Euronics Reviews 

I am complaining about MA Vac in Edgeware Middlesex I bought a Bosch washing machine four months ago and the door just fell off and broke, I told the company it was faulty and they would not Do anything about it and accused me of breaking it off which I didn’t.The manager was so rude I’ve actually put this on Facebook how I was treated and I’m on the phone now waiting for my credit card company lots of people have recommended me to review on trust pilot of which I’m doing now. It really is best as I’ve learnt from this lesson to buy from a big company who
Know how to treat their customers. I only bought from them as their was a lockdown!

Never deal directly with them in ordering over the internet .... if you have issues with your purchase then they will not deal with the problems in a professional manner! ..... and I would advise against buying an LG washing machine as well ... it has simply not worked from the 3rd week and, despite numerous callouts and “repairs”, we are now in a slow process queue to get a replacement

Euronics keeps you holding on the phone line and requests to speak to a manager are fobbed off with “not available just now” standard responses ..... dealing with an internet purchase just means that you do not have a local agent who cares .... because the head office certainly does not!! Order # 0020643087 if you are bothered to follow up Euronics

I ordered a Hoover Dishwasher from the Blackburn store which came within the timescale quoted. All this was arranged over the phone with no issues what so ever. We opted for the extras to remove the old dishwasher and fit the new dishwasher as the prices to do this were very competitive ( Much cheaper than some of the other larger electrical stores ) There were a few complications arising from the previous kitchen fitters leaving a much larger gap than was necessary. However the chaps from Euronics persevered and we now have a beautifully fitted and fully working dishwasher. The whole experience has been an excellent one and we will be using their services in the future.

Good service easy order lec product 3 year warranty delivery good

We purchased a dryer in July 2018 the dryer work fine for the first year we got extended warranty for three years for the past 18 months the dryer has not been working more than it’s worked again the same fault has come up And now we have to wait until the 1st August for someone to come round and take a look at it this is absolutely ridiculous is there anything else I can do in regards to getting it fixed or replaced

Specifically about Faulkners in Louth Lincs. I have bought a couple of things from them and the service is quite old fashioned in as much as they care about the customer right from the initial phone call through to me making a mistake fitting the new dishwasher and they still sent out someone to sort this with no charge. I will certainly be using them for whatever next needs replacing.

I ordered a gaming controller 2 months ago..still don't have it

ordered Blomberg condenser dryer on Tuesday 19 January and advised delivery would be Saturday 23 January. Michael Freeman Panasonic Inverness phoned Thursday to arrange delivery on Friday 22 January. Great service!

Ordered a cooker to be delivered Thursday 28th January, didn't arrive
No communication. Tried to ring Friday no one answering
Finally got through Friday afternoon. They knew nothing about my order! Cooker now being delivered Tuesday. No compensation after waiting in all day. Disgraceful.

This a review for A E Roberts of Cefn Mawr, Wrexham, in North Wales.
My family have used this firm many times and they always get it right. Customer service, the good old fashioned way.
I ordered three items (fridgefreezer, washing machine and tumble dryer) over the phone. It is so much easier than dealing with Argos, Currys and a few others I have dealt with in the past. Everything was delivered on time and I was notified with updates by text. All three items were installed in place, tested and packaging removed. All done with care and knowledge. Would definitely recommend.

Registering New Products
I have been trying to register my new freezer for the extended warranty as advertised when purchased. I contacted Lec and the product was registered for the 1st year under the manufacturer’s warranty, but they would not extend the warranty by a further 2 years as this was not done through Lec.
They supplied a number to contact UK Warranty which we used, the message give was to “leave your contact details and we will get back to you”, we rang on at least 6 occasions and also emailed this company twice but had no reply to any of these contact details.
I have finally made contacted UK Warranty to be told that they cannot register my appliance because it is over 30 day since the purchase, I explained that this was not my fault as I was not contacted by them as stated in their voicemail, I then told me that she would check the phone calls to see if I had rang and if I had emailed.
Guess what No Reply.
I have also emailed Euronics on 2 occasions also with no reply.
If you are purchasing items from Euronics you may want to consider this post.
Purchased the freezer on 19.11.20 and still waiting to be contacted 24.01.21.
Not the best service.

Why do you guys lies about free loyalty gift and then end up charging people for the "free gift". It's not very nice to trick customers in Sweden to hidden fees.
Feels like you break some laws here and I hope people dare to stand up for themselves and take it to court.
I got away easily because I returned the supposed to be free gift within 14days.
Best of luck to others out there.

Excellent prices and great customer service - really good that it links to local businesses in my area.

Failed to deliver and install on the booked date. Installer blamed it on incorrect contact information from Euronics and despite several telephone and email correspondence efforts with Euronics they are unwilling to even acknowledge an error let alone offer any compensation.

Really need a washing machine and their Preston engineers were informative and they delivered and installed the next day. Absolutely brilliant !

So pleased our friend recommend this store in Ruislip.
Spoke with the assistant on the phone and was so helpful.
Popped to the store, clean well presented good choice on show
and again helpful . No hard sell. Just checked exactly what we wanted. With covid effecting deliveries he advised of a month wait time. Delivery day arrived .
Installed so efficiently . They stallers were pleasant,helpful and tidy. Would definitely recommend . Well done to a family business, so much better than the bigger competitor.

Took our Dyson Hoover in to get repaired the sales assistant said it would be £25 and that would be knocked off the bill , she indicated it would be 3 days , I week later I rang and she told me he is working on it and would ring me when it was done , no phone call , so I went in again she said it wasn't done , I was irate with her because we have had a recent bereavement, No apologies at any time another week goes by and we had better things to organising my boys funeral but my wife went in again and she came away empty handed , nearly a moth later my wife and son went in again , again it was not ready no apologise in fact this person is one of the most obnoxious person I've ever met , my son spotted the Hoover just parked in the corner of the shop, so he asked for it back so this individual said its over there again no apologies, my son then asked for our £25 deposit back this was flatly refused , at no time do I think the was even looked at so it likes we donated £25 for nothing being done , and to add another insult she forgot to give us the charger back so my son to go back and collect that if I could minus 5 stars I definitely would really really shoddy service and disgraceful behaviour from the sales assistant

Did a bit of research and decided to buy a recommended make from a very reputable retailer ( AH Spittle of Addlestone who are a Euronics member). Retailer had good unbiased info, keen prices and delivered and installed within three days of order.

#trywadesfirstmate...
Two weeks ago our cooker packed up. Ok it was quite old and a replacement was due sometime in the near future and not having a roast dinner was just the motivation we needed to look for something else.

Off we went doing online searches and found our ideal one, ready to order.

Suddenly we looked at each other with the same question, "would it be possible?" and #trywadesfirstmate our fantastic local euronjcs shop in Ramsey

15 minutes later I entered the shop where you are always greeted as a valuable customer. A little later I walked out having ordered the cooker we wanted, with a price match and a delivery date.

Last week was the day, with the delivery time of 4 pm. We were again amazed by the service when we received a phonecall if it was possible to install at 12:15... Yeah sure.

And there we are. Delivered and installed the new one and disposal of the old cooker.

Morale of this story, shop local and certainly #trywadesfirstmate.

Thanks again for this brilliant service!

i bought a lec fridge in january, delivered by local electrical shop, was faulty from the start, eventually lec engineer visited and said needed replacement (in march) ever since then had a faulty fridge and no replacement LEC customer service is terrible and euronics not even responding to emails, i am now going to the consumer ombudsmen to help get my money back - avoid euronics, they take no responsibility after they take your money

i have spoken to Glenn Dimplex (LEC) who have authorised a refund and given a credit reference number, i have just emailed this to your customer service email address hoping you can resolve and refund me as soon as possible

sent emails yesterday and today to these addresses
customersupport at euronics.co.uk & orders at euronics.co.uk