eToro Reviews 

I’ve used eToro for the last 5 years and love the platform! Low fees, copy trading (where you can mirror the trades of professionals) and access to equities in every major market. I especially love the support and benefits I receive from my dedicated account manager Austin Hang and Patrick Quigley who work tirelessly to support my needs.

EUR account denied solely because of Ukrainian citizenship despite being a long-term legal EU resident

I opened and fully verified my eToro account as a resident of Greece. I hold a valid long-term Greek residence permit under the Golden Visa programme. My Greek residential address, identity, phone number and Greek tax identification number (AFM) have all been verified by eToro.

eToro itself promoted the EUR Local Currency Account to me. I even received a notification explaining that because I have EUR-based assets in my watchlist, I could avoid FX fees by using the EUR account to trade them.

However, the EUR account option never appeared in my account.

I contacted eToro Customer Service (case #11607122), and after my case was escalated to the relevant eToro Money department, I received a clear written answer:

“eToro Money EUR services are not available for clients holding Ukrainian citizenship.”

This is particularly difficult to understand. I am a legally established long-term resident of Greece, I hold a valid Greek residence permit (Golden Visa), I have a verified Greek residential address and Greek tax identification number, and my investment account is operated by eToro (Europe) Ltd. Nevertheless, access to the EUR account is being denied specifically because of my Ukrainian citizenship.

This is also confusing because eToro publicly explains that eligibility for a Local Currency Account may depend on a client’s residency. In my case, however, eToro Money explicitly confirmed in writing that the restriction is based on citizenship.

The practical result is that eToro becomes unnecessarily unattractive for a euro-based European investor. I want to fund my account in EUR, buy EUR-denominated UCITS ETFs and ETCs in EUR, and receive the proceeds in EUR. Without access to the EUR Local Currency Account, I am pushed towards unnecessary EUR/USD currency conversions and associated FX costs.

This is particularly difficult to justify when other European brokers provide straightforward EUR funding and EUR investing without creating this additional currency-conversion problem.

I have asked eToro to reconsider my eligibility taking into account my established long-term legal residence in Greece and my Greek residence permit.

If eToro is unable to reconsider this decision, I believe this citizenship-based restriction should at least be clearly disclosed before a customer completes the account-opening and verification process. It is especially frustrating to receive promotional notifications from eToro encouraging me to use an EUR account to avoid FX fees, only to discover afterwards that I am prohibited from opening that account because of my citizenship.

I actually like several aspects of the eToro platform and would have considered funding and actively using the account. Unfortunately, without EUR functionality, I currently see little practical reason to do so.

I sincerely hope eToro will reconsider this policy for Ukrainian citizens who are legally and permanently resident in the European Union.

I will gladly update this review if eToro resolves the issue.

Austin has been available and helpful when I have had requests.

Platform is very easy to use. Account Manager, Austin Hang, always keeps me up to date, he is very professional and very responsive.

I’ve found eToro Australia to be an excellent platform for purchasing shares, making the entire process straightforward and user-friendly. Their interface simplifies investing, even for those new to the market.

I’d also like to highlight my Account Manager, Austin Hang. He consistently keeps me informed about all the latest promotions and promptly addresses any queries I have. His responsiveness and support have greatly enhanced my experience with eToro.

Austin Hang has been incredibly friendly, passionate, and supportive throughout the entire process. His efficiency in resolving my issue was outstanding. Really appreciate the great work, Austin!

The Formula 1 experience with eToro was exceptionally well organized from beginning to end. Access to the VIP suite was seamless, the hospitality was excellent, and the entire event made me feel genuinely valued as a client.

I would especially like to recognize Elena Constantinescu, my eToro representative, for her professionalism and personal involvement. She introduced and facilitated this opportunity, kept me well informed, and ensured that I had a great experience throughout the event.

Beyond this particular occasion, Elena communicates with me regularly, presents relevant opportunities, and makes a consistent effort to keep me engaged with eToro. Her proactive and professional approach has played an important role in motivating me to continue my relationship with the company.

Overall, eToro did an excellent job combining a premium event with attentive, personalized client service. It was a memorable experience and a strong example of how meaningful client relationships should be managed.

The customer service and platform cyber security are in very low level, and spread are too high somethimes.
After 2 years of having acount, I can say other platforms are much better in customer service and security.

I've been investing with eToro for more than 6 years now, and in all that time I've never had a single issue with deposits or withdrawals — everything works fast and reliably. Customer service is on a truly professional level, and my account manager always responds promptly and handles everything professionally.

I also really appreciate the implementation of AI into the platform — it makes it much easier to get quick answers to common questions and takes some of the load off the regular support team, so you get help faster. On top of that, I value the rich benefits that come with the eToro Club program, which is a great addition to the investing experience itself.

The platform is intuitive, fees are transparent, and overall I feel eToro keeps improving and pushing the user experience forward. I can confidently recommend eToro to anyone looking for a reliable broker for long-term investing.

As always a wonderful experience on the platform, super friendly and helpful staff. Never had any issues and have put my full trust in Etoro, I have been trading on this platform for many years now.

Unfortunately I can't recommend eToro anymore. It is a second time in the last 2 months they applied wrong withholding tax (30% instead of 15%) to some of my dividends leading to paying me less and keeping money for themselves. When it happens, I need to report it and then it takes them 2-3 weeks to "investigate" the issue and return me the rest of the money.

Also, it turned out that my personal Key Account Manager is useless. I asked him several times for help, he did nothing and he also stopped responding to my messages. So, overall very bad customer service experience.

I paid a lot of money to etoro in last couple of years through all of the fees they have, so I though that they would care about me to keep me satisfied. But no, doesn't seem to be the case.

I will close all my opened positions and will move my money else where as I can't trust etoro anymore.

//edit 7.9.2026
Update on the issue I described above. After 3 weeks of waiting for the rest of my money I still didn't get it. I wish etoro support cares at least as much as they "pretend" here on Trustpilot platform. Also, they have asked here for my credentials to follow up - if they really want to resolve it, they could have used my real name and surname which I shared in the background and search their issue tracker. But no, they rather respond quick here and keep the money for themselves as long as possible..

On August 4, 2026 I wired $55,000 to eToro. They confirmed in writing that JPMorgan Chase received the full amount on August 5. The money never appeared in my account. The next day they restricted the account and demanded a verification call.
I scheduled the call for four consecutive days. I sat by the phone the entire time. I even gave them a second number. My phone never rang. Not once. No missed calls. No voicemails. Yet they kept sending emails claiming they tried to call me and left voicemails — at one point they claimed they left 14 voicemails. That is a lie. I was waiting and nothing came through.
After days of this they finally said they couldn’t complete the verification (because they never actually called) and promised to return the full $55,000 within 10 business days. That promise was made on August 14. It is now August 17 and I still have no money and no tracking number. When I asked for the wire reference so my bank can monitor the return, they gave me nothing.
I have already filed a formal complaint with the authorities. The next step is a lawyer and a full legal battle. I will not stop until every cent of my $55,000 is returned and they are held accountable for the way this has been handled.
Having $55,000 of my own money locked away while they lie about phone calls and refuse to provide a simple tracking number is completely unacceptable. The financial damage and stress this has caused is severe.
Case numbers: 11585244 / 11593318 / 11584603

Do not wire large amounts of money to eToro. Once they have it, you may end up exactly where I am — fighting to get your own money back while they stall and make false statements.

Dreadful customer service. Slow and laboured.

I have been using Etoro since December 2024, whereby I have gradually increased my account to be Platinum+, and I'm a few months away from achieving the Diamond tier.

Pros: excellent software, ease of use and I really like the copy trades of "pro investors"

Major Cons: the Account Managers are very (very )slow in their responses. Generally I have to follow up 2-3 times on every question with my Account Manager and they don't seem to have any technical knowledge.

The reason for 2 stars - In June, Etoro introduced a promotion offering 1% in stock for the value of crypto transferred to Etoro. I then moved my crypto from Binance to Etoro. Literally the next month, Etoro increased the offer to 5% in stock for the value of all crypto transferred. I was very pissed off to see this...how can I be punished for being one of the first to action on Etoro's promotion?! I raised a complaint with my Account Manager to receive the remaining 4% stock value, but it seems like their team basically dismissed my claim and said "it is what it is".

Very disappointed as to how Etoro has treated one of its potential Diamond tier customers. What's the point of being in the highest tier? I have already signed up with IKBR but unfortunately moving individual stock assets is a real pain in the as* and they have obviously purposely designed it as such.

A few-second mistake — the wrong network selected on a transfer — and eToro has effectively locked me out of $1,335. Not because the money disappeared: it sits visible and verifiable on the blockchain, at the exact address eToro itself issued to me for deposits. They simply refuse to do anything about it. When I escalated, the official response (Case 11561091, Ref RX20260815) was that their custody infrastructure “is not configured” to move funds from that address — not even to send them back to the exchange they came from. They refused to name their custody provider, refused to share any technical documentation, and refused any form of independent verification. I was essentially asked to take their word for it. A broker that claims MiCA regulation and manages billions in assets shouldn’t get to hide behind an unproven “we can’t,” when we’re talking about identifiable funds sitting at an address they themselves control. If you can’t prove a technical impossibility and only assert it, that’s not a limitation — it’s a choice not to take responsibility for your own infrastructure. The case is now with the Cyprus Financial Ombudsman.

Don't trust them ! in 2020 they sold all the shares of the owners of Hertz in etoro when the company moved to pink market in US. Also when you take a loan and the price drop to your level they sold of price that day that never go that low on nasdaq real trades but they payd me on the low price that never happened on this day in real nasdaq trades. Also the support do not verify many documents of me. Belive me its evil place do not invest there!~

This business has no customer service at all. Just a terrible AI that only gives you 30 questions then you are forced to pay for more. The link they say opens a support ticket doesn't work. You can't contact them by phone. It's basically a scam to trap you into a platform that doesn't work then you have to pay them the leave.

App didn't work and annoying customer service.

Awful platform, no support whatsoever, first MSE promotion bonus has been revoked for no apparent reason, then account gets blocked again for no apparent reason, currently unable to withdraw money sat in account as the SMS verification message never arrives. I would never recommend eToro, the support is non existent, I'm going round in circles and stand to lose over £200.