Everyone Active Reviews 

The staff at Royston Leisure Centre
were very helpful and friendly, especially Chloe. She’s lovely and very efficient . Will highly recommend.

Very confusing & no support.
Paid for a visit to the gym but no confirmation. Nobody answers the phone so cant get any answers to any of my questions even via email. On benefit so needed to find out how to try and get myself active again but bad experience. No response to emails first and no confirmation of my booking online today!

Dear Management Team,

I am writing to make a formal complaint about the way my son and I were treated when we attended the gym yesterday.

When I signed my son up to attend the gym with me, I was specifically told that, because the online junior and parent booking system had been removed, we could simply turn up together and inform reception that we were there to use the gym.

Based on this information, we attended yesterday at approximately 4 pm, expecting to be able to exercise together as explained to us when we signed up. However, my son was refused entry because there were no spaces available. We were told that the normal supervised session was also fully booked until 5 pm.

I understand that gyms have capacity limits and safety procedures to follow. However, the problem is that I was given different information when I signed my son up, and we relied on that information when planning our visit.

More importantly, my son has additional needs and struggles to cope with unexpected changes and disappointments. He can only attend the gym with me, so being turned away without a suitable alternative was particularly distressing for him and left us both extremely disappointed.

Had we been told that we still needed to book a place or that entry could not be guaranteed, we could have made alternative arrangements rather than turning up expecting to be admitted.

I am disappointed that no suitable solution could be offered, particularly given the circumstances and the information we had previously received.

I would like you to investigate why we were given this advice when my son could not subsequently access the gym as promised. I would also like clarification on the arrangements for parents attending with juniors now that the online booking system has been removed.

Please explain what measures can be put in place to prevent this happening again and how you can ensure that my son can access the gym with me without unnecessary uncertainty and distress.

I hope you will take this complaint seriously and provide a satisfactory response.

Kind regards,

A concerned parent and gym member

This was my first visit to Studley Leisure Centre for a swim.
The staff I met were very polite.
The changing rooms are very clean .
The pool is crystal clear and a pleasure to swim in.
Those who swam in the same lane as myself were friendly.
Highly recommend and I have already rebooked for next week.
I have also recommended the pool to my swim friends.
Thank you

Simon Fearn is the reason why no one should use this company.

Based on our experience with Simon Fearn I would say avoid this business by any means.

Jacob Harley-Beckett’s rude and unprofessional conduct at Tudor Grange Leisure Centre Solihull on 20 October 2026 was unacceptable. His changing explanations, incorrect accusations towards us and refusal to seek a reasonable resolution demonstrated poor judgement and a serious lack of customer care.

His approach appeared inconsistent with Everyone Active’s values of inclusion, respect and integrity. This experience caused unnecessary discomfort, undermined our trust and jeopardised our intention to purchase membership for three adults.

I urge Head Office to address these serious concerns and review the standards of customer service demonstrated. In contrast, Zack Williamson’s helpful, considerate and professional response was greatly appreciated.

Extremely disappointing experience with Everyone Active, particularly Eversley Leisure Centre.

Didn't get my refund.
Staff are rude.
It's like a youth club staff sitting around.

I joined specifically wanting access to both Eversley and Basildon Sporting Village, only to discover that my membership did not provide what I understood I had signed up for.

My first appointment with a personal trainer was equally disappointing. She arrived 15–20 minutes late, offered no apology and was dismissive when I raised the issue.

I decided to cancel my membership and request a refund. What followed was an appalling experience of being passed between Eversley, Basildon and Wickford, with nobody taking responsibility.

The worst experience was with Courtney, the Sales Manager at Eversley, who accused me of "moaning at other centres" and threatened to stop dealing with me if I continued raising my concerns. I found her attitude rude, unprofessional and completely unacceptable.

The atmosphere among staff at Eversley also left me seriously questioning the standard of management and supervision.

The one exception has been Kerry at Wickford, who has been courteous, helpful and genuinely concerned about resolving the situation.

I have now escalated my complaint directly to Everyone Active's Managing Director and Basildon Borough Council.

Customers should not have to fight to obtain a refund or be spoken to disrespectfully simply for questioning poor service.

Everyone Active needs to take a serious look at its management, staff training and customer service standards at Eversley.

I certainly would not recommend this centre based on my experience.

honest, helpful, fair prices

The gym facilities and classes are good, however, the management team are reluctant and resistance to change that will benefit customers. I had a recent case where I inadvertently left my rings on the wristband that housed the locker key and although the user was located, nothing constructive was done to investigate whether he had my rings in his locker. Initially I sent a soft complaint, however this has been escalated following a manager trying to blame me for not requesting to see him on the day of the incident, yet in an earlier conversation he questioned why the staff member on the day had not called for his presence - as he was available. I have requested that notices are put in the changing rooms re: theft or lost items, so that users know what to do if they are affected. Also internet links to the same procedures. Also cameras adjacent to lockers - other branches have them. These have been rejected, as they have no evidence that there is an issue at their gym with thefts. If they had said they would conduct a survey, this would at least be a way of establishing a need. In addition, why be reactive instead of proactive! The way my complaint has been dealt with is poor - although the manager has apologised but is insisting his staff are fully aware of what to do when faced with theft or lost property. I have escalated the complaint further, as I feel I have exhausted my written communication with Sapphire Ice and Leisure in Romford.

No words.

Let’s make this easy, especially with regards to Studley Leisure Centre:
Consistency …..0
Empathy…….0
Quality of swimming lessons…….1
Staff getting back to you……0
Direct debit information……0
Desire to do the right/decent thing……0

All I’d say is BEWARE!! Especially if you’re thinking of swimming lessons for very young children or signing up to any form of Direct Debit.

Had an amazing customer experience off an Ellis who was great on the phone, she didn’t pressure me or made me feel like I had to set up. Answered any daft questions I had. I felt comfortable talking to her. Great customer service

The staff are always very friendly and helpful. The facilities are good and always very clean. There are many options to aid fitness and with good instructors. And there's always plenty of parking available.

Being able to walk in and not pre book a swimming slot. Helpful staff.

I have only been to the swimming pool.its outstanding. The main pool has sloping steps for you to walk down and there is a lift for people with disabilities.
The cafe has a very good selection of hot and cold foods.
All the staff I met were friendly and helpful.
I fully recommend this centre to everyone.
Swimming for OAP.was £4.60.for an hour
You need a pound for your locker.

Thanks.

This company has been very understanding about my eating habits and have given me some advice on how to improve them.

I normally visit two or three time a week. So far so good and looking good and clean at all the time

The Harrow Lodge Center while new is run very poorly.
Mansgement is never visible or available, reception staff cant answer simple queries. Emails are generic reaponses instead of actually taking the customer views on point.

Swim class is waste of money.
App cancels classes with hidden charges later in emails, ignored my management.

I had a back injury and started going in July, with so much excited to get well. But the place a money grabbing pit.
Such a shame because the class instructors are actually lovely, but the management is awful.

This review is about the Everyone Active website. I was about to award "Worst website on the planet" to HMRC but then I started to make bookings at my local leisure centre with Everyone Active. If a site was deliberately constructed in such a way as to put people off making bookings, then this one is a great success. Never have I come across a more complicated booking system. I normally book a 10.30 public swim on a Friday, which normally takes me over 10 minutes - so as usual I tried to make a booking, after as usual having scroll down dozens of different sessions on different days, rather than just selecting your session and day! But it offered me 2pm only. Never mind I thought, I'll go next week, but just to double check, I went into the search box, searched for Public Swim, Friday mornings. It offered me Fast Lane Swims on Monday. Nice. Then a side bar "Quick Book" appeared saying 'Publc Swim Friday' so I clicked on it and it offered me 10.30 on Friday. Everyone Active deserve the Worst Website award but I get an award for perseverance