Staff friendly, efficient and professional but parking a total nightmare. Difficult to check your car in if you can't park. Tech staff let me use the MOT bay otherwise there was nowhere else to park.
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See what reviewers are saying
Buying my first car in the UK was a big step, and Sam made the whole experience smooth and stress free from start to finish. As I live several hours away from Gateshead, almost everything was ha... See more
Company replied
Customer service dreadful. Lack of communication including no response to contact by emails and webchat. Eventually responded 3 weeks later but only after my phone call. Wonderful lady on s... See more
Company replied
How great it has been to have a young man with both the knowledge and helpful attitude to guide us through the experience of purchasing a new vehicle. Josh Heatlie has made this purchase straightfor... See more
Company replied
Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Shearlegs Road, Felling-By-Pass, NE8 3EJ, Gateshead, United Kingdom
- 0191 477 0066
4.5
Excellent
453 reviews
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Professional friendly staff.
Staff friendly, efficient and professional but parking a total nightmare. Difficult to check your car in if you can't park. Tech staff let me use the MOT bay otherwise there was nowhere else to park.
29 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Extortionate labour charges
Evans Halshaw Hyundai Gateshead Extortionate labour charges, too many attempts to upsell and poor telephone answering
29 July 2026
Reply from Evans Halshaw - Hyundai Gateshead
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that you have not been contacted regarding your ongoing complaint.
Please email our Customer Services team via help@evanshalshaw.com and we will ensure that contact is made with you.
We apologise for any frustration caused to you in the meantime.
Thank you
Evans Halshaw Hyundai Gateshead – Customer Services
Reply from Evans Halshaw - Hyundai Gateshead
Hello, Iraj
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Gateshead Customer Services
Reply from Evans Halshaw - Hyundai Gateshead
Hello Lorraine,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Gateshead Customer Services
Reply from Evans Halshaw - Hyundai Gateshead
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Gateshead Customer Services
Really professional and attentive…
Really professional and attentive staff. Everything done to the times stated, any questions dealt with. Very helpful.
7 March 2026
Reply from Evans Halshaw - Hyundai Gateshead
Hello David,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Gateshead Customer Services
I've been using this garage for the…
I've been using this garage for the past 5 years. Wouldn't take my vehicle anywhere else
3 July 2026
Reply from Evans Halshaw - Hyundai Gateshead
Hello Kerri,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Disappointing
The service took significantly longer than expected.
I didn’t receive a progress video.
I didn’t receive a summary of work done.
3 June 2026
Reply from Evans Halshaw - Hyundai Gateshead
Hi David,
Thanks for sharing your feedback on your experience with Evans Halshaw Hyundai Gateshead. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Hyundai Gateshead Customer Services
Total lack of customer service.
Customer service dreadful. Lack of communication including no response to contact by emails and webchat. Eventually responded 3 weeks later but only after my phone call.
Wonderful lady on service reception was extremely helpful. Only plus of whole experience.
123 point checks hadn't been completed as issues with car from day 1.
Still issues with car. Lost all confidence in Evans Halshaw Hyundai Gateshead so having another garage look at it.
After years of purchasing cars including from other Evans Halshaw garages I would not recommend using this garage.
1 May 2026
Reply from Evans Halshaw - Hyundai Gateshead
Hello Michael,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
Excellent reception service
22 June 2026
Reply from Evans Halshaw - Hyundai Gateshead
Hello Mike,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
no probs from start to finish
23 June 2026
Reply from Evans Halshaw - Hyundai Gateshead
Hello Colin,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Gateshead Customer Services
Friendly and helpful same day service
Friendly and helpful same day service. Needed a quick turnaround the the team sorted.
19 June 2026
Reply from Evans Halshaw - Hyundai Gateshead
Hello Andy,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Gateshead Customer Services
Hyundai warranty at Evans Halshaw Gateshead
Had a problem opening my tailgate. Booked an appointment easily. Problem was resolved on the day of visit. Recommend Evans Halshaw
10 June 2026
Reply from Evans Halshaw - Hyundai Gateshead
Hello Henry,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Customer Services
Evans Halshaw, Gateshead
Evans Halshaw, Gateshead.
I dealt with two people - Michael Porter and Martin Mason - both of whom were excellent in every aspect regarding my car purchase.
I would have given a 5 star review, but a promise to have the vehicle's few knocks on the bodywork straightened out wasn't kept, but otherwise the whole process was straightforward from start to finish with a few options given for financing the deal.
19 June 2026
Unprompted review
Reply from Evans Halshaw - Hyundai Gateshead
Hello Steve,
Thank you for your review and for recognising the team's efforts, we'll make sure your feedback is passed on. We'd love to understand what would have made it a five-star experience so we can continue developing our service. Please don't hesitate to reach out directly if we can assist further.
Evans Halshaw Brand Customer Services
Very friendly staff
Very friendly staff, professional and couldn't have done more for me.
19 June 2026
Reply from Evans Halshaw - Hyundai Gateshead
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Hyundai Gateshead
Hello Albert,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Evans Halshaw Hyundai Gateshead
I always take out a Service Plan with Hyundai Gateshead.
The service over many years has been brilliant.
Everything reasonably priced and the convenience of dropping the car off all day at a place I trust to look after my vehicle.
Ashley was fab and updated me through the day and let me know when my car was ready to collect.
Thank you!!
12 June 2026
Reply from Evans Halshaw - Hyundai Gateshead
Hi Ben,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Ashley at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
My first car in the UK.
Buying my first car in the UK was a big step, and Sam made the whole experience smooth and stress free from start to finish.
As I live several hours away from Gateshead, almost everything was handled over the phone and by email. Despite the distance, Sam and Dave kept me informed throughout, answered every question patiently, and made the entire process feel straightforward and reassuring.
Collection day went smoothly, and I’m delighted with my Hyundai Tucson.
A sincere thank you to both Sam and Dave for their professionalism, honesty and excellent customer service. Highly recommended.
More Miles To Go !
13 June 2026
Unprompted review
Reply from Evans Halshaw - Hyundai Gateshead
Hi,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Sam and Dave at Dealership
Have a lovely day!
Evans Halshaw Hyundai Gateshead Customer Services
Great Service Josh
How great it has been to have a young man with both the knowledge and helpful attitude to guide us through the experience of purchasing a new vehicle.
Josh Heatlie has made this purchase straightforward and I would be happy in recommending Evans Halshaw Hyundai to all who are looking to buy a car.
Well done Josh (makes a canny cup of coffee also)
12 June 2026
Unprompted review
Reply from Evans Halshaw - Hyundai Gateshead
Hello, Colin
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Great helpful staff very knowledgeable…
Great helpful staff very knowledgeable with great service. Only problem I had was that access to disabled parking. I have mobility problems and the site is very. Confined.
11 June 2026
Reply from Evans Halshaw - Hyundai Gateshead
Hello Satish,
Thanks so much for your positive feedback and for choosing us. We're glad your experience was a good one. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
Evans Halshaw Brand Customer Services
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