'Super sales team' Ryan went above and beyond to sort out some minor issues couldn't do enough for us many thanks David and Mandy.
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See what reviewers are saying
I would highly recommend Evans Halshaw, Merthyr. The sales person I dealt with throughout for the purchase of my new car was so very helpful & informative, never pushy, always giving me room to make m... See more
Company replied
Bought a £14k car from here, electrical issue started about a week afterwards. Been sent from pillar to post to try and get the car fixed, promised calls back and let down on 3 occasions. Consistently... See more
Company replied
We've just purchased our third car from Evan Halshaw in Merthyr and we are really happy with the car and the service we received. We'd like to give a big thank you to Matthew who made our car buying j... See more
Company replied
Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Ford, Pentrebach Road, CF48 1YA, Merthyr Tydfil, United Kingdom
- 01685 374111
4.3
Excellent
425 reviews
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Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Rachel,
We're so happy to hear you had a positive experience!
It means a lot to us that you would recommend our service.
Evans Halshaw Customer Services
Recommend tyrone
I’ve dealt with Tyrone 6 times, each time service has been outstanding. Always listens to what I am asking for, no hidden fees. Really happy with my new car again. Thank you ty!
15 February 2025
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi,
Thank you for your kind words and 5-star rating!
We are delighted to hear that you have had such positive experiences with Tyrone and that you are happy with your new car.
Evans Halshaw Customer Services
Great service
Insurance work in the body shop for damage to bumper.
Great service from start to finish. Friendly, quick and efficient. Pleasant and helpful staff.
Happy to recommend and would definitely use again if we are unfortunate enough to need accident repairs in the future!
12 February 2025
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Neil,
Thank you for your kind words and 5-star rating!
We are delighted to hear that you had a positive experience with our body shop and are happy with the service you received.
We appreciate your feedback and are glad that you found our staff to be friendly, quick, and efficient.
Evans Halshaw Customer Services
Every helpful and polite and helpful…
Very good polite and helpful sales person
Good service
12 February 2025
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Karen,
Thank you for your kind words.
We appreciate your feedback and are glad you had a positive experience with our sales team.
Evans Halshaw Customer Services
The dealer Tyrone was absolutely…
The dealer Tyrone was absolutely amazing. First option of car sold so he went above and beyond to find me a similar car within 24 hours which was successful . Amazing customer service. 10/10
10 February 2025
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Miss Rees,
Thank you for your kind review.
We are delighted to hear that you were happy with the service you received.
We appreciate your feedback and will share it with Tyrone.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Nicholas,
We strive to provide prompt advice and courteous replies, and we're happy that our regular progress reports met your expectations.
Evans Halshaw Customer Services
Best place to by a car is ford merthyr
It was a very friendly place we choose the car we wanted and the sales man was Tom he made us feel very comfortable he made sure we understood everything he told us we will tell friends and family who are looking for a car to look at Ford merthyr and be sure to ask for Tom .
10 February 2025
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Brenda,
We're thrilled to hear you had a great time and that Tom was so helpful in making your car buying experience enjoyable.
We strive to provide excellent customer service and it's wonderful to know that Tom went above and beyond to ensure you felt comfortable and understood everything.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Michael,
We're delighted to hear you had a positive experience with our service.
We appreciate your kind words about the quick return of your car and the complimentary coffee.
Evans Halshaw Customer Services
Highly recommended.
Polite, informative and helpful staff, made buying the car a pleasurable experience. Thank you.
8 February 2025
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Stuart,
Thank you for your kind words.
We are delighted to hear you had a positive experience and appreciate your feedback.
Evans Halshaw Customer Services
polite good service efficient good…
polite good service efficient good communication very helpful great service
4 February 2025
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Andrew,
Thank you for your kind words.
We are delighted to hear that you had a positive experience with our service.
Evans Halshaw Customer Services
Tom was really helpful
Tom was really helpful, and sorted everything out for me, made the process really easy. Thank you !!!
7 February 2025
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Lucy,
We appreciate your kind words about Tom's helpfulness and the ease of the process.
We strive to provide excellent customer service and are delighted that you found it to be so.
Evans Halshaw Customer Services
I'm still fuming with Tyrone
I'm still fuming with Tyrone! He's an absolute con artist. My dad signed my finance agreement and it wasn't until I sold the car I realized the finance with Santander was for £16,000 I saw the price on the car it was £13, 000 for a Ford ecosport. I had nothing but trouble with the car. It had an old battery which went on a 69 plate.
The garage said car batteries usually last up to 10years! Id never go near the place ever again
6 May 2024
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hello Rebecca,
We understand your frustration and apologise for the negative experience you had.
We would always advise our customers to read through any paperwork prior to signing any documentation as this is a legally binding contract that they are entering into.
If your dad has any concerns with the finance agreement, we would recommend that he speaks with them directly.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Marlene,
Thank you for your kind words.
We appreciate your feedback and are glad to hear you were satisfied with our service.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Margaret,
We appreciate your kind words and are glad to hear you had a positive experience.
Evans Halshaw Customer Services
I recently purchased a Toyota Aygo from…
I recently purchased a Toyota Aygo from Evans Halslaw and I couldn't be happier with my experience. Their sales agent was friendly and accommodating making it easy to find the perfect car. The process was smooth, and I received my car within a couple of hours, I am pleased with the service and the car is reliable with no issues.
31 January 2025
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Genevieve,
Thank you for your kind words and five-star rating!
We are delighted to hear about your positive experience with our team.
We appreciate you highlighting the excellent service you received, especially the friendly and accommodating approach you experienced.
We are happy to know you are pleased with your new car and the service you received.
Evans Halshaw Customer Services
No fuss, good service and friendly staff throughout
No fuss, No difficult questions. Simply booked car in for a service, Staff were great Tia and Megan friendly and polite throughout and when car was ready for collection a call was made to let me know. rate the service excellent.
28 January 2025
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hello Margaret,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction by Tia and Megan.
Enjoy your day!
Evans Halshaw Customer Services
Lack of communication
My car was book in to have a new battery fitted and battery cover. I was not told when I collect my car that the battery cover was not in stock and therefore not fitted even after I had paid. I only found out 2 weeks later when I received a call to rebook my car to have the missing part fitted.
I asked how long this would take as it would mean I would have to arrange another day to take my car over, I was told my appointment would be 40 minutes, but when I arrived I was informed that this was not the case and the appointment would be 2-3 hours! Which resulted in me having toast range half a day off work as I was not able to get back in time for work!
I had sent an email to complain (this was the only way to complain according to the reception staff!) and have received no response!
Terrible unhelpful service from a main dealer! I would NOT recommend!
17 January 2025
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Jodie,
We understand your frustration with the lack of communication regarding the battery cover and the unexpected delay in your appointment.
It's disappointing to hear that you experienced such inconvenience. We value your feedback and will ensure this is addressed with the relevant team.
Evans Halshaw Customer Services
Friendly and fantastic
Tyrone! What a gent made the process of getting my new/used car a dream! So efficient kept me posted throughout the whole process! Would recommend him one million percent!
16 January 2025
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Rhiannon,
It sounds like Tyrone went above and beyond to make your car purchase a truly positive one.
We're so happy you're satisfied with your car and appreciate you sharing your wonderful feedback.
We'll be sure to pass along your kind words.
Evans Halshaw Customer Services
My last MOT in Evans Halshaw Merthyr
My last MOT in Evans Halshaw Merthyr, they gave me a sheet of loads of problems in the Red that needed fixing and they wanted £1500 to fix everything so, I asked for my car back to get a second opinion and they told me my car had passed the MOT.
I don’t know how it passed the MOT with my Suspension in the Red?
I took my car to another garage and it was a Bush that had a cut in it.
They wanted £400 to replace the full Suspension.
I’m NEVER taking my car there ever again.
Evans Halshaw Garage in Merthyr will rip you off.
18 February 2024
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Dene,
We understand your frustration and concern regarding the discrepancies between our assessment and the subsequent findings at another garage.
It's certainly disappointing when there's a difference of opinion on necessary repairs, and we sincerely apologise for the stress and inconvenience this caused.
We value your feedback and will use it to review our processes to ensure we provide the clearest and most accurate information possible to our customers.
Evans Halshaw Customer Services
Efficient , Friendly team
Text sent to remind me of appointment Friendly staff ,quote for service and MOT provided ,so no shocks 😄
Work carried out in a timely manner.
8 January 2025
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Amanda,
Thank you for your wonderful 5-star review!
We're thrilled you had a positive experience, from the appointment reminder to the friendly service and timely work completion.
We appreciate your feedback.
Evans Halshaw Customer Services
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