within the first 30 days of service for a full refund.
Contact info
United States
- (877) 581-5789
- www.evoice.com/contact/
- www.evoice.com
3.3
Average
237 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Surprisingly Disappointed
I had to update my review . I called in and received great support. A few days later my account was closed with no explanation and I’ve yet to hear from anyone. So my outlook about my experience has unfortunately changed.
7 October 2025
Reply from eVoice
Hi Monica - Thank you for your feedback! We're glad to hear you felt supported and that we could resolve things quickly.
They refuse to help the service is…
They refuse to help the service is atrocious. It is not user-friendly and when you call them out on the technologies, basic flaws nine representatives at 10 do not know how to help. I have been waiting for the engineering department to handle a very basic concern for over four days.
6 October 2025
Unprompted review
Reply from eVoice
Hello Keith Wiley - We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it can be when issues aren’t resolved as quickly as expected.
Please know that we take all concerns seriously and strive to provide timely, knowledgeable support. In some cases, certain issues may require escalation to our engineering team for a deeper technical review, which can take longer than standard troubleshooting, especially if additional investigation is needed.
That said, your experience is not the level of service we aim to deliver. We’d appreciate the opportunity to make this right and ensure your concern is properly addressed. If you haven't already, please reach out to our support team with your ticket number or contact details so we can follow up directly.
Reply from eVoice
Hello Workforce - Thank you so much for your kind words! We're thrilled to hear you're happy with the service. If you ever need anything, don't hesitate to reach out. We're always here to help!
Not having 24-7 support availability…
Not having 24-7 support availability for something as critical as a business phone service is just not acceptable. We were very satisfied up until we needed to make immediate changes and our login didn't work. We are looking at alternatives.
21 September 2025
Reply from eVoice
Hello Dennis Roundtree - Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced. We understand how critical it is to have immediate access to support, especially when it comes to your business phone service. While our support team is available from 8 AM to 8 PM EST, we strive to respond as quickly as possible during these hours. We truly value your business and would love the opportunity to resolve the issue you're facing. Please feel free to reach out to us within our support hours, and we’ll work to ensure your experience improves moving forward. We hope you’ll reconsider and give us the chance to make things right.
Nastassia handled the miscommunication perfectly
Nastassia was very helpful!
We had to change our payment method, the notices we're going to spam, our number got disconnected due to missing the notices & so we called to fix the issue. She heard the issue, checked all the boxes & got us hooked back up quickly so that our service was not interrupted. Thank you very much!
6 October 2025
Reply from eVoice
Hello Azmyth - Thank you for the great feedback! We're so glad to hear you had a great experience with our customer service. Providing spectacular support is something we take pride in!
Quick and responsive!
20 September 2025
Reply from eVoice
Hello Kershaw Realty Group - Thank you for the great feedback! We're delighted to hear that you had a great experience with our customer service.
Your new app sucks
You came out with a new app that completely sucks.
When I ask if there was any way i could go back to the old one I was told NO!.
I have to log in through a browser now just to check my messages. It says I can get phone calls through the app and that doesn't work either. Apps should be easy to use and yours is NOT!
22 September 2025
Reply from eVoice
Hello matt swearingen - Thank you for sharing your feedback. We're sorry to hear about the trouble you've had with the new app. We understand how frustrating it can be when things don't work as expected, and we're here to help make things right.
Our support team is ready to assist you. You can reach us at www.evoice.com/contact or call us directly at (877) 581-5789 Monday–Friday, 8 AM–8 PM EST (5 AM–5 PM PST), and we’ll walk you through any issues you're having.
Thank you again for your feedback, it helps us improve and better serve you.
Inaccurate information about services when they can't fix an issue
I have multiple accounts with eVoice. All of my accounts work as intended with the exception of the most recent account. I've contacted customer service MULTIPLE times to see if they can get their tech team to address the issue of the username / extension user name not being announced when callers press an extension. The phone literally rings and says "THIS IS A CALL FOR. TO ANSWER PRESS 1". Every other account I have announces the user or extension name. The tech support team says this is not the way the system is intended to work. But it wouldn't make sense any other way because it literally starts the announcement by stating "this is a call for" but then it skips the user / extension user name on this account. Customer service insists that the 3 other accounts that I have must be some exception to the rule LOL even though it only makes sense to say what user the call is for. Instead of them resetting a system setting or even offering compensation for the inconvenience, they are trying to convince me that my other accounts are offering some strange "correct" operation. Also it took 9 hours to speak with a tech support agent via chat about the issue even though they respond in less than 5 mins for every other issue.
20 September 2025
Reply from eVoice
Hello Domonique - Thank you for taking the time to share your feedback, and we sincerely apologize for the ongoing frustration you've experienced. We understand how important consistency across your accounts is, especially when features like call announcements are critical to your workflow.
We want to assure you that this issue has been escalated to our development team for further review. They are actively investigating the behavior you described and will be following up with you directly.
Your experience matters to us, and we appreciate your patience as we work toward a resolution.
Helper had bad phone service and hung up
Helper was not nice and hung up as if it was my fault we didnt have reception even when i had full bars and reception. if she didn't have good service she shouldn't have answered the phone. She did call back to finish the task but still.
18 September 2025
Reply from eVoice
Hi xxx - Thank you for your feedback! We’re truly sorry to hear about your experience. We understand how frustrating it can be to deal with connection issues, especially when it impacts communication. We appreciate you sharing this, and we’re glad to hear the task was completed. We'll review this internally to ensure our team handles situations like this more thoughtfully in the future.
Reply from eVoice
Hello Kari - Thank you for the great feedback! We're thrilled you had a positive experience. Delivering excellent service is always our top priority.
Reply from eVoice
Hi Genesis - Thank you for the kind words! We're so glad to hear you had a great experience with our customer service. Providing exceptional support is something we take pride in!
I've been having too many technical…
I've been having too many technical issues w this app. Customer service is helpful but this is my business and a missed call is a missed customer. Definitely considering going to another carrier
12 September 2025
Reply from eVoice
Hello Kalen - Thank you for taking the time to share your feedback. We're truly sorry to hear about the technical issues you've been experiencing. We completely understand how important every call is when you're running a business, and we know that missed calls can mean missed opportunities.
While we’re glad our customer service team has been helpful, we want to make sure you get a lasting solution. Please submit a request using the form at https://www.evoice.com/contact/
Be sure to include your contact details and use the code AP923OS so we can easily locate and prioritize your request.
We appreciate your patience and the opportunity to make this right.
Customer service like none other!
Unbelievable! eVoice resurrected an account that I had accidentally canceled and was even able to give me my same toll free number back! Even after I had canceled the service!
17 September 2025
Reply from eVoice
Hello Elson James Sommers - Thank you for the great feedback! We're glad to hear you had a great experience. Providing great service is always our priority.
Reply from eVoice
Hello Marci - Thank you for your feedback. We’re sorry to hear about your experience. We’ve sent you an email to follow up and resolve your concerns as quickly as possible. Please check your inbox (and spam folder, just in case), and we look forward to assisting you further.
Get evoice for your biz!
I have been using this company for over two years for my small biz. Easy sign up. Very user friendly!
11 September 2025
Reply from eVoice
Hello D. Teemac - Thank you for your great feedback. We are thrilled to know that your experience was a positive one. Providing exceptional service remains our highest priority!
Reply from eVoice
Hi Johnelle - Thank you for your kind feedback. We are pleased to know that your experience was a positive one. Exceptional service is what we do best!
Reply from eVoice
Hello Admin - Thank you for the great feedback! We're thrilled to hear you had a great experience. Providing great service is always our top priority.
Reply from eVoice
Hi Austin - Your kind feedback means a lot to us, thank you! We're thrilled to hear that you've had a great experience with our team. Providing excellent service and being easy to work with are top priorities for us, and it means a lot to know we're meeting that mark.
We truly appreciate your support!
Horrible upgrade for long time customers that had ported previous numbers into the system.
I have sent out a email with our legal counsel CCed. We wish to discuss it through the proper channels at this point.
4 September 2025
Reply from eVoice
Hello Chris B - We’re sorry to hear about your experience and appreciate you bringing this to our attention. We understand your concerns, especially as a longtime customer, and take them seriously.
We’ve responded to your email and we've shared your feedback with our product and development teams.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding as we continue to improve the experience.
Great Customer Service
The customer service representative was patient and persistent until we solved my problem.
4 September 2025
Reply from eVoice
Hi Anthony - Thank you for the great feedback! We're so glad to hear you had a positive experience. Providing excellent service is always our top priority, and it’s great to know we were able to meet your expectations.
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