Euronics Reviews 

WHAT FANTASTIC SERVICE!!.
Our washing machine broke down so we went to Euronics in Bognor Regis, excellent help and advice from John the manager, but the best was to come when the delivery installer came. Oliver he was extremely knowledgeable and helpful.
Unlucky for us our very old dish washer went and once again we went to Euronics in Bognor Regis again excellent service Oliver is a very knowledgeable guy and took everything away. Once again Thanks to Oliver for his excellent work!!!

The dishwasser was not the problem, but transport was very bad. They said 1-3 days delivery, but we had to wait 18 days. Communication was also very bad.

The employees are nice, but electronics selection is of no-name brands which makes me doubt my choices everytime. 3/5.

We recently moved into a house in Birchington Kent, only to find the oven did not work, & the gas hob was too dangerous to use, it was a Friday afternoon & we needed to be able to cook, popped into the Birchington branch, explained the situation, they couldn’t have been more helpful, in less than 3 hours they had supplied & fitted the oven, had a gas engineer disconnect the hob & replaced it with a new induction hob as well as setting up a new microwave, they even cleaned up behind themselves, they were all very polite & professional and the price even with fitting charge was an absolute bargain. I can’t thank them enough.

This is specific to G E Bright Electrical Ltd in Tenbury. They have repeatedly provided excellent service and value for money. Can't fault them.

Axminster appliances/euronics fantastic service, really helpful, highly recommend for service and price.

CT Bell of Crowthorne is a member of Euronics, and have been fantastic in sorting a fridge freezer for my 80 year old mum. I live in Wales, and am disabled and had to find and replace Mum's fridge freezer online or on the phone. I called CT Bell and the lady who answered was very helpful. She explained about the kind of integrated freezer mum would need, and organised fitters to install it. We only had to wait a couple of days. It was fitted this morning by 2 professional and friendly fitters. I could not have sorted this out online, and the helpful advice I was given was excellent. Thank you!

Euronics Axminster Devon Appliances ; Magic! Dishwasher delivered within 12 hours of ordering online. A bit of luck but then it was an extra consideration to put it on the truck at last minute. Thank you family Easter made easier!

This is about their rewards scheme, basically so their product prices come close to competing with other retailers. I bought a Bosch vacuum from my local store Wilmers, Pulborough 5* for them as they are amazing. I wanted to give them the business, even though the price was more than £50 over that of John Lewis. I applied to Euronics for a £45 cash back/reward that was supposed to take 28 days. Nothing arrived by that time so I emailed them. They said sorry, it was on the way. It wasn’t, so 2 weeks later I sent another email. They have just replied (45 days into this) to say there is a delay and they are working on it. No kidding. I think they don’t want to pay me and are hoping I’ll forget.

Well you’ve all seen the reply. Another load of rubbish and buck passing. They know what my claim number is, I’ve sent it to them often enough.

Update:
I’ve re sent my claim number. Let’s see what happens after they have “reached out” to 365incentives.

Exceptional service and support. Highly recommended
Adams Cook & Pearce

Went into Penryn shop on Wednesday, really helpful knowledgeable staff helped me to choose a washing machine. It was delivered, old one taken out and new one plumbed in so efficiently and by really good blokes. Highly recommend. Tumble dryer next!

Bought fridge to be delivered today,local dealer said he may get it next week. Why you promise delivery and don't have appliances in local stock?Last time I did some business with you!

Ordered a Condenser Tumble Dryer from Euronics, as it had 'estimated' delivery date in three days time. Phone call the next day from local dealer saying that delivery will in fact be over a month away, as there is a shortage of tumble dryers, and they already have 10 on their wating list. Not complaining about the dealer, but Euronics should not be advertising totally inaccurate delivery dates when they don't have the stock.

EDIT on 6th March
Did everything that you said. Despite your promises, no-one at your Customer Services has bothered to get in touch, two weeks later. Apalling Customer Services. Going to make formal complaint to Advertising Standards Agency.

I would have given zero starts but there are is no potion to do so.
After paying a £25 call out charge, we were given a visit time of between 1pm and 4pm to look at repairing a washing machine. No one called.
When we contacted them we were told someone was there at 3:25pm and knocked and rang the doorbell. Strange as someone was in all day and we don’t have a door bell. It was then rearranged for between2 and 3pm on the Saturday. Again no one called or rang us. Nor did they respond to emails.
We had to go to the shop to get a refund.
Real shame as we want to shop local. But completely unreliable and useless.
Avoid them. We won’t be using them again and will advise friends of the same.

I ordered a Bosch tumble dryer on 30/1/24 and was contacted the same day by the local agent to say unfortunately the only one left was the display model and the door was scratched. The order was therefore cancelled and fairly quickly had confirmation a refund was being processed. Unfortunately as at 13/2/24 no refund has been received. I know they say to allow 5-10 working days but this is ridiculous. I phoned Euronics on 12/2/24 to seek confirmation that the refund has actually been processed and hasn’t slipped through the net. This couldn’t be confirmed either way and an email was being sent to their finance dept and I’ve heard nothing since. I phoned again today and apparently the system is now showing something but still no refund. I suspect in reality this refund hadn’t been processed until I phoned. Trouble is £429 is a lot of money to stand out of for such a long time. This experience has really put me off ordering from euronics again.

14/2/24 refund finally received!

Euronics (J.B. Postle & Son Ltd, North Walsham)

Not a simple or straightforward job, but carried out swiftly and efficiently by men that knew what they were doing.
Very happy with the neat and tidy job.
Thank you.

Fantastic store and service! Five star all the way!

Scunthorpe store

Great customer service ,store operative knowledgeable about items being viewed .I felt welcomed on entry to store with no pushy sales patter any questions asked answered . Item interested in checked for stock availability . All good ,item paid for and given an actual delivery time for next day. Contacted on the day to confirm delivery is 15mis away. Delivery driver very helpful and polite . I wish all purchases and deliveries were this easy. (Blackpool branch Oxford Square)

Went into Brightmores of Burbage in Leicestershire for a washing machine. What a great service. Free delivery and we live in a first floor flat. In the past other companies don't want to know when you tell them. This place was brilliant. We went back the next day for a cooker hob and they even carried it out to the car for us. Thanks again Brightmores.

I would like to look at the products on euronics website but I have to put in my postcode first. I do not want to do that. So I won't be even considering browsing. Why insist on that.