Most trains arrived on time. However, the train that was delayed prevented needed connection to arrive at destination. As a result, plans got cancelled and was unable to use 1 of the 5 passes include... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The process of getting the right pass is pretty seamless. However, the British rail system kiosks still can't read the QR codes, and you have to find a guard to let you in and one to let you out. Th... See more
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I thought the I talisman rail system was better. Need to improve big city connections. Had a problem with a connection going to Colmar no one to ask what was going on got there in time but no train sh... See more
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Most of my train journeys were all right. But due to delays of train arrivals I nearly missed connecting trains three or four times. I managed to catch up with the lost time but it was very stressful... See more
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Company details
Written by the company
Whether you like to explore one country in depth or discover multiple destinations, plan in advance or let the rails take you, visit popular spots or journey through off-the-beaten-track towns – Eurail has the perfect Pass for you!
Travel Europe by Train with Eurail
Written by the company
- Explore
- See world-famous sites and hidden gems.
- Enjoy
- Watch Europe’s landscapes and vivid scenery change by the minute, right outside your train window.
- Experience
- Plan the trip of a lifetime, choose a Eurail Pass and enjoy train travel in Europe!
Find your perfect pass using our pass finder!
Choose your Pass
Discover thousands of European destinations using just 1 rail pass! We provide customer support 24/7 in your Language.
Contact info
3.8
Great
6K reviews
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Many trains require seat reservation…
Many trains require seat reservation that is difficult to make in the web. So I was not able to travel due to that
24 February 2026
Reply from Eurail
Hi Julia,
Thank you for your feedback. We're sorry to hear that the seat reservation process made it difficult for you to travel.
Some trains require reservations which are managed by the individual railway companies, and availability can sometimes be limited online. We appreciate you sharing your experience.
Kind regards,
Camilo
Social and Community Care Specialist
Interrail
Be aware before
Be aware to do seat reservations in the same class as the pass. While booking your seats in their planner app barely works to do seats reservations, you will have to use other providers offered by them. While you are doing the seat reservations, they offer 1st class and 2nd class seat reservations for the same price in the some trips. Do not fall for it, thinking you were offered an upgrade of class just by paying the fee. If you do so you will be fined inside the train. when you ask them about you were offered 2 tickets to choose, they will answer they can do anything and you are responsible to read the fine prints. Make sure you activate the day you are traveling to generate the QR code for that day. Int is confusing at the beginning. You will find inspectors that will give you a fine just for not knowing how to create it. QR code is separate as seat reservation.
24 February 2026
Reply from Eurail
Dear Edgar,
We appreciate you sharing your experience. We're sorry to hear about the issues you faced with seat reservations, the app, and potential confusion regarding class upgrades and QR codes. We'll review your feedback regarding clarity in our processes to improve the experience for everyone.
Kind regards,
Elio
Social & Community Care Specialist
Eurail
Reply from Eurail
Dear Ankur,
We're happy to hear that you found our service punctual and pleasant. We appreciate your positive feedback!
Kind regards,
St. K
Interrail
too confusing to use easily
too confusing to use easily
ERail marketed on google
I was roobbed at night in Liege train station and could not use Errail for 14 days
24 February 2026
Reply from Eurail
Dear Andy,
We appreciate your feedback and are sorry to hear about your difficult experience in Liege, you can consider to reach out to our Customer Service team so they can assess your case. We will review the app's ease of use and consider how to improve it.
Kind regards,
Elio
Social & Community Care Specialist
Eurail
Worst service ever worst customer…
Worst service ever worst customer service and never take a pass if your going through france
24 February 2026
Reply from Eurail
Hello,
We're sorry to hear that your experience didn’t meet your expectations. We understand how frustrating this must have been.
Thank you for sharing your feedback with us.
Kind regards,
Camilo
Social and Community Care Specialist
Interrail
Reply from Eurail
Dear Charmaine,
We're glad you found Eurail a convenient way to travel around Europe! Thank you for your positive feedback; we appreciate it.
Kind regards,
Elio
Social & Community Care Specialist
Eurail
Travel Made Easy
The eurail pass and app made my Christmas Markets travel trip around Switzerland, France, and Germany so easy and convenient to plan.
8 December 2025
Reply from Eurail
Dear Megan,
We're happy to hear that our Pass and app made your Christmas Markets trip planning easy and convenient. Thank you for your positive feedback!
Kind regards,
St. K
Interrail
Most pleasant and easy
Europe at your feet! Initially may appear as complicated but once understood how it works EURAIL is easy to use making your trip most pleasant. The freedom of moving around Europe most comfortably!
24 February 2026
Reply from Eurail
Dear Michele,
We're glad you found us easy to use and that it made your trip pleasant and comfortable! Thank you for sharing your experience with us; we appreciate your positive feedback.
Kind regards,
St. K
Interrail
Loved the pass
Loved the pass. It made travel between three different countries so easy!
25 February 2026
Reply from Eurail
Dear Jessy,
We're happy to hear that the Pass made your travel experience so much easier between countries. Thank you for your positive feedback!
Kind regards,
St. K
Interrail
Terrible for a novice
No easy way of knowing how to use the app. What your supposed to have when you get on the train to show the person in charge.
Let alone some info is in email and some is on the app.. really
Cost is not as beneficial as advertised.. still paying for seats on all the trains. Useless and expensive.
24 February 2026
Reply from Eurail
Hi,
We're sorry to hear that using the app and pass was confusing. We aim to make the process as clear as possible, but we understand it can take some getting used to when travelling with a rail pass.
Thank you for sharing your feedback, it helps us improve the experience for future travellers.
Kind regards,
Camilo
Social and Community Care Specialist
Interrail
Nice first class carriage, frustrating reservation system
I didn't like having to pay to reserve a seat. The website and app were a little clumsy. I overpaid for 7 trips. We only used two. That was my mistake. Departure times were precise, I liked that. Luggage storage was a little small. The carriage was nice, for 1st class, but nothing special. I'm coming back to Europe in a few months. I plan to rent a car next time.
14 January 2026
Reply from Eurail
Hi Adam,
Thanks for taking the time to share your experience. We’re glad you enjoyed the punctual departures, even though the reservation fees and the booking experience were frustrating.
Reservation fees and rules are set by the individual railway companies, but we agree the process should feel simpler. We also appreciate your note about pass planning, choosing the right pass length is key, and your feedback helps us improve how we explain that.
Kind regards,
Camilo
Social and Community Care Specialist
Interrail
Excellent and professional service.
22 February 2026
Unprompted review
Reply from Eurail
Hi Mohapatra,
We're glad you found our service excellent and professional. Thank you for your positive feedback; it means a lot to us.
Kind regards,
Camilo
Social & Community Care Specialist
Eurail
Reply from Eurail
Hello,
We're happy to hear that your issue was resolved quickly! Thank you for sharing your positive experience with us.
Kind regards,
Camilo
Social & Community Care Specialist
Eurail
Excellent customer service
The customer service in this company is excellent! I had made a mistake in activating a "travel day" wrongly in my Eurail pass, leading to the loss of a full day´s travel. Ethan told me what I had to do to document this. I sent it in and there, magically, was a new travel day. So now I will get home, all the way from Malaga to Oslo, after all.
20 February 2026
Unprompted review
Reply from Eurail
Dear Siri,
We're happy to hear that our service helped resolve the issue with your Eurail pass. We appreciate you sharing your positive experience, and we're glad you'll make it home from Malaga to Oslo!
Kind regards,
Social & Community Care Specialist
Eurail
Nice and easy to get tickets be able…
Nice and easy to get tickets be able to cancel and get refund
14 February 2026
Unprompted review
Reply from Eurail
Dear Fredy,
We're happy to hear that you found it nice and easy to get tickets, and appreciate the cancellation and refund process. Thanks for your feedback.
Kind regards,
Social & Community Care Specialist
Eurail
Received fine for not completing trip in mobile app
We purchased a Eurail pass and went on a trip using the Rail Planner mobile app. We created a trip in the app and put our contact information in there, and linked it to the seat reservation. However, I was still charged 50 euros as a fine for not finalizing the trip in the mobile app. I didn't realize there were still steps to complete (it used to just be a ticket they would hole punch). It needs to be more clear that there are additional steps to complete!
14 May 2025
Reply from Eurail
Dear Ben,
We appreciate your feedback. We acknowledge how you feel about the fine you incurred. We understand your frustration regarding the trip finalization process in the Rail Planner app. We will review how we can make these steps clearer for our customers. Thank you for bringing this to our attention.
Kind regards,
St. K
Social & Community Care Specialist
Eurail
Punctuality and courtesy lacked
Some of the trains were super late and crowded. No A/C on some in a heat wave. One of the ticket checkers was insanely rude
19 September 2025
Reply from Eurail
Dear Erick,
We appreciate you taking the time to share your concerns. We regret to hear about the delays, crowded conditions, lack of AC, and the staff's behavior. We will communicate these issues to the relevant team.
Kind regards,
St. K
Social & Community Care Specialist
Eurail
I have travelled with Eurail for the 2 months
I have travelled with Eurail for the last few months and I had a issue that I needed to resolve. I used the chat feature and chatted to Sophie and Sophie understood my issue and was able to help me out. I am so greatly for the support!
27 January 2026
Unprompted review
Reply from Eurail
Dear Matt,
We're happy to hear that your issue was resolved through our chat feature. We appreciate you highlighting the support you received. Thank you for your positive feedback!
Kind regards,
St. K
Eurail
Did not receive refund for returned passes
My plans changed, so I requested a refund on two passes that were never activated. I never received the refund, and now (two months later) the passes are expired.
26 January 2026
Reply from Eurail
Dear Doug,
Thank you for sharing your experience, and we’re sorry to hear about it. To look into this properly and provide you with detailed assistance, we kindly ask you to contact our Customer Service team directly by submitting your request via this form: https://eurail.zendesk.com/hc/en-001
Our team will be able to review your case and clarify the status of your request. For your reference, you can also find our refund and exchange conditions here: https://www.eurail.com/en/eurail-passes/ordering-info/refund-exchange-policy
We appreciate your patience and hope our Customer Service team can assist you further.
Kind regards,
Social & Community Care Team
Eurail
It was a great experience
It was a great experience. The inbound outbound restrictions in the Interrail ticket can be improved.
15 September 2025
Reply from Eurail
Dear Roychowdhury,
Thank you for sharing your experience! We’re glad to hear you had a great trip with Interrail.
We also appreciate your suggestion regarding the inbound and outbound travel days. To improve the travel experience, Interrail may occasionally run pilots that extend the number of journeys allowed in the country of residence. When a country is eligible, the additional allowance is automatically applied to the mobile Pass and shown in the app once the Pass is added. The applicable rules are also outlined in the Pass Conditions of Use.
Thank you for taking the time to share your feedback. It’s valuable in helping us review and improve the travel experience.
Kind regards,
Social & Community Care Team
Eurail
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