Unfortunately I recently damaged my Achilles tendon, so decided to freeze my gym membership for a few months while recovering…. A big thanks to Adam for being really supportive & sorting this out fo... See more
Company replied
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Became a member of The Phoenix Centre a few months ago. Really love the group exercise classes, instructors are experienced and energetic and offer brilliantly varied workouts. Nice space to work ou... See more
Company replied
I’ve recently joined and visited now 3 times. The staff on each visit were so friendly, helpful and professional that although the gym is clean and has all the facilities I require their friendly hos... See more
I do enjoy going to this little gym. It has felt like a safe and comfortable environment for women to train. The regulars are respectful and everyone gets on with their own thing and minds their busin... See more
Company replied
Company details
Written by the company
We are passionate about being active and staying healthy, and we want our members to be too. Whether it is state-of-the art gym equipment, excellent sports facilities, Swim England-accredited swimming programmes or fun activities for children, our centres aim to offer something for the entire community to enjoy.
Contact info
Mollison Drive, SM6 9NZ, Wallington, Sutton, United Kingdom
- 0208 773 6060
4.1
Great
9 reviews
Replied to 35% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer support
Unfortunately I recently damaged my Achilles tendon, so decided to freeze my gym membership for a few months while recovering….
A big thanks to Adam for being really supportive & sorting this out for me.
24 February 2025
Unprompted review
Reply from Everyone Active - The Phoenix Centre
Hello Diarmuid,
Ouch, we are really sorry to read about your injury, thanks so much for the review and the 4 stars.
We will pass on to the relevant manager at site who can pass on you thanks to Adam.
We hope recovery is not too long ad we get to see you soon.
Good value, fun workouts
Became a member of The Phoenix Centre a few months ago. Really love the group exercise classes, instructors are experienced and energetic and offer brilliantly varied workouts. Nice space to work out and easy parking. I also love the everyone active app, which makes booking and cancelling classes very easy. I also think it’s great value for money.
27 January 2025
Unprompted review
Reply from Everyone Active - The Phoenix Centre
Hi Sue,
How fantastic that you are enjoying the EA app and its surveying it purpose for you, we are also so glad to read they you are enjoying the classes and that they are having a positive impact on your journey.
Thanks for writing the review and we hope you have a lovely week.
Phoenix leisure is superb
Phoenix leisure is superb , great value, with exceptionally friendly, helpful staff .
The overall cleanliness of this gym is very good and for what I want it’s …perfect!
13 December 2024
Unprompted review
Reply from Everyone Active - The Phoenix Centre
Hi Mr. Kev,
Thanks for the review and the 5 stars, its great to read that the facilities and the gym at Phoenix are great value and that you find the colleagues friendly and helpful.
We will let the team at site know - Happy New Year.
I do enjoy going to this little gym
I do enjoy going to this little gym. It has felt like a safe and comfortable environment for women to train. The regulars are respectful and everyone gets on with their own thing and minds their business, I love it!
5 June 2023
Unprompted review
Reply from Everyone Active - The Phoenix Centre
That is wonderful. We are so pleased to hear we have been able to provide a safe and comfortable space. We hope you continue to enjoying using the facilities and thank you for taking the time to feedback.
Leisure Centre
All the staff are, without exception, friendly and helpful, the facilities are clean and well maintained and prices are reasonable.
13 March 2023
Unprompted review
Reply from Everyone Active - The Phoenix Centre
Thank you for taking the time to feedback. Your kind words about our staff are very much appreciated and we are glad you enjoy our facilities.
I’ve recently joined and visited now 3…
I’ve recently joined and visited now 3 times. The staff on each visit were so friendly, helpful and professional that although the gym is clean and has all the facilities I require their friendly hospitality approach was what made me decide to cancel my previous gym and join at The Phoenix centre
17 December 2022
Unprompted review
Everyone Active The Phoenix Centre
Everyone Active The Phoenix Centre very friendly staff and well managed Centre.
28 April 2022
Unprompted review
Great local leisure centre
Great local leisure centre, staff are friendly and helpful, nice atmosphere, feel comfortable here. Especially recommend the yoga classes.
26 March 2022
Unprompted review
Reply from Everyone Active - The Phoenix Centre
Thank you for your comments, gald you enjoyed your visit
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