Euro Car Parts Reviews 

I’m still waiting for someone to contact me about an international order paid for, but no follow up almost a week later.

Gone down the pan.
This used to be a good place to get reliable parts at a cheap price. Now they engage in games - discount online not at the counter. Worse, customer service has all but disappeared. The bot is almost as bad as the human that came online to tell my nothing the bot didn't and made no attempt to help - thanks Antony.
The problem: enter car reg and they pop up the parts. Buy, pick up and get to work... wrong size discs and pads. Half a day gone and no help to resolve the problem - no, oh, this is what you need, a van will drop it off if you pay the extra... with discount.
They have become bandits operated my automorons

Would be 5 stars if you offered blue light card discount for front line emergency services personnel.

The girls are a pleasure to deal with, happy, smiling, so helpful, great prices, one gripe, when the bloke brings out your purchase, let the customer know 🤷‍♂️

Easy to order, brilliant service from lass on front desk ( very friendly knowledgeable and chatty, give her a payrise, she deserves it) good product good price

My order was placed 7 days ago and delivery was supposed to be 3-4 days, customer service were contacted and I was told they would look into it. I was then told it had been resolved and it would be delivered yesterday and it still hasn’t arrived!

I bought a Audura 030 Car Battery, unfortunately it doesn't exactly fit in the place in a Lexus IS250 2009. It is slightly taller than what it should be (about 5mm). I now have to sort out an addon to bridge the rear rod and the top bracket as the car would most likely fail an MOT as it is. I had little choice but to take the battery and drive off as it was a Saturday when I collected it with no other potential alternatives in sight over the weekend and I had work commute on the following Monday, but that doesn't change the fact the instruction on the website stating the battery fits my car model is wrong. Please update your information.

Happy to ask for a review, but not to refund an accidental order

I accidentally placed an order and requested a refund within minutes. Euro Car Parts acknowledged the request, but over a week later I still have no refund and no further response.

I called customer services and spent 20 minutes on hold with no answer, tried calling again with the same result. Called my nearest Euro Car Parts branch, only to be sent back to the same useless number.

Yet somehow Euro Car Parts managed to send me a review request.

If they processed refunds as efficiently as they solicited reviews, I might have my money back by now. Dreadful customer service.

Excellent service with parts availability on Sunday.

Great as always from Euros, never been let down by them.
Much better than the alternative..

Disliked this the huge price for headlights. Realise that's just how it is all over. Great speedy helpful service but at that price wouldn't expect anything else. Easy business transaction nothing else to say.

Item still not arrived

Always bang on! And best prices for the discerning customer. Beats Halfords and the like hands down.

excellent customer service, right part first time unlike some other branches

Always get good service and staff are always polite and helpfull

ECP is my go to for any car parts that I need. The prices are reasonable, the pick up point is nearby and I get a good range for each product that I need.
I service my own car and ECP has the manufacturer-recommended parts.

Good price
Friendly staff

Excellent service