Great service from start to finish from Ihsan . He helped me with purchasing my new car, talked me through everything I needed to know and discussed all options available to me. A pleasant experience... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
How big is the customer help department? A quarter of all the reviewers are being asked to contact them to give more details about their bad experience! Where does the dealership principal park? He... See more
Mr. Ihsan and Mr. Miguele were super helpful right from the very beginning. They guided me through all the documentation and paperwork step-by-step, making everything clear and easy to understand. Th... See more
Company replied
Part exchanged my car here today and must say the service was second to none. A huge shoutout to Nick who made the sale hassle free and gave us all the time in the world to make sure we were happy.... See more
Company replied
Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Aylestone Road, LE27QN, Leicester, England, United Kingdom
- 0116 490 9880
3.7
Average
259 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Please see my feed back report as i am…
Please see my feed back report as i am a dissatisfied customer and ha to pay £126.00 00 for the unlock key of tyres including fitting charge as the key was not supplied to me by the retailers Hyundai Evans Halshaw of Aylestone Rd Leicester when the car was handed over to me in July last year . I had to pay £126.00 for the negligence of the sales dept last Tuesday 30th December. I truly and honestly deserve for the refund of £126.00, neither i was told to report if there was anything missing within six months of purchase. I trusted the good faith of the sales dept and had to pay the price for it.
30 December 2025
Reply from Evans Halshaw - Hyundai Leicester
Dear Nandita,
Thank you for taking the time to rate the experience you have had with Evans Halshaw Brand . Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at help@evanshalshaw.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Evans Halshaw Brand Customer Services
Poor organisation, understaffed, lack of care
Terrible service. Poor organisation, no communication between teams. Lengthy waits- an hour on site for a simple pick up, lack of customer and vehicle knowledge.
Seemed each car had been misplaced in the lot with customers given keys and just sent out with no help to locate their car in the overcrowded lot. Many vehicles including mine were blocked in when eventually found.
My car was scratched during cleaning, still no promised call to resolve. Car cleaning was half finished and of a very poor standard.
Tried to sell me a service plan after all that!
29 December 2025
Reply from Evans Halshaw - Hyundai Leicester
Hi Robinett,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Evans Halshaw Brand Customer Services
Used Iconic EV sale
I went with my son to buy a car. We where very dissapointed with the experience and I list the following. No negotiation on price. No negotiation og trade in offer. £150.00 to have to car which they where selling bought to Leicester. £22.00to re-charge the car. No warranty on used EV cars whatsoever. This put us off and EH lost a sale and lost any recommendations from us as a multi car family.
We went to Sandicliffe Ford Welford road and the experience was so different and welcoming. Negotiated on price of car. Negotiated price for trade in. No charge for bringing car to Leicester and no charge for re-charging car. Extended warranty on EV car. So sale to Sandicliffe and future recommendations. I emailed the sales guy at EH and to date still no reply. Very unprofessional and rather dissapointing.
30 November 2025
Unprompted review
Reply from Evans Halshaw - Hyundai Leicester
Hi Paul,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Evans Halshaw Brand Customer Services
Waste of time and effort
Waste of time and effort. Offer to buy you car, you send all the details and they call back and talk a good game and then even have the courtesy to tell you that they can’t meet your expectations, they just ignore you. I didn’t realise they were part of the Lithia Group who are an absolute shower. Avoid Avoid Avoid
23 December 2025
Unprompted review
Reply from Evans Halshaw - Hyundai Leicester
Hello,
Thanks for sharing your feedback on your experience with Evans Halshaw Hyundai Leicester . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Hyundai Leicester Customer Services
Reply from Evans Halshaw - Hyundai Leicester
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Hyundai Leicester Customer Services
HORRENDOUS - POOR CUSTOMER SERVICE GO ELSEWHERE.
I have been waiting 14 days to find out whether my 2001 Tuscon repair is covered by a warranty at Evans Halshaw Leicester. I rang several times and never got through to the service dept 2 weeks ago, so I went in personally a 20 minute drive.
They said it was covered no problem and booked it in.
I took it in, they had it 2 days and did nothing. I rang and then went back to collect the car as I had personal matters to deal with. They said they would ring me back,they never did. I rang again today 14 days later to be told the service manager would ring to update me. (FAT CHANCE) The same old poor poor customer service, not enough staff on to cover any call backs and they keep you standing around for ages in the service dept and no one asks to help you as they only have minimum cover on the desks. IT IS ABISMAI AFTER CARE they are on top at selling you a car, but after the sale they dont care. If I could go to another HYUNDAI Dealer I would but its the other side of the county.
11 December 2025
Unprompted review
Reply from Evans Halshaw - Hyundai Leicester
Hi Adrian,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Evans Halshaw Hyundai Leicester Customer Services
Avoid Evans Halshaw at all costs
Avoid Evans Halshaw at all costs. I bought a Volvo XC60 from their Leeds branch in October 2025 and within 6 days it went into limp mode. Communication was awful from day one. The car was taken to Volvo Leicester, where I had to chase every update myself because Evans Halshaw barely communicated a thing.
After finally getting the car back, I checked the history and realised it wasn’t even serviced before being sold, despite being due in November 2025. I’ve now had to book and pay £399 for a full service myself.
On top of that, the automatic windscreens wipers still don’t work, after being told there were no issues with the car and now Volvo have quoted £250 to put this right , another cost I shouldn’t be facing on a car I bought and only had for 6 days.
We are now in the process of consulting with the Motor Ombudsman because this dealership has failed at every basic responsibility expected of a main dealer.
Absolutely shocking experience. I would strongly recommend avoiding both Evans Halshaw Leeds and Evans Halshaw Leicester.
9 October 2025
Reply from Evans Halshaw - Hyundai Leicester
Hi Brandon,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at help@evanshalshaw.com and we will ensure to put you in contact with the leadership team.
Thank you,
Evans Halshaw Customer Services
Great customer service
Great customer service! Especially nick he was absolutely brilliant, ellie was also very helpful, they both worked so hard and did everything they could to help us. In turn we drove away in the family car of our dreams. Thank you so much! :)
29 November 2025
Unprompted review
Reply from Evans Halshaw - Hyundai Leicester
Hi Chez,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Nick and Ellie at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Excellent service desk
Thank you very much to the service desk who were extremely polite and professional in relation to an issue (misunderstanding) arising in relation to a service. This was resolved to my complete satisfaction, with no arguments or quibbles on their part - I was left with a very positive impression, and will certainly return.
12 February 2025
Reply from Evans Halshaw - Hyundai Leicester
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Hyundai Leicester Customer Services
Super fast service to fix a faulty…
Super fast service to fix a faulty brake caliper under warranty.
Friendly and helpful staff who kept me informed at all times.
27 November 2025
Reply from Evans Halshaw - Hyundai Leicester
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Evans Halshaw Hyundai Leicester Customer Services
Arranging of service
Arranging of service - poor - No call back on my first 2 contacts , eventually got to speak to someone after 3 days.
Wash - mediocre
Valet-which i was owed - could have been done if you had desire to do
26 November 2025
Reply from Evans Halshaw - Hyundai Leicester
Hi Anon,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com? They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
Extremely poor communication
Extremely poor communication. Calls not answered after messages left. I could have collected the car 5 hours earlier if someone had let me know
24 November 2025
Reply from Evans Halshaw - Hyundai Leicester
Good Morning, Bradley
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Evans Halshaw Brand Customer Services
everything worked well.
10 November 2025
Reply from Evans Halshaw - Hyundai Leicester
Hello Robert,
Thanks so much for your positive feedback and for choosing us. We're glad your experience was a good one, and we'd love to know what could have made it a full five stars next time. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Hyundai Leicester
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Leicester Customer Services
Check in for service was quick and done…
Check in for service was quick and done with a friendly service.
A pleasant wait with coffee provided.
Very pleased.
19 November 2025
Reply from Evans Halshaw - Hyundai Leicester
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
My husband and I both own Hyundai
My husband and I both own Hyundai, but when our local Hyundai is so unhelpful, has put us off. We are both looking for new cars, but will not be a Hyundai anymore.
Staff in Leicester have consistently unhelpful. Today I went in to book Service and ask if I could try their charger for 5 mins just to find out if it our charger at home or my car. I was told I would need diagnostic booking for 199, and won't be for 10 days. My car had 35 miles which would not last 10 days. I got a shrug as a response.
Deeply disappointed as really like the cars but the aftercare and service is terrible. I will be writing to head office too.
18 November 2025
Unprompted review
Reply from Evans Halshaw - Hyundai Leicester
Hi Nita,
Thanks for sharing your feedback on your experience with Evans Halshaw Hyundai Leicester . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Hyundai Leicester Customer Services
Brilliant from start to finish
Brilliant from start to finish.
First painless (Service and MoT) I’ve experienced in 5 years.
12 November 2025
Reply from Evans Halshaw - Hyundai Leicester
Hello John,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Shite
Awful until the last day when it went smoothly but before then far too bad to ever consider getting a car with EH again… hell when I got the car it was another dealer who I wish were still there….
5 November 2025
Reply from Evans Halshaw - Hyundai Leicester
Hi Stewart,
Thanks for sharing your feedback on your experience with Evans Halshaw Hyundai Leicester. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com? They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Hyundai Leicester Customer Services
Service was done whilst I waited
Service was done whilst I waited. Staff were helpful and friendly.
31 October 2025
Reply from Evans Halshaw - Hyundai Leicester
Hello Ian,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Hyundai Leicester Customer Services
Overrun in the timing of the service/…
Overrun in the timing of the service/ MOT and pressurised to accept non urgent remedial work- rear brakes need doing sir, shall we complete? No thanks
31 October 2025
Reply from Evans Halshaw - Hyundai Leicester
Hello,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at help@evanshalshaw.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Evans Halshaw Hyundai Leicester Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.