Absolutely amazing Anna was fabulous and put my mind d at rest straight away Great service very happy customer I will be returning customer purely for Anna’s customer service
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Staff friendly, efficient and professional but parking a total nightmare. Difficult to check your car in if you can't park. Tech staff let me use the MOT bay otherwise there was nowhere else to park.
Company replied
Customer service dreadful. Lack of communication including no response to contact by emails and webchat. Eventually responded 3 weeks later but only after my phone call. Wonderful lady on s... See more
Company replied
Buying my first car in the UK was a big step, and Sam made the whole experience smooth and stress free from start to finish. As I live several hours away from Gateshead, almost everything was ha... See more
Company replied
Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Shearlegs Road, Felling-By-Pass, NE8 3EJ, Gateshead, United Kingdom
- 0191 477 0066
4.4
Excellent
457 reviews
Asks customers to review
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Absolutely amazing
Absolutely amazing
Anna was fabulous and put my mind d at rest straight away
Great service very happy customer
I will be returning customer purely for Anna’s customer service
6 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Evans Halshaw - Hyundai Gateshead
Hello David,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Sales disgusting
Sales disgusting. Make you wait around ignore you when obviously waiting for help. Make an agreed appointment then are too busy to see you on time. Don"t provide the info. agreed on pricing and delivery. Shambles from start to finish. If they cant get the sales pitch right it tells you what their cars are like and their after sales. Warranty must be a nightmare with this shower. Would not buy a bent nail off Evans Halshaw or recommend my worst enemy to walk into their show room let a lone buy a vehicle.
25 July 2026
Unprompted review
Reply from Evans Halshaw - Hyundai Gateshead
Hi Paul,
Thank you for feedback.
We are sorry to hear that you remain dissatisfied with the handling of your concerns and we appreciate your feedback.
This is not the level of customer service that we aim to provide and we apologise that you have not received the experience you expected.
We would welcome the opportunity to review your concerns further and ask if you could please contact our Customer Service team via help@evanshalshaw.com.
Thank you
Evans Halshaw Hyundai Gateshead – Customer Services
Reply from Evans Halshaw - Hyundai Gateshead
Hi,
Thank you for your feedback.
We are sorry that our service did not meet with your expectations, and we appreciate you bringing this matter to our attention.
To help us improve our service to our customers, please could you provide further details about your experience to our Customer Services team via help@evanshalshaw.com.
Thank you
Evans Halshaw Hyundai Gateshead – Customer Services
Professional friendly staff.
Staff friendly, efficient and professional but parking a total nightmare. Difficult to check your car in if you can't park. Tech staff let me use the MOT bay otherwise there was nowhere else to park.
29 July 2026
Reply from Evans Halshaw - Hyundai Gateshead
Good Morning/Afternoon
Thank you for taking the time to leave us a review and for recognising our team’s efforts. We will ensure your feedback is shared with Evans Halshaw Hyundai Gateshead.
We would like to understand what would have made your experience five-star so we can continue improving our service.
Please do not hesitate to contact our Customer Services team via
help@evanshalshaw.com if we can assist further.
Thank you
Evans Halshaw Hyundai Gateshead – Customer Services
Extortionate labour charges
Evans Halshaw Hyundai Gateshead Extortionate labour charges, too many attempts to upsell and poor telephone answering
29 July 2026
Reply from Evans Halshaw - Hyundai Gateshead
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that you have not been contacted regarding your ongoing complaint.
Please email our Customer Services team via help@evanshalshaw.com and we will ensure that contact is made with you.
We apologise for any frustration caused to you in the meantime.
Thank you
Evans Halshaw Hyundai Gateshead – Customer Services
Reply from Evans Halshaw - Hyundai Gateshead
Hello, Iraj
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Gateshead Customer Services
Reply from Evans Halshaw - Hyundai Gateshead
Hello Lorraine,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Gateshead Customer Services
Reply from Evans Halshaw - Hyundai Gateshead
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Gateshead Customer Services
Really professional and attentive…
Really professional and attentive staff. Everything done to the times stated, any questions dealt with. Very helpful.
7 March 2026
Reply from Evans Halshaw - Hyundai Gateshead
Hello David,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Gateshead Customer Services
I've been using this garage for the…
I've been using this garage for the past 5 years. Wouldn't take my vehicle anywhere else
3 July 2026
Reply from Evans Halshaw - Hyundai Gateshead
Hello Kerri,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Disappointing
The service took significantly longer than expected.
I didn’t receive a progress video.
I didn’t receive a summary of work done.
3 June 2026
Reply from Evans Halshaw - Hyundai Gateshead
Hi David,
Thanks for sharing your feedback on your experience with Evans Halshaw Hyundai Gateshead. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Hyundai Gateshead Customer Services
Total lack of customer service.
Customer service dreadful. Lack of communication including no response to contact by emails and webchat. Eventually responded 3 weeks later but only after my phone call.
Wonderful lady on service reception was extremely helpful. Only plus of whole experience.
123 point checks hadn't been completed as issues with car from day 1.
Still issues with car. Lost all confidence in Evans Halshaw Hyundai Gateshead so having another garage look at it.
After years of purchasing cars including from other Evans Halshaw garages I would not recommend using this garage.
1 May 2026
Reply from Evans Halshaw - Hyundai Gateshead
Hello Michael,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
Excellent reception service
22 June 2026
Reply from Evans Halshaw - Hyundai Gateshead
Hello Mike,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
no probs from start to finish
23 June 2026
Reply from Evans Halshaw - Hyundai Gateshead
Hello Colin,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Gateshead Customer Services
Friendly and helpful same day service
Friendly and helpful same day service. Needed a quick turnaround the the team sorted.
19 June 2026
Reply from Evans Halshaw - Hyundai Gateshead
Hello Andy,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Gateshead Customer Services
Hyundai warranty at Evans Halshaw Gateshead
Had a problem opening my tailgate. Booked an appointment easily. Problem was resolved on the day of visit. Recommend Evans Halshaw
10 June 2026
Reply from Evans Halshaw - Hyundai Gateshead
Hello Henry,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Customer Services
Evans Halshaw, Gateshead
Evans Halshaw, Gateshead.
I dealt with two people - Michael Porter and Martin Mason - both of whom were excellent in every aspect regarding my car purchase.
I would have given a 5 star review, but a promise to have the vehicle's few knocks on the bodywork straightened out wasn't kept, but otherwise the whole process was straightforward from start to finish with a few options given for financing the deal.
19 June 2026
Unprompted review
Reply from Evans Halshaw - Hyundai Gateshead
Hello Steve,
Thank you for your review and for recognising the team's efforts, we'll make sure your feedback is passed on. We'd love to understand what would have made it a five-star experience so we can continue developing our service. Please don't hesitate to reach out directly if we can assist further.
Evans Halshaw Brand Customer Services
Very friendly staff
Very friendly staff, professional and couldn't have done more for me.
19 June 2026
Reply from Evans Halshaw - Hyundai Gateshead
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Hyundai Gateshead
Hello Albert,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
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