Guitar arrived almost 1-year late and they ignore customer emails
The website stated that the guitar was in-stock and would be shipped to me within 10 working days. Not only was it delayed several times, but it took almost an entire year to arrive. Due to this I requested a refund, but was told that the refund window was closed. Upon requesting it nevertheless, under the circumstances that I believe the guitar was mis-sold to me, I was simply ignored, despite writing to them over 3 times. The fact that they chose to ignore me was the reason I decided to write this review, as I deem this to be absolutely unacceptable customer service.
Reply from evertune.com
At the time of ordering, the product on the website and the customer invoice clearly stated "ETA Pending", with one of our employees having advised the customer of the supplier backlog twice, at which any point the customer could have canceled his order and received a full refund.
What happened is that the customer contacted us nearly two months after having received his order asking for a return, where as our return policy on our website states that we accept returns 14 days from receiving the order, which was communicated to the customer clearly at this point. It appears that we dropped the ball on the customer after internally checking on the support case, however there were no additional requests and there would have not been any changes possible to his order. We will reach back out to the customer regardless.