Eversfield Organic Reviews 

5,149
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the organic meat and products, describing them as fresh, tender, and full of natural flavor. Consumers also appreciate the easy ordering process and the secure packaging that keeps items perfectly chilled during transit. However, some customers also noted frustrating issues with delivery delays, packages being left in unsafe or incorrect locations, and occasional problems with customer support responsiveness. A few people also mentioned receiving specific items that did not meet their expectations regarding overall quality, freshness, or flavor. People occasionally experienced difficulties when trying to resolve these problems through assistance channels.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the delicious taste and... See more

Quality

Users describe positive interactions with quality, noting that meals cooked with the produce are exceptional... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising prompt, well-packaged... See more

Order

Clients share positive opinions on order, frequently highlighting the easy website navigation and prompt,... See more

Customer service

Reviewers express mixed feelings regarding customer service, highlighting both exceptional support and severe... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My first order from this company. I ordered minced beef and diced beef. I have no complaints about the meat, all seems fine, and bulk-buy discounts make the price less painful. I will be happy to o... See more

Rated 4 out of 5 stars

Delivered on time, the products were good. Was a little concerned that the scallops had defrosted and had to be used within 3 days. They were meant to make a nice Christmas day starter, but fell 2... See more

Rated 5 out of 5 stars

Cannot rate service and quality and helpfulness enough. Day before Christmas eve and I get the horrendous email to say DPD have damaged my package and I will NOT be getting my meat for christmas.... See more

Company replied

Rated 5 out of 5 stars

Very happy with the quality of the meat orders I have received to date. Cuts individually well packed for easy storage, straight into freezer. And the overall packing is great, even in this heatwav... See more

Company replied


Company details

  1. Online Food Ordering Service
  2. also in
  3. Butcher Shop
  4. Organic Farm
  5. Organic Shop

Written by the company

Eversfield Organic offers organic produce including meat, dairy, wild fish & game for delivery across the UK. Our story began in a small corner of Devon with a dream of producing the finest quality food, with animal welfare and care for the environment at its heart. Our commitment to organic farming lives on today through the network of exceptional producers who share our vision for a better way to farm. We're firm believers that every home should enjoy the quality and flavour of organic produce. That's why we bring fresh, Soil Association-certified organic meats, dairy, wild fish, and game from Devon's lush pastures and beyond, right to your doorstep. Choose from a carefully selected, ready made box or build your own box for a one-off or regular delivery. Think of us as your local organic butchery, just a click away. Meat and Fish Broths & Bones Wild Fish & Game Dairy

Why Eversfield Organic?

Written by the company

We are committed to the organic way of life!
We believe proper food should not require the destruction of natural order, the persistent use of antibiotics or the spreading of chemicals over our land. Our naturally diverse environment needs a little nurturing to help it thrive and provide us with naturally nutritious soils to sustain both crop and livestock. Organic offers a better deal for all; including our customers. Absent of a wealth of harmful chemicals and packed with higher levels of important nutrients, we think enjoying organic food is a no brainer.

Contact info

4.2

Great

TrustScore 4 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 43% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(5,149)

87 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I wanted take advantage of the offers - but was badly let down.

I wanted take advantage of the offers they had on recently, but I had trouble getting the offers to take effect - I sent emails asking for help, but no one came back to me, I had to chase them up and by the time they came back to me they told me the offers had finished - I was very disappointed they did not honour the offers. I have just started using Eversfield as they are a small organic business and their ethos is great. I was going to start using them for my regular shopping, rather than supermarkets. Not impressed by their customer service at all. With that attitude I didn't do the order.

21 March 2024
Unprompted review
Eversfield Organic logo

Reply from Eversfield Organic

Hello Beverly,

Thank you for taking the time to share your experience with us. We apologise for the difficulties you encountered with our promotional offers and for the delay in our response. We understand how frustrating it can be to miss out on an offer due to timing and communication issues, and we are sorry for the disappointment this caused.

Since this review was written, we have been in touch to offer you a personal discount for your next purchase.

We truly value your support. Please feel free to reach out to us directly if you have any more concerns or need further assistance.

Thank you again for your feedback.
Warm wishes,
Yasmin
Eversfield Organic

Rated 5 out of 5 stars

Inspired by Rick Stein

Inspired by Rick Stein, my husband made a 'Venison Wellington' with a venison loin - we both thought the meat was absolutely stunning ! The following evening we had the 'leftovers' cold and again the venison was absolutely delicious. I will definitely be buying Eversfield's venison loin again ...

17 March 2024
Unprompted review
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Reply from Eversfield Organic

Hi there,

Thank you so much for your wonderful review! We’re thrilled to hear that the venison loin was a hit in your household. Inspired dishes like your Venison Wellington truly showcase the quality of our organic produce, and we’re delighted it made your meal special. We look forward to serving you more of our venison loin and other products soon.

Thank you for choosing Eversfield Organic!
Yasmin

Rated 1 out of 5 stars

Poor ethics of customer service.

Their website has promotion where you can refer a friend and get some money off next time. My friend decided to try them and successfully placed the order with a discount, but I did not get anything in return for introduction as apparently account was created after placing order and not before. There was nothing on the website about that you need to register first, the code simply worked and since it was accepted by the website my friend was thinking they are doing this correctly. After contacting their customer service my friend was told that they will restore their points but I still will get nothing for referral. Thats is disgusting ethics which I am not going to support. I've given the referral to my other 2 friends too and they were about to place first orders with them, but after hearing the story they decided to place orders with competitor as their customer service is going above and beyond. The friend above also decided to delete their account with them too. 4 customers lost. Their website is also buggy, unable to add products to favourite list and the my account page looks like is unfinished with design. There is no customer ID that I can find on the account so I am just going to give you my last order number for identification (#69224) to substantiate my statement.

11 March 2024
Unprompted review
Rated 1 out of 5 stars

I ordered over £200 pounds worth of…

I ordered over £200 pounds worth of meat, the first disaster was trying the gammon steaks, tough as old boots and was inedible and went in the bin.sirloin beef roast supposedly dry aged, not a hope in hell is it dry aged, took it out of the packaging and left in a dish to get to room temperature, loads of blood in the dish.
The pork belly strips I ordered looked if they had been run over buy a truck. All in all very unhappy and you would be better off going to a local butcher or Tesco’s.
A big online con as far as I’m concerned.

1 March 2024
Unprompted review
Rated 1 out of 5 stars

Not a single order came complete and…

Not a single order came complete and undamaged in over 3 years. Fruit and veg bruised and damaged, broken cream pots and the whole box covered in cream (no attempt to eg cover it in sealed plastic bag to prevent it), fish smelly. No improvement at all despite constant complaints. Refund always given though.
Sad.

4 February 2024
Unprompted review
Eversfield Organic logo

Reply from Eversfield Organic

Hi there,

We are genuinely sorry to read about your experiences with our deliveries. It’s clear we have not met the high standards we set for ourselves and that you, as our customer, rightly expect.

In response to feedback like yours, we decided to delist fruit and vegetables from our website at the end of February and now specialise in organic meats, dairy wild fish & game. This shift allows us to focus on providing the highest quality and service in the areas where we can deliver the best customer experience.

Please know that we are also looking into the issues you've mentioned regarding packaging and handling to make immediate improvements.

We hope that you will consider returning to us soon and we have the opportunity to restore your trust in Eversfield Organic.

Warm wishes,
Yasmin
Eversfield Organic

Rated 4 out of 5 stars

Ordered a number of items

Ordered a number of items. Well if that was a Medium Chicken I'd hate to think what a small one was like lol. A bit tough but the flavour was ok I suppose. Barnsley Chops, now they were really nice, tender and flavoursome Venison steaks, I'd say the venison was the best I've ever tasted fair play, Organic butter was a bit disappointing for the price though. Think that's a fair enough review and will be ordering certain items again

2 March 2024
Unprompted review
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Reply from Eversfield Organic

Hello,
Thank you for your review.
We really appreciate all feedback from our customers, and I’m glad that you enjoyed the Barnsley chops and venison steaks, however I am sorry about the rest of the produce that didn’t meet your expectations.
Kind regards,
Natalie

Rated 1 out of 5 stars

I had and order delivered to my…

I had and order delivered to my mother's last night. All kiwis were wrinkly and gone off, tommatos are rotten, peppers soft and wrinkly, onions soft, bannan as are black, potatoes are soft nothing looks fresh what a waste of money.

29 February 2024
Unprompted review
Eversfield Organic logo

Reply from Eversfield Organic

Hi there,

First and foremost, we would like to express our apologies for the state of the produce delivered to your mother’s home. At Eversfield Organic, we strive for the highest quality in our products, and it's clear that we did not meet those standards in this instance. Your feedback is invaluable to us, and we take it seriously.

Please know that we have already taken steps to address the issues you’ve reported. As part of our commitment to excellence, we've recently refined our focus and, as of 28th February, transitioned to specialising in organic meat, dairy, wild fish, and game. This decision was made with careful consideration and customer feedback in mind.

While we no longer offer fruit and vegetables, we remain dedicated to ensuring that our selected range of organic meat, dairy, wild fish, and game meets the high expectations our customers have come to expect from Eversfield Organic. We are eager to make things right and would like the opportunity to discuss how we can better serve you in the future.

Please reach out to our customer service team at info@eversfieldorganic.co.uk with your order details. We are committed to working with you to resolve this matter to your satisfaction.

We look forward to hearing from you.
Warm wishes,
Yasmin
Eversfield Organic

Rated 1 out of 5 stars

Thoroughly disappointing

Disappointing. First order arrived with items missing, vegetables beyond their best. I was eventually refunded but only after a lot of time spent emailing multiple times.
Second order - I didn't risk ordering veg again due to the hassle last time and chicken legs had what looked like a black coarse dog hair inside the packagaing 😷 and the whole chicken (£24) was off the following day despite having 2 days on the use by date. Will not be ordering again unfortunately which is a shame as I was happy with the meat with the first order.

23 February 2024
Unprompted review
Eversfield Organic logo

Reply from Eversfield Organic

Hello,

Thank you for your review, I am really sorry that your experience with us was below expectations and to read that you won’t be trying us again. I can assure you that all customer feedback is taken on board so we’ll only be getting better in the future.

Thank you, Natalie

Rated 1 out of 5 stars

Poor qaulity of veg and salad

Poor qaulity of veg and salad, so after 1st order I decided to try the meat, pork etc, which is very good. Paused my vegetable deliveries as poor quality and not worth the price.
I then paused after last delivery, which was just meat. Then an unauthorized order was taken from my account.
I clarify, I did not have ANY veg down on my order and yet they took money and delivered an order I had weeks ago??? I tried calling, only to receive a message saying they are having "technical issues" erm yeah, I know an order came I never ordered!!
I e-mailed over the weekend, only to have the strangest of replies, no mention of the fact I did not order the veg, but that they would remove from my page??? what? It wasn't on my order page, only the meat and fish??
On top of this, I have tried to get in to my account, but cannot get in?! cannot see my orders, cannot see my subscription.
I don't like that they clearly have a glitch in there system and that they are passing me over, trying to make out it is me and not addressing that there system is compromised. I've asked for a refund.
Quality of veg and salad poor, cucumber was rotten one end, tomatoes not ripe, parsnips, kale, brussels sprouts, all old and on top of that, there system does not work and take money they should not have

15 February 2024
Unprompted review
Eversfield Organic logo

Reply from Eversfield Organic

Hello,

Thank you for sharing your concerns, and we sincerely apologise for the multiple issues you've encountered with your order and our system. Your experience is not reflective of the high standards we aim to uphold, and we are committed to making this right for you.

Firstly, regarding the quality of the vegetables and salads you received, we regret that they did not meet your expectations. As of 28th February, we delisted all fruit and vegetable offerings to focus on what we do best—providing top-quality organic meat, wild fish, and game. We believe this change will help us improve the overall quality and service we deliver.

Regarding the unauthorised order and the difficulties accessing your account, it sounds like there was indeed a glitch in our system. Technical glitches, while inconvenient, can occasionally occur. Please be assured that we are always available to assist you promptly via phone or email should any issues arise.

Again, we apologise for the inconvenience and frustration caused. We value your business and hope to restore your confidence in our services again in the near future.

Warm wishes,
Yasmin - Eversfield Organic

Rated 1 out of 5 stars

Returned after being extremely…

Returned after being extremely disappointed last year and really wish I hadn’t. Recently moved and I struggle to find organic produce here so decided to try Eversfield again. Not only were items missing but order was wrong. Additionally cabbage was not fresh and pears were smashed to bits. I get it’s the hungry gap but the quality is just not a good standard at all. Extremely expensive and not worth it at all. Won’t be back.

13 February 2024
Unprompted review
Eversfield Organic logo

Reply from Eversfield Organic

Hello,

Thank you for your review. I am so sorry that this was your experience with us after trying us again. We do try our hardest to make sure that the produce we send is the best, and I apologise that we let you down.

Natalie

Rated 5 out of 5 stars

Excellent product

Excellent product. Made some lovely stock like jelly

23 January 2024
Eversfield Organic logo

Reply from Eversfield Organic

Hello,

Thank you for your lovely review. I'm so pleased that you were able to make some great stock for your meals!

Thank you, Natalie

Rated 1 out of 5 stars

Your food is wonderful but your…

Your food is wonderful but your subscription protocol is awful and very often not working making it really difficult to order using the subscription service

23 January 2024
Eversfield Organic logo

Reply from Eversfield Organic

Hello,

Thank you for your review. We really appreciate all feedback from our customers, and I am sorry that our subscription page was experiencing some issues at the time but its back up and running now!

Thank you, Natalie

Rated 5 out of 5 stars

Great animal welfare standards reflect in excellent meat flavour.

Order arrived today, on time and well packaged with sheep's wool that we use on the garden for weed control. The other packaging can all be recycled.
The meat is beyond delicious. Eversfield chicken has a flavour that you just can't get with supermarket organic chicken no matter how you cook it. It is succulent, meaty and has a rich flavour. I love how they are reared with access to woodlands too.
I have bought some mutton chunks and look forward to a tasty stew.
Thank you Eversfield for your continued high animal welfare standards.

13 February 2024
Unprompted review
Eversfield Organic logo

Reply from Eversfield Organic

Hello,

Thank you for your review! I couldn't agree more that all of produce has the added extra something that the organic life gives!
I hope you enjoyed the mutton chunks as well!

Natalie

Rated 5 out of 5 stars

Great quality food

Great quality food, great delivery service.

23 January 2024
Eversfield Organic logo

Reply from Eversfield Organic

Hello!

Thank you for such a lovely review, and I'm so pleased that you enjoy our quality and service!

Natalie

Rated 5 out of 5 stars

I’ve been looking for a convenient way…


I’ve been looking for a convenient way of supporting fairly local organic farmers to me and this is it.
Eversfield have cleverly married together all my passions and added convenience to the mix ( which let’s face it, everyone wants these days.)
I’d rather give these guys my money than a supermarket that’s for sure!
I believe that the farmers eversfield are working with get a fair deal, which is important to me.
The beef is outrageously good!
Try these guys!

17 January 2024
Eversfield Organic logo

Reply from Eversfield Organic

Hi Beth,

Thank you for such a lovely review :) It's so great that you enjoy our values and passion to support organic farming!

Natalie

Rated 3 out of 5 stars

No enough shelf life

Hi, my fish experience the same day it arrived, I was expecting at least 2 days shelf life.
Also the sausages tasted off.

17 January 2024
Eversfield Organic logo

Reply from Eversfield Organic

Hello,

Thank you for your review, I am really sorry for your experience, and that you didn't reach out to us at the point of your delivery. I hope you trust this isn't our usual standard and try us again!

Natalie

Rated 5 out of 5 stars

Regular orders

We choose to order every week from Eversfield as opposed to competing farms/organic food producers. We do this because they are the most reliable (from what we’ve found), competitive on prices and a good customer service team, had one issue over the last few orders and it was fixed. Thank you!

23 January 2024
Eversfield Organic logo

Reply from Eversfield Organic

Hi Tyler,

Thank you for your review! We do everything we can to give our customers the best produce at the best prices, so we thank you for being a loyal customer!

Natalie

Rated 1 out of 5 stars

Missing items

Secondly delivery, only half the goods showed up and items were already out of date. Due to this I checked my first order and realised 2 items were missing…

15 January 2024
Eversfield Organic logo

Reply from Eversfield Organic

Hello,

Thank you for your review. I understand that you got in touch and we were able to resolve your concerns and queries, but I do apologise again that your order wasn't up to our usual standard.

Natalie

Rated 5 out of 5 stars

Best venizon ever

Excellent food ery tender and tasty

25 January 2024
Eversfield Organic logo

Reply from Eversfield Organic

Good afternoon,

Thank you for your review! I'm pleased that you enjoyed your order so much and found your food to be tender and tasty!

Natalie

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