Evheroes Reviews 

532
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the helpful staff for providing efficient, friendly, and professional installation services that make the entire process remarkably smooth. Consumers also deeply appreciate the prompt communication, detailed technical guidance, and consistently supportive customer service from the initial inquiry all the way to completion. However, some people mentioned experiencing unexpected technical issues with their charging units or encountering frustrating scheduling delays during the installation process. A few reviewers also noted difficulties reaching support teams and getting timely help when attempting to resolve various equipment problems.

What people talk about most

Service

People report positive experiences with service, highlighting fast and professional installations. Reviewers... See more

Staff

Consumers find staff to be positive, professional, and helpful throughout the entire process. Reviewers... See more

Customer service

Customers consistently note positive experiences with customer service, praising exceptional support from... See more

Product

Clients share ambiguous opinions on product experiences, highlighting mixed hardware reliability. While some... See more

User experience

Reviewers highlight ambiguous aspects of user experience with mixed feedback. Some consumers report a quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

EV Heroes and especially Conor that came to our house today was a true professional. He took great care in ensuring the charger was installed with the least amount of internal cable on show as possibl... See more

Company replied

Rated 5 out of 5 stars

Had our EV charger installed today by electrician Lewis. Was great from start to finish. Did a great installation. Thanks pal. EV Heros have been great with communication from start to finish thanks... See more

Rated 5 out of 5 stars

Can not recommend this company highly enough, I never normally write reviews however had to as the customer service was arguably the best I’ve ever received. Call centre , knew there stuff tech... See more

Company replied

Rated 5 out of 5 stars

Very easy to arrange with good comms and a simple, friendly install within a week of enquiry. Not the cheapest but provided what I wanted - decent model of charger with a 10m tethered cable. Only "d... See more


Company details

  1. Electric Vehicle Charging Station

Written by the company

EV Charge Point Installations - We install all leading charge point manufacturers at both residential and commercial Installations.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

532 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.6

All reviews

(532)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

5 star team

From the initial contact, through order placement, installation, setup and final handover the service from evheroes has been excellent. I was kept informed throughout the entire process, initially by the office team and then by Kyle, the installation technician. Kyle spent time discussing with me and then considering how the installation could best undertaken to suit my requirements. The final result is both neat and perfect for my needs. I am very happy to give the entire evheroes team 5 stars.

12 November 2024
Unprompted review
Rated 5 out of 5 stars

Great experience with EVheroes

The whole process of getting a home charging point installed through EVheroes was straightforward and I couldn’t fault it at all. On the day of the installation, Kyle arrived on time and explained what he would be doing and where best to situate the charger. Once he was done, he went through setting up the app and what features were available. This is the first electric vehicle we will have so it was really useful to have that guidance. Would definitely recommend EVheroes for anyone getting an EV in the future.

31 October 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service and product.

Our fitter, Kyle, was expected at 8am and turned up exactly at 8am. He was very polite and friendly and left everywhere clean and tidy. Kyle discussed everything with us and advised positioning of the charger before he started working. He worked hard and got the job done in the time specified which was about 3 hours. The longest part was connecting the charger to the Wifi but others were at the end of a telephone to help. The problem was to do with the speed of the wifi rather than Kyle.
We did have a problem when we tried to charge overnight on the first night but we had excellent telephone support who were available immediately. We also spoke to the same person each time which meant they knew our situation and we didn't have to explain it again.
Overall we are extremely happy with EV Heroes and our EV charger.

5 November 2024
Unprompted review
Rated 5 out of 5 stars

Kyle

Kyle - nice, polite chap. Left the work space nice and clean and did a great job. Great company and staff.

6 November 2024
Unprompted review
Rated 5 out of 5 stars

Great Service highly recommend

Johnny came out and completed our survey and then installed the charger. He was very friendly, efficient and knowledgeable of the product. He cleared everything away and I would highly recommend this company.

5 November 2024
Unprompted review
Rated 5 out of 5 stars

Top quality job, great customer service…

Kyle installed the Ohme Home Pro at our house - great job - nice and neat installation and very quick and easy from initial enquiry to being up and running with the new charger. Would 100% recommend.

4 November 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic from start to finish

Fantastic from start to finish, 100% professional and efficient, from Rachel who took my initial enquiry to Connor who installed the charger, I cannot speak highly enough of both of them. Knew there products well, were engaging, polite and a credit to the company. Highly recommended.

4 November 2024
Unprompted review
Rated 5 out of 5 stars

Josh Crane EV HEROES

Josh Crane worked effectively to complete the job of putting in an electric charger to a high standard. He was polite, cheerful and professional and I would recommend him.

4 November 2024
Unprompted review
Rated 5 out of 5 stars

Johnny

Johnny showed up on time, was done really quick and was really helpful in me setting up the app, couldn’t of went any better 10/10 service from
Johnny

31 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have just had my charger installed by EV Heroes.
Service has been excellent, Rebecca in the office was extremely helpful and talked me through the different chargers available.
Conor and Kyle have been today to fit the charger. They turned up on time and were very professional. Not the easiest of installations due to the position of my driveway which is set away from the house but they have done an extremely neat job and ensured that I understood the charger app before they left.
Thanks for all your help.

30 October 2024
Unprompted review
Rated 5 out of 5 stars

EV Heroes excellent job.

EV Heroes provided an excellent service. Jonnie my installer was excellent. He arrived on time, Friendly and completed a Very tidy installation. Would recommend them.

29 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service, great communication

Johnny arrived early and explained exactly what he was going to do. He got straight to work and let me know exactly where he was up to ahead of connecting the power. He tidied up after himself, gave me a demo of the app and was on his way. Excellent service.

28 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service today from Johnny

Excellent service today from Johnny. He was very knowledgeable, he set up the charger quickly and efficiently, leaving no mess. He was able to advise me on where best to fit the charger to avoid it being an eye sore on the front of the house.

25 October 2024
Unprompted review
Rated 5 out of 5 stars

From the initial enquiry to install…

From the initial enquiry to install within less than a week. Brilliant service from Rebecca who dealt with the enquiry and helped me select a suitable charger. Connor and Kyle arrived on time to install the charger today. Happy with the end result. Brilliant company.

24 October 2024
Unprompted review

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