I can’t recommend Emma in the Servicing Department highly enough! Her customer service is absolutely outstanding. She is always so friendly, chatty and approachable, and genuinely goes abo... See more
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We were in to buy a used car, we met the sales person and Ross and he was extremely helpful. Letting us know different options. It’s nice to have the manager come out and make himself known.
Reception staff very friendly and helpful. Full health check carried out which I wasn’t expecting as van was recalled for a timing belt/chain issue. Very impressed with level of service.
Company replied
Absolute joke of a company. Almost six months since we bought a ten thousand pounds car cash and its still not fixed. Customer service is virtually non existent. "We will call you back" has only happ... See more
Company replied
Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Laurieston Road, Grangemouth, FK3 8XX, Falkirk, United Kingdom
- 01324 673300
3.6
Average
418 reviews
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Returned back for some additional…
Returned back for some additional repair work for my Mokka, found the service team very helpful, work booked in around my availability, courtesy car made available for the time I required, happy to return for any further work/services.
22 July 2024
Unprompted review
Reply from Evans Halshaw - Vauxhall Falkirk
Hi Andrea,
Thank you for taking the time to leave this review.
We are delighted to hear that you were happy with the service you received.
We appreciate your kind words about our team and their willingness to work around your schedule.
Evans Halshaw Customer Services
Horrendous aftercare
Travelled from Durham to Falkirk to buy a Peugeot 208 was great until we had paid basically. Had a tyre pressure fault which was reset but became a fault on drive home. Rang garage don’t want to know. Couldn’t get booked in latest EH for 2 weeks so advised to call dealer back to make arrangements. Rang twice asked to speak to sales manager never calle back. Stone chips needed touch up pen for car which we have called up maybe 6 times now over 2 weeks. No one cares or wants to know just get told will call you back and no one ever does. Thanks for nothing will buy my own.
10 July 2024
Unprompted review
Reply from Evans Halshaw - Vauxhall Falkirk
Hi Steve,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com.
Thank you,
Evans Halshaw Customer Services
Yet again great service
Yet again great service
You never seem to fail
Thanks to Jim and his team for another ⭐️⭐️⭐️⭐️⭐️ service .
23 May 2024
Unprompted review
Reply from Evans Halshaw - Vauxhall Falkirk
Hi Robert,
We are happy to see that your recent visit to Evans Halshaw was a positive one!
The dealership is always available for any assistance that you may need.
Thank you for taking the time to leave us your rating!
Evans Halshaw Customer Services
Happy Customer
I've been using this garage for a few years now .From sales to service i cant fault it .Would happily buy again from them.
12 July 2024
Unprompted review
Reply from Evans Halshaw - Vauxhall Falkirk
Hi Michael,
Thank you for your kind words and continued support. We appreciate your loyalty and are glad you've had positive experiences with our sales and service teams.
Best wishes,
Evans Halshaw Customer Services
Reply from Evans Halshaw - Vauxhall Falkirk
Hi,
Thank you so much for the review.
Take care,
Evans Halshaw Customer Services
Was good at Evans Halshaw Falkirk
Was good at Evans Halshaw Falkirk, seem like they genuinely wanted to help me.
26 June 2024
Unprompted review
Reply from Evans Halshaw - Vauxhall Falkirk
Hi James,
Thanks for the 5 star review of Vauxhall Falkirk.
We appreciate your kind words.
Evans Halshaw Customer Services
David
Great staff very helpful very knowledgeable and allowed you time too consider all the options.
24 June 2024
Unprompted review
Reply from Evans Halshaw - Vauxhall Falkirk
Hello David,
Thank you for your five stars! We value your feedback.
Evans Halshaw Customer Services
Great friendly staff
28 June 2024
Unprompted review
Reply from Evans Halshaw - Vauxhall Falkirk
Hi Martin,
Thank you very much for leaving a review!
Have a nice day!
Evans Halshaw Customer Services
Excellent experience with Evan’s…
Excellent experience with Evan’s Halshaw great team polite and professional will certainly be back.
31 May 2024
Unprompted review
Reply from Evans Halshaw - Vauxhall Falkirk
Hi Lyndsey,
We’re happy to hear you had such a positive experience!
Have a fantastic day!
Evans Halshaw Customer Services
Reply from Evans Halshaw - Vauxhall Falkirk
Hi Mr Marty,
Robert and the management team take pride in providing excellent customer service.
Take care,
Evans Halshaw Customer Services
Service and Mot.
Car was in for service and MOT. was kept upto date with reminders to let me know when and what to bring. Courtesy car was ready when I arrived. No issues at all with courtesy car clean and reliable. Car was serviced and motedin a timely fashion with details and video provided. Contacted me to let me know car was ready. (Found lots of other garages you end up chasing them to find out status) Car had been cleaned and valeted upon pick up. No issues at all and price fairly reasonable.
25 June 2024
Unprompted review
Reply from Evans Halshaw - Vauxhall Falkirk
Hello David,
Thank you so much for taking the time to review your experience with us.
We are absolutely thrilled that you have rated us so highly!
Kindest regards.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Vauxhall Falkirk
Hi Eva,
Thank you for the positive review!
Take care!
Evans Halshaw Customer Services
Sales
Bought my Audi through this garage, 100% hastle free and dealt with swiftly and with courtesy.
22 June 2024
Unprompted review
Reply from Evans Halshaw - Vauxhall Falkirk
Hi,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Evans Halshaw Customer Services
MY VEHICLE DEVELOPED A FAULT AND AS I…
MY VEHICLE DEVELOPED A FAULT AND AS I HAVE MOBILITY ISSUES REQUIRED IT TO REPAIRED ASAP.
MY LOCAL BRANCH IN EDINBURGH WAS UNABLE TO WORK ON IT WITH A 8 WEEK WAITING LIST.
EVANS HALSHAW FALKIRK HAD ME UP AND RUNNING WITHIN 5 DAYS. THE PUT THEMSELVES OUT TO HAVE IT DONE EARLIER THAN DAY OF BOOKING. THEY WERE HELPFUL AND STAFF LOOKED AFTER MYSELF AS WELL AS VEHICLE
5 June 2024
Unprompted review
Reply from Evans Halshaw - Vauxhall Falkirk
Hello George,
Thank you very much for taking the time to leave us this positive review!
Our aim is to deliver a positive customer service.
Have a great week!
Evans Halshaw Customer Services
First Class Customer Care
I took my car in for its annual service. First class from start to finish.
8 June 2024
Unprompted review
Reply from Evans Halshaw - Vauxhall Falkirk
Hello Alex,
Thank you very much for leaving a review!
Have a nice day!
Evans Halshaw Customer Services
Great customer service.
17 June 2024
Unprompted review
Reply from Evans Halshaw - Vauxhall Falkirk
Hi Lisa,
A big thank you for leaving us a 5* review!
Have a lovely day!
Evans Halshaw Customer Services
Great service from Daniel in sales
Great service from Daniel in sales. Would recommend to anyone, especially those who aren’t 100% sure, Daniel is very helpful and informative.
5 June 2024
Unprompted review
Reply from Evans Halshaw - Vauxhall Falkirk
Hi Kyle,
Thank you for the great review and the feedback for Daniel.
We really appreciate it and look forward to welcoming you back again!
Evans Halshaw Customer Services
Reply from Evans Halshaw - Vauxhall Falkirk
Hi,
Thank you for such a positive review.
Have a wonderful day!
Evans Halshaw Customer Services
Great customer service
Great customer service. Can't praise the staff enough at the dealer branch. Had to reschedule my car service and mot test a couple of times then ask if these could be done at short notice. Staff were very helpful and managed to fit my car in within 24 hours. That enabled me to have my car ready for a trip away the day after. The technician provided a full video report and all documentation was comprehensive. Full marks. I've used this branch of Evans Halshaw for around the last 15 years and have always found them to be top notch.
31 May 2024
Unprompted review
Reply from Evans Halshaw - Vauxhall Falkirk
Hello Andrew,
Thank you for the great review!
We really appreciate you taking the time to feedback your experience.
We look forward to welcoming you back.
Evans Halshaw Customer Services
First service
To start with, I am very happy with the phone call and the price I was quoted, and the person I dealt with on the day I arrived for my service was very friendly and seen me out to my car after they were finished.
21 May 2024
Unprompted review
Reply from Evans Halshaw - Vauxhall Falkirk
Hello,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Evans Halshaw Customer Services
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