I spoke with Ephraim today,he was calm,respectful and patient.My experience with your company has been good.Last time i spoke with Juliet,I had a beautiful experience with her also. I should say this... See more
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Thank you Solomon Gyura! Dear Solomon, I would like to extend my most sincere gratitude for all your kindness support and your expertise handling my DBS check. Thank you so much for everything... See more
Company replied
Absolutely brilliant customer service from Sandra Eche, she answered her phone within a few rings, she was courteous and professional, and she answered all my questions and guided me through the onlin... See more
Company replied
Ephraim Aikohi is very helpful, quick to respond and the only reason we persevered with the DBS check via Eurocomci. The service / process Eurocomci offers is over complicated, confusing & not... See more
Company replied
Company details
Written by the company
Eurocom CI Ltd is a trusted provider of background checking services, specialising in Disclosure and Barring Service (DBS) checks and Baseline Personnel Security Standard (BPSS) screenings. With a focus on speed, compliance, and reliability, we support organisations across a range of sectors in making informed hiring decisions while ensuring adherence to the highest standards of vetting and safeguarding. What sets us apart is our commitment to fast turnaround times without compromising accuracy or thoroughness. Our advanced, user-friendly technology platform streamlines the screening process, making it easy for clients to submit and track applications. Whether you're a small business or a large enterprise, our solution adapts to meet your needs with clarity and efficiency. At Eurocom CI, we believe in blending the power of automation with the warmth of human support. Our dedicated customer service team is always ready to assist—real people, not chatbots—providing guidance and reassurance every step of the way. We pride ourselves on being approachable, dependable, and responsive, ensuring that background checks are not a bottleneck but a seamless part of your onboarding and compliance processes. Choose Eurocom CI for secure, swift, and supportive background screening services.
Contact info
United Kingdom
- www.eurocomci.co.uk
4.5
Excellent
24 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Wonderful Team member Sandra
Dear reader,
I just wanted to share how wonderful it was to speak with Sandra. She is an absolute credit to your team; a true professional who listens and genuinely cared. Her warmth and desire to help shone right through the phone, and she handled everything with such a lovely attitude. So far, so good; She is keeping me completely up to date via email, and hopefully, I will have the certificate soon...
Regards,
M Waseem
3 July 2026
Reply from Eurocom C.I. Limited
Thank you for your kind words, we are pleased that you had helpful customer service from our team.
I submitted a DBS application through…
I submitted a DBS application through Eurocom CI and paid immediately. Shortly after, I was told that as a self-employed applicant I am not eligible and my application cannot proceed. Despite this, they still intend to charge a £12 admin fee.
If self-employed applicants are not eligible, why was my payment taken immediately and why was I allowed to enter all my personal information into the system? The website did not make this restriction clear at the payment stage.
9 October 2025
Unprompted review
Reply from Eurocom C.I. Limited
Dear reviewer
Thank you for your feedback, we appreciate that the DBS system can be complicated. We do not know who you are so we cannot find your application. However self employed individuals depending on their situation can have their application ID verified and suitability completed by their client/professional body. We do make that clear through out our application process. You are unable to submit a DBS application without an ID verifier. And if you are self employed we ask that they are your client/professional body and this is a declaration you make before you make payment.
We also make clear throughout our application process that an admin fee will apply if a suitable ID verifier isn't available.
We are still open to helping you find a suitable ID verifier, if you call us then we will be able to help.
All the best.
Reply from Eurocom C.I. Limited
Thank you for your great review!
Providing wrong information.
After providing wrong information I have been charged £12 admin fee for cancellation of my order 3 minutes after I did it. They say is it to cover the cost of calling, emailing, messaging me - their customer. This company in my opinion has nothing to do with the customer service. Not recommended.
6 September 2021
Unprompted review
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