EVGA Reviews 117

Awful customer support experience. I have bought Pre-Built computer, which came with faulty EVGA RTX 3080 GPU. I have attempted to RMA GPU myself, even contacted seller to get a detail list of parts used including EVGA RTX 3080. However, they refused to accept RMA and forced me to waste time and money by sending graphics card to retailer, which is going to forward GPU to them.
Obviously, elephant in the room here should be poor quality of GPUs. Not impressed with this company at all.
Lastly, my GPU was with non LHR, let's see if they will send me proper one, or whether I`ll have to get a refund if they send me one from KL SKU.

I've been a consistent EVGA customer since 2015. Their support rivals all other companies in the same bracket and I've always been taken care of.

Thanks EVGA!

Horrible customer service. Had a power supply that spontaneously combusted and had I not been home could have burned down the house. Tried to RMA and they blamed the user! What a joke of a company. Stay away!

for me the best VGH coperation all time i buy only evga the 10 jears waranty are the best!

EVGA is absolutely the best USA supplier for computer hardware in every regard.

Not only do they make some of the best performing and most reliable hardware, but they do it while providing the absolute best customer server of any company in and out of their field of business.

Absolute no hesitation recommending their hardware over any other mfg to friends and family alike.

I dare other companies to do anywhere as good as EVGA does.

Tried to RMA a faulty PSU.

Opted for the "small deposit" where EVGA will send out a replacement and then you send them the defective item back, sounds great UNTILL.......

1) Send the item to Germany, Fully Insured and Tracked at a cost of £25+. EVGA do not bear the costs of returns even though their product is faulty......Why should the consumer have to pick this bill up?

2) The "Collateral Charge" they expected me to pay was £160, which would be totally acceptable if it was an expensive item, but for an item I originally paid £40 for ????

In the end they are refusing to change the RMA or to accept the RMA, Absolutely shocking Customer Service !

My queue time came up to order the EVGA 3080 Ti FTW3 and the entire process went through great. Ordering was easy and Paypal went in too w/ free signature req. ( which is nice for $1500 video card )
The card was shipped and arrived by UPS way faster than I expected. The box was packed tight in an appropriate sized carton and arrived undamaged.
Awesome !

I received one of their 3080s as a replacement from the store I purchased my original card from. After a month the evga card died. They accepted the RMA but will not handle any shipping or custom fees. They also will not provided you with their company VAT number. Now the problem is not many places allow the sender to pay all fees and the ones that do require information like company VAT number. I eventually managed to get this done only to receive a DOA card. The card was missing it’s warranty sticker, the securing bolts on the back were loose and the anti static packaging was torn. So now I have to go through the headache of their RMA again paying all the fees again for their poor quality control. I should point out I was fine paying the fee the first time but due to a error the fee was not taken so they returned the card for me to send it again. Not even giving me the option to sort it. It be much easier if the my paid the fee even if they recouped the cost from you even though why should we have to pay more for their faulty product

I bought a clc 240 from EVGA in last December, in the last 8 months I have had no problems with the cooler. It is a very nice cooler in looks and in performance. recommend these products to others as well.

Woeful warranty service. These guys have a terrible warranty process where you need to register with them, then register your product, then you need to upload your invoice (incidentally, if you bought the component as part of a complete PC, you need to somehow magically produce a separate invoice for that one, specific component in the computer assembly). Once you have done this, you'll need to pull the part out of your computer and read the serial number off it and let them know that (why wouldn't you put the serial number somewhere visible without uninstalling the component?).

Now it's time for you to make a video of the problem, but they have no system to upload this, so they'll ask you to post it on youtube. Then, once they review the video and clearly hear a fan noise issue, thay'll ask you to remove the part and shake it out to make sure there is no foriegn matter in the fan.

You will diligently jump through all of these hoops, becoming increasingly frustrated, only to be told that they cannot help you without an invoice. You have the option to remove the component and send it back to them.....but who knows what would happen next. You certainly won't have a working computer in the interim.

At all costs, stay away from these guys. Companies selling high quality computer components should be better than this. If a serial number is provided and you know that the part was manufactured 18 months ago and it comes with a 3 year warranty, just start the replacement process. I don't object to a company taking a deposit before sending you a replacement part and then crediting you when they get the faulty one back, but they shouldn't need to conduct a full cavity search, a credit check, phone your mother and interview all of your ex partners just to replace a power supply with a noisey fan.

They need to do better, and you can definietly buy better.

EVGA quality decline.
Years ago I bought an EVGA GTX-560Ti, which failed within days. EVGA did replace it and I had no further problems with it. This year, I bought a new computer, a pre-built system filled with EVGA products, plus EVGA keyboard and mouse. First thing to fail was the EVGA 750 watt PSU, it lasted only 16 days. Next were the fans in the EVGA CLC240 AIO, one simply stopped, the other gave off a foul, burning odor and started running rough after 3 months of use. The EVGA X17 mouse wheel also broke after 3 months of use. One thing breaking after just a short period of use could easily be bad luck, but 3 things breaking after 3 months? I cannot chalk that up to bad luck, but seems more like really poor quality. Just waiting for the coolant pump and RTX-3070-FTW3 video card to die. Initially, I was excited to have a computer built with everything but the RAM, motherboard, and case from EVGA, now I'm sorry to report the poor quality components they are producing.

I bought a 3060 graphics card from EVGA in April, in the last three months I have had no problems with the card. It is a very nice card in looks and in performance. I have very much loved my purchase and recommend these products to others as well.

Thank You

I bought an EVGA card to upgrade it via their Step Up program. I was confident this wouldn't be an error because I heard they had the best customer services. 9 months later and I've heard nothing about the new card, other than that they won't give me the one I have been waiting for, instead giving me a worse card for the same price. They have ignored my attempts to contact them and it's been very difficult to get hold of someone. I feel like they have scammed me and will avoid them like the plague in future.

I was in the EVGA queue for a 3070 for about half a year when I finally got notified it was my turn to purchase. I ordered with a simple process and received my product within 3 days. Worked perfectly and had no issues. I haven't had the need to contact support so I can't speak to that but the product itself is good quality and works and was simple to purchase (besides the waiting :P)

I have been an EVGA customer since 2008. I have probably built over 40 PCs over that time- for friends, family, and work. Each PC I build has had at least one EVGA product. For the sake of brevity, you could say I have been a devoted supporter and advocate. For years all that I have heard is: "EVGA has the best customer service." However, this year I have had to file and ship a warranty claim. This process has not only taken nearly 2 months to complete, but customer service has minimized my issue, lied to me, and forced me to risk over $3000 while they unprofessionally treat my case.

I imagine the GPU market is a frustrating and stressful place to work right now. This does not mean that you should treat any customer poorly, much less one who you've done business with for 13 years. My RTX 2080 Ti failed, and I went through the standard warranty process. EVGA sent me a defective card. My RMA process was upgraded, and I was sent a second card as part of an 'advanced' warranty replacement. This card was also defective. At this time I reached out to customer service. In addition to expected 'canned' responses, the associate made the mistake of lying to me about having received my RMA'd cards and not being able to reproduce the flaws. Well, unfortunately those cards were actually still in transit according to UPS. I really did not appreciate this mistake, even if it was purely an accident and nothing duplicitous was intended.

I reached out to customer service with what I thought would be a rational resolution to my case, and received some willingness to work out a resolution. However, once I followed up on that resolution, I was again met with the same ignorance and disregard as previously. Moreover, this simply affirmed that they had not listened to previous correspondence at all, and totally disregarded me. So here I sit, less ~$1500, a broken GPU with no return label, awaiting a response from a customer service base that has already lied to me once, and disregarded several other communications, wondering if things will go right.

This is not ok EVGA. You once stood head and shoulders above the competition... offering superior products and service for a reasonable price. However, we can see that the almighty dollar matters more than a loyal customer base to you. The times are tough; and I am just sad to see another company succumb to greed.

Let me start with I used to love EVGA. I've bought numerous EVGA products over the years and have always been satisfied. However, this experience has soured me forever on their company and I will avoid any future purchases like the plague.

I ordered an 850W PSU from EVGA.com on February 24th, 2021. I received it on March 3rd 2021. I attempted to install it in my computer on Saturday, March 13th. It didn't work at all. The only thing that had power was my memory. The motherboard, fans and video card had no power. I was using the original cables that came with the new PSU so figured it might be a cable issue. I attempted to use different cables to see if that worked, but same thing. No power except memory. I plugged back in my original PSU and everything worked fine. At this point, I realized that I had a bad PSU. On Sunday, March 14th, I put in a support ticket with EVGA. I explained my situation and requested a refund on the product instead of a replacement. I was told that I was not eligible to get a refund because it was already 2 weeks after purchase. I told them that I didn't receive the item in the mail until March 3rd so this should be within the time frame. I should not be penalized for shipping time. I was basically told that it didn't matter when It arrived, it goes from the time I ordered it. I was and still am appalled by this. No other company that I know of does this and it doesn't make any sense. Be that as it may, I'm THEN told that I have to ship the product on my own dime. Now I’m livid. I'm sent a defective product and not only am I not able to get a refund, but I also have to pay to ship it back to the company that sold me the defective item. They then tell me that "IF" the items is defective when they receive it, I could get reimbursed for the shipping. I ship it out and receive a new one a couple of weeks afterwards. I attempt to install it in my computer, and again...same thing. It doesn't work either! I do a cable change to see if it's the cables and still doesn't work. I take it to my office and try it in another computer, and still does not work. At this point, I'm completely done. Not only am I out of the money that I spent for the defective product, but i'm also out $80 for shipping the old one back.

As an IT Manager for over 20 years, I've worked with dozens of vendors for computers parts. I've never had such a horrible experience before while working with any of them. If not for the inexplicable explanation of my not being able to get a refund despite having the item in my possession for less than two weeks, I would've been a happy customer. But the ridiculous refund policy on top of having to again spend my own money to ship back a defective product...only to be sent another defective product, has killed my desire to own anything EVGA. I absolutely abhor sending negative reviews. But in this case, it is 100% warranted.

I have had an awful experience with EVGA customer service team and RMA representatives. I sent off my 30 series graphics card for a replacement due to severe coil whine which has now appeared to be lost in the post and EVGA are unable to help in any way apart from asking for the tracking number and relaying the same information I already know back to me which is especially frustrating when having to wait 24-48 hours for each response.

I was told on the phone by the RMA team that EVGA does not cover any customs or import fees which means I was unable to insure the card through transit and I’m now down over £1000 + due to the hike in prices and stock availability. Just to add, I haven’t even given me the option to purchase a replacement card from them at MSRP.

I will always pick EVGA over other brands where posible. In the last 10 years I've probably spent over £20k with them and only had an issue once, which was easy and painless to sort out - I had a GPU with very noisy fans (constant clicking on each rotation), we went through some troubleshooting over the phone that was pretty good, and ended up uploading a video to youtube for them to see/hear better. They gave me the option to pay a deposit on a new card that they would refund once the old one arrived (understandable for £600 worth of kit), the card I recieved was actually one of the limited editions and had a cool looking back plate too, so very happy with that!