Evans Halshaw - Ford Merthyr Tydfil Reviews 

Had to visit EH in Merthyr twice for a problem on a tyre pressure sensor. The first time was wasted as they didn't fix it. Nor did they show any real customer care when i complained. From the workshop, to the girl on reception who showed no concern and could not care less.
I even directly emailed a person there to give him the chance to talk to me about my complaint before I did this damning review. Typically, I didn't even get a reply from him. Even more annoying.

However, the 2nd time I went (June 24th) the lovely (blonde) girl on reception was so helpful, and the techie even sat in my car to look at my dashboard display for himself. Then the faulty sensor was not only fixed, but they replaced the sensor on all four tyres. Hurrahhh all fixed. And at last I felt I received some good customer care and support.

Car was booked in for a diagnostic check for a reoccurring problem my garage could not find to fix, ford went above and beyond to find that problem kept my car overnight fixed the problem with no extra charge,a free health check was given which found a few problems that needed urgent attention that I was very grateful for they kept me well informed and give detailed reports on everything done and checked on my vehicle they really made me feel like a valued customer and dealt with any concerns I had immediately I would definitely recommend this service to anyone as I will be returning to them in the future

What an absolute shocking place. Took my mother to go and pick up her car at 13:45 today, drove 18 miles back to my house and half way back home the gears were reluctant to go from 6th down the 5th, this is not the first time or even the second time that my mothers gear box has supposedly been fixed, yet apparently they said that a new gear box would be installed, while driving back to my house my mother tried to call me twice and couldn’t get through, only to realise when we got back to mine that another bluetooth phone had been connected to the car, why on earth would someone drive my mothers car around and connect their phone to the car? Tried to call Evans Halshaw in Merthyr numerous times and just kept ringing, both me and my mother called on our phones for me to then to get transferred over to Cardiff Evans Halshsaw, Cardiff side were very helpful and listened to everything my mother said, gave my mother advice on how to go forward, tried calling Merthyr again but still no answer at 16:05.

A number of factors:
1. The ease with which communication between myself and yourselves could take place was tremendous.
2. The team both on the ophone and in the workshop demonstrated the skills of Customer Service and Technical know how.
3. Repair carried out to the highest of standards.
4. The car was returned on time and in an excellent condition both internally and externally.

Tyrone Burr went above and beyond to make our experience at Evans Halshaw Merthyr an easy one. His expertise was second to none and can’t thank him enough. 5 star service!

They give you a start and finish time and are always punctual and polite.

Everything

Tyrone has been a great help in finding myself a car that is suitable for my needs. I have returned multiple times for my cars over the years, and I am always pleased with my experience.

Tyrone was very professional and helpful in regards to reccomendations of purchasing a new vehicle and valuable extras we may need in event of accidental damage and tyres. We quickly built a great rapport and the sales process was very smooth. We will use Tyrone again in future

Great service, quick turnaround.

Excellent service from the Merthyr store today to help me purchase a new vehicle

Desk staff polite and clear about time car would be ready.

I can highly recommend the sales team at Evans Halshaw Merthyr Tydfil. They go above and beyond to deliver customer satisfaction A great team.

James helped us recently. Very polite, professional, knowledgeable and friendly. Built rapport with my wife and l and transaction was seamless.

The service received for 6 - 7 weeks the vehicle was with Evans Halshaw was extremely poor. Communication was non existent never returned promised calls.
Must rely on first time users as I can't imagine anybody going back.
I WILL NEVER USE THIS GARAGE AGAIN.

Just picked up my Ford Focus from Evans Halshaw, Tyrone Burr has sold all my cars to me and has gone above and beyond every single time. I would never go anywhere else.
Thank you Tyrone ☺️!

Evans Halshaw initiated the appointment for my MOT, organised everything well to pick up and return my car. The driver was friendly and courteous....a good experience all round.

Just purchased our 6th car with Tyrone and as always a smooth process. Always enjoy buying through Tyrone. He makes it as easy as possible for us.

My car had to go in to have the door sprayed as a previous garage (selected by the dealer) tried to carry out a repair and left the door a slightly different colour to the rest of the car.

This was all booked through the Dealer and the dealer advised 2 to 3 days.

When I arrived to drop it off. I confirmed collection date and they told me it would be 6 days. Obviously based on the info the dealer had provided I had made arrangements to borrow a car for 2 to 3 days.

I explained my situation to them and that I could not wait that long. They went out of their way to accommodate me as best they could meaning I had minimal disruption to my previous plans.

I picked the car up first thing this morning (they completed it in 3 days). I’m so happy with the results. Really good work carried out. They even valeted the car for me.

The 2 members of staff on the front desk (I didn’t catch their names) were superb especially the gentleman.

I know where I’ll be going if ever I need repair work done in the future.

Thank you.