Evans Reviews 

13,672
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 2,401 reviews, reviewers had a great experience with this company. Customers frequently commend the extensive selection of clothing and other items, appreciating the up-to-date styles and prints. Many also highlight the good quality of products, noting comfortable fabrics and excellent value. Reviewers consistently praise the rapid and efficient delivery, with orders often arriving quickly and well-packaged. However, some customers encountered difficulties with the return process, citing issues like unexpected fees, unclear instructions, or problems logging in. Additionally, a few people mentioned challenges with product sizing and fit, finding items either too long, too short, or not true to size, which sometimes led to returns.

What people talk about most

Product

Users describe positive interactions with product, with many finding items to be well-made, accurately... See more

Quality

Customers had positive experiences with quality, often praising items for being well-made, comfortable, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the speed and efficiency of... See more

Order

Customers consistently note ambiguous experiences with order, with many finding the ordering process easy and... See more

Return policy

Reviewers highlight negative aspects of the return policy, with many expressing frustration over hidden... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good variety of clothes. Some tops and jumpers are too long for me - models used are 5ft 10 mainly. I was 5ft 5 then spinal fractures affected me and I'm now 5ft 3. I don't have all the clothes to cho... See more

Rated 4 out of 5 stars

Very good service the only thing I would say is that when you do a return evri and need tge qr code please put on website that the qr code that has to be scanned at the post office will be sent via em... See more

Rated 5 out of 5 stars

Delivered next day at standard delivery rates. Good quality cotton, dresses look like on the website (a lot of companies are less honest). I bought both dresses a bit too large , they are generously c... See more

Rated 5 out of 5 stars

Actually I have nothing bad to say: 1) orders delivered in record time - in my case abroad -in less than a week! 2) problems solved professionally and very quickly 3) Always great choice and good... See more


4.0

Great

TrustScore 4 out of 5

14K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.0

All reviews

(13,672)

2,117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I have emailed you several times as I…

I have emailed you several times as I need to return an item but u don’t reply. I have wasted 18£ in a item I can’t wear on

12 December 2025
Evans logo

Reply from Evans

We regret you haven't received a response and that the item is unwearable. We value your feedback and will investigate the lack of communication regarding your return.

Rated 5 out of 5 stars

Mari70

Through no fault of your company my purchase was lost in the post.which resulted in me receiving a full refund.thank you Evans.

18 December 2025
Rated 5 out of 5 stars

My experience with Evan’s has been…

My experience with Evan’s has been longstanding for many years when one of the branches was in Fishergate shopping centre in Preston Lancs. I loved having the experience from a shop browsing feeling the garments which it’s good quality etc now days it’s on line but I like shopping online because you can browse to your hearts content. My recent purchases where delivered quickly and that’s what it’s all about.I would recommend Evan’s to anyone.

25 December 2025
Rated 5 out of 5 stars

Good value for the money

I gave you that 5 star as the cost I purchased was extremely beautiful as the photo. The other which I liked was my coat came on the day I payed for.really pleased thank you

17 December 2025
Rated 1 out of 5 stars

I've been chasing my refund for almost…

I've been chasing my refund for almost a month and been getting automated replies without any solution.

24 November 2025
Evans logo

Reply from Evans

We regret that you've been waiting for your refund and receiving automated replies. We're looking into this to improve our support experience.

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