Joined to access our local pool in Hamble, Hampshire. From initial problems with subscription to lack of response to our feedback about booking system, the filthy state of the pool & showers, not once... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great variety of classes and well-equipped gym. Staff always friendly and helpful. Manager very approachable for any customer queries. App makes booking so much easier but there's still the choice of... See more
Company replied
Farming out their land to private parking companies who issue £100 parking fines to registered vehicle keepers - loyal customers only there for services they paid for!
Company replied
Spoke to Marsha , memberships advisor during the Black Friday promotion. Very informative pitch and aligned the membership to my requirements. Didn't feel pressurised to take the membership , no har... See more
Company replied
Company details
Written by the company
We are passionate about being active and staying healthy, and we want our members to be too. Whether it is state-of-the art gym equipment, excellent sports facilities, Swim England-accredited swimming programmes or fun activities for children, our centres aim to offer something for the entire community to enjoy.
Contact info
Satchell Lane, SO31 4NE, Hamble, Southampton, United Kingdom
- 02382 352508
3.3
Average
13 reviews
Replied to 35% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don't expect any response to your complaints or feedback
Joined to access our local pool in Hamble, Hampshire. From initial problems with subscription to lack of response to our feedback about booking system, the filthy state of the pool & showers, not once have Everyone Active ever bothered responding. Cancelled our membership, they are just a money grabbing company with no intention to invest in their facilities.
2 September 2025
Unprompted review
Reply from Everyone Active - Hamble Sports Complex
Hello Colin,
Thank you for sharing your experience, and bringing these issues to our attention.
We’re sorry to hear about the difficulties you faced with both the facilities and communication, and that this led to you cancelling your membership.
This is not the level of service we aim to provide. Your feedback will be passed to the relevant management team so it can be reviewed and addressed accordingly.
Have a good weekend.
Great variety of classes & well equipped gym
Great variety of classes and well-equipped gym. Staff always friendly and helpful. Manager very approachable for any customer queries. App makes booking so much easier but there's still the choice of booking in person etc.
17 April 2025
Unprompted review
Reply from Everyone Active - Hamble Sports Complex
Hello Jenny,
Thank you for your great feedback! We're so pleased to read you're enjoying the variety of classes and the facilities in the gym. It's fantastic to know that our team has made a positive impression and that you’ve found the manager approachable and supportive.
We’re also glad the app has made booking more convenient for you, while still offering the flexibility of in-person options. Your comments mean a lot to us, and we look forward to seeing you again soon!
Farming out their land to private…
Farming out their land to private parking companies who issue £100 parking fines to registered vehicle keepers - loyal customers only there for services they paid for!
15 February 2025
Unprompted review
Reply from Everyone Active - Hamble Sports Complex
Hello Mr M,
Thank you so much for the review and the 2 stars, we will pass this on to the team at site to look into further.
We are sorry that you are not happy with the parking at Hamble Sports Complex, but sometimes with is local government rather than us.
Staff very helpful
Staff very helpful. I would recommend this swimming pool/gym for support with exercise, it’s very friendly too.
18 October 2024
Unprompted review
Reply from Everyone Active - Hamble Sports Complex
Hi Anna,
Thank for the review and 5 stars.
Its great to know you would recommend us, and we will pas your feedback to the relevant team at site.
The gym (the only facility i use) was…
The gym (the only facility i use) was just refurbished and it looks nice and clean. A lot of new equipment was brought in, which allows everyone to complete their training plans better and faster.
24 February 2024
Unprompted review
Small Friendly Pool - Highly Recommend
Small friendly pool, always warm. Kids and I always enjoy our family swims and I enjoy the lane swimming.
11 February 2024
Unprompted review
Speak to Marsha
Spoke to Marsha , memberships advisor during the Black Friday promotion. Very informative pitch and aligned the membership to my requirements.
Didn't feel pressurised to take the membership , no hard sell gives me an indication that I will get what I need from the Hamble site.
3 December 2023
Unprompted review
Reply from Everyone Active - Hamble Sports Complex
Thank you for your feedback. We genuinely hope that we can fulfill all your needs and requirements. Your kind words about our staff are greatly appreciated!
Reply from Everyone Active - Hamble Sports Complex
It is wonderful to hear you are enjoying the aqua aerobics and that it is helping you. Thank you for taking to time to feedback
Very nice centre
Very nice centre, great helpful staff and well maintained
6 March 2023
Unprompted review
Reply from Everyone Active - Hamble Sports Complex
Thank you for your kind words about our staff we are so glad you enjoy using the centre.
Gym that has all you need
Been in the fitness profession for 17 years and really enjoy my time at Hamble gym has everything you need, staff are friendly and members also
17 January 2023
Unprompted review
Reply from Everyone Active - Hamble Sports Complex
Thank you for taking the time to feedback. Your kind words about our staff are appreciated and we are glad you enjoy our facilities
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.