Eva Trio Reviews 

Got Eva Solo Rise Kettle (black) because of the design, but it only lasted 3 months. The first problem is that it is not possible to remove the lid, so you can only look inside it by removing the little waterfilter and looking through the a coin sized hole. After about 3 months of usage the kettle stopped switching off when water was boiled. We have soft water and there was only a little build up inside the kettle, but according to Eva Solo it is enough to break it.
The biggest issue for me though, is the way they handled my complaint. Maybe I did not clean it enough, but for them to completely dismiss any fault in their product after such a short usage is unacceptable for any product, no matter if its a €15 or €80 kettle.

Super gode materialer, holder og er nem at rengøre.

I would give this company 0 stars, if that were possible, as their customer service/after-sales is simply terrible. Considering they are positioning themselves as a high-class brand and the extortionate price of their products, this is totally not acceptable.
We had one of their small coffee makers and absolutely loved it. Unfortunately, the carafe broke, and we found out the hard way that no replacement is available. We ordered what we thought was a like-for-like replacement, but, as it turns out, they’ve changed the size of the carafe and discontinued the original size, which means you have to buy the whole set again, because the original insulating sleeve does not fit the new, larger size. I contacted their customer service department to ask for either a smaller replacement carafe or some good will towards supplying an insulating sleeve for the larger one (which, by the way, is big and clumsy and nowhere as nice as the original smaller one), and their customer service had the audacity to send me a link to the over-priced insulating sleeve on their website, even initially claiming that I had got it wrong and that they’d never made a smaller size. I subsequently sent them a photo of the smaller sleeve with the Eva Solo logo on it, and they then admitted that they did, but it was discontinued. Their communication was unbelievably arrogant and totally unsupportive. I will never buy their products again, no matter how stylish they look and will also tell this story to everyone who had previously admired the original coffee maker (it really was brilliant). Shame on you, Eva Solo! You really need to look at your customer service!

I bought a very expensive birdfeeder in glass. I have had it on my balcony for one year and now the top has cracked and the whole thing is broken. Their customer service answered that they do not replace glass (!) That would have been good to know BEFORE I paid 1000 kr for a birdfeeder in glass... I consider it a fraud to sell something so expensive and not replace it when it is obviously the product that is at fault.

Avoid.
Ordered a kettle that arrived with an EU plug not a UK plug.
Returned but they refused to refund £20 return shipping costs back to Denmark.

Very bad customer service if there is something broken on the product! Better buy another brand!

I brought 1 of there solo Eva patio heaters just under £500 pounds looks great worked well unfortunately it was knocked over and the bulb broke, I contacted evasolo several time for a replacement bulb to be told they cannot help me when I asked them to pass me the manufacture details so I could try and purchase from them they refused. I have 2 other brand heaters where I can purchase replacement bulbs online.

Don’t buy, very bad quality, the product’s glass broke after a few days of use. Eva solo customer services responded to us very coldly saying that the glass isn’t guaranteed. Buy cheaper products, you’ll be happier and will be able to replace the item for a fraction of the cost.

Got a birdbath that despite looking great broke in a frost within a month. Customer service was lousy and they claimed there was nothing wrong with the product. Sort it out Eva Solo.

Towels of terrible quality, cotton particles of threads and pile constantly fall off from them. After wiping the body, these particles remain on it, despite the repeated washing of the towels. I have never met such a quality before. There was no response to numerous requests for comment on this fact and the return of goods. I do not recommend this store and manufacturer for shopping.

Bought a frying pan and the the handle became very loose after few uses. Also bought a 10l pot and came damaged. It’s poor quality and it left water marks that we can’t remove. Contacted customer service but no response. Wouldn’t recommend.

Inner Part of a thug exploded. Boiled water was flowing around as bottom exploded with it. Write their customer service in a friendly manner, just requesting a response from their end. Never heard anything. Nice product but worst CS ever..

Dreadful product and customer service. We've had an Eva solo stovetop kettle for about 3 years. First it started to leak, I mean the welded seam at the base actually came away from the kettle body. Then the lid broke and after contacting Eva Solo, they refused to help because I was outside of the two year warranty. We did not pay the full price for the kettle as we won it, but it retails at one £150! We've now bought a nice Judge stovetop kettle with a 25 year (yes you heard it right) guarantee for £31. They may be trendy and cool, but as ever, it's functionality over form for me! Never again.

Disappointed end user of now two defect Eva Solo stainless steel thermos.
The thermos simply puncture and content goes cold after a short while.
This happens some years after the warranty period ends. Great engineering job on EOL ;-(